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The Magic Cafe Forum Index » » From Soup to Nuts » » Penguin Magic (3 Likes) Printer Friendly Version

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rowdymagi5
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Virginia
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I ordered some supplies recently from Penguin magic due to their low prices (compared to other online shops--at least concerning the items I was purchasing). I recieved the package yesterday. Or at least I recieved what was left of the package. It was obviously water damaged and looked like it was run over by a semi truck! It had the top part of the box with a few cardboard pieces "rubberbanded" to make it look like a box (sort of). Their actually wasnt enough left of the box to have anything in it!

My postman apologized and said that was the shape it was in when he got it. He said that I was pretty much out of luck, because it was not insured. They put a big sticker on the box that said (CONTENTS DAMAGED AND OR MISSING)

I called Penguin Magic last night to re-order the items. The person on the phone wouldnt hear of it. He offered to send the order again at their expense. I asked if I could at LEAST pay the shipping because it was not their fault that the package was damaged in transit, and I opted not to purchase insurance. He wouldnt hear of it. So Penguin is sending me the replacement order.

You just cant ask for better service than that. Incredible in todays world. That attitude creates a loyalty with customers that cant be beat.

Others could learn a lot from this example. I give Penguin a perfect rating when it comes to customer service!
Mr. Mystoffelees
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I haven't changed anyone's opinion in
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I have always had really good service from Penguin- they seem to care!

Jim
Also known, when doing rope magic, as "Cordini"
bugjack
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New York, New York
1613 Posts

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Penguin's shipping is always very good. Well packed, shipped quickly. Once I didn't receive my order and they shipped it again and included a bonus gift for the trouble.
Hawkan
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Sweden
446 Posts

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Got my "The Classic Force" DVD today. Ordered it october 26th 2008.

Hĺkan
:wavey:
rockwall
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754 Posts

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When I started reading your post, my initial thought was that you were going to start railing againt Penguin for doing such a bad job for something that wasn't their fault. I was VERY pleasantly suprised to continue reading how you were just writing to praise their wonderful customer support. So many people are so quick to write about bad experiences, it was very nice to read about your GOOD experience with Penguin. Thanks!
MaxfieldsMagic
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Instead of practicing, I made
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I agree that Penguin is tops with customer service. Never had a problem with them. Plus you get the free shipping, fair prices, decent bonuses, accurate record-keeping (which is huge, and sets them apart by itself), etc. They seem to be very good at what they do.
Now appearing nightly in my basement.
magicgeekone
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Have you noticed that penguin magic's warehouse at

Penguin Magic Warehouse
3299 Monier Circle
Unit A
Rancho Cordova, CA 95742

is just down the road and walking distance to Murphy's Magic Supplies, Inc.??

11500 Gold Dredge Way
Rancho Cordova, CA 95742

Does anyone know if they are the same company?? I believe that Mark Murphy and Micheal Maxwell are good friends.....Maxwell + Murphy = Penguin Magic Owner??

Is it just me or is this too close to be a Coincidence. Its no wonder they can sell things at just above cost...
bugjack
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New York, New York
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Quote:
On 2009-04-07 22:55, magicgeekone wrote:
Have you noticed that penguin magic's warehouse at

Penguin Magic Warehouse
3299 Monier Circle
Unit A
Rancho Cordova, CA 95742

is just down the road and walking distance to Murphy's Magic Supplies, Inc.??

11500 Gold Dredge Way
Rancho Cordova, CA 95742

Does anyone know if they are the same company?? I believe that Mark Murphy and Micheal Maxwell are good friends.....Maxwell + Murphy = Penguin Magic Owner??

Is it just me or is this too close to be a Coincidence. Its no wonder they can sell things at just above cost...


I don't know if I'd go so far as to speculate that they are the same person, but I'm sure that Penguin is deliberately set up close to Murphy's as part of their business model. That said, Penguin's prices have really jumped up in the last few months. Now everything is discounted about 8%. Returning customers can get the additional 10%, and then, of course, there is the free shipping. So it's not a bad deal, but it's far from the days when you could buy at almost 40% off.
Acar
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Magicgeekone,

Hah, yes, Maxwell Murphy's name is just a funny coincidence.

While we love the products they sell, we have no special relationship with Murphy's Magic Supplies besides the standard wholesale/retail one.

Acar Altinsel
Penguin Magic
magicgeekone
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I'm not complaining just an observation. I LOVE penguin and use them all the time I just bought 10 magic DVDS from them for $198.00....$19.80 ea .......LOVE IT
MagicianDM
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213 Posts

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Penguin Magic is great! I give them perfect score.
The ultimate, most visual and practical ambitious card routine finisher - HERE!
ferrari
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Penguin is great awesome deals
Cain
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Los Angeles, CA
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Am I mistaken or has it been awhile since Penguin Magic has run a promotion? They used to have promotions all of the time for the flimsiest of reasons (in honor of President's Day, because of David Blaine's new special, for no reason at all). I don't check the site often, and I probably haven't ordered anything in over a year, but I don't mind getting their freebies (which I usually give away).
Ellusionst discussing the Arcane Playing cards: "Michaelangelo took four years to create the Sistine Chapel masterpiece... these took five."

Calvin from Calvin and Hobbes: "You know Einstein got bad grades as a kid? Well, mine are even worse!"
bugjack
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New York, New York
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You're right, they haven't run a promotion in a while. However, at least some of their prices seem to be discounted again. Speaking of Penguin, I ordered from them this week. Placed an order on Monday night/Tuesday morning for a few items, including Paul Curry's book, "World's Beyond." Chose free shipping and promptly the next day my order page was updated with the USPS Priority Mail tracking number. Items arrived well packed in a decent sized box at my office in New York City on Thursday. You really can't beat their service.
Cain
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Los Angeles, CA
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Their promotions page says they ran something from "Now until July 1st." http://www.penguinmagic.com/promotions.php

I agree about their excellent prices and quality service. They're the best online dealer, in my view.
Ellusionst discussing the Arcane Playing cards: "Michaelangelo took four years to create the Sistine Chapel masterpiece... these took five."

Calvin from Calvin and Hobbes: "You know Einstein got bad grades as a kid? Well, mine are even worse!"
jimhlou
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Penguin is awesome, The Trickery, two thumbs down.

Jim
Darth_Prime
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296 Posts

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I've ordered 3-4 DVD's from penguin, and have had a good go at it. good delivery speed, good packaging, all in all I couldn't complain
Thales
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You may have read one of my
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Penguin is having a one day deal running now and ending tomorrow at 1pm (not sure what time zone, probably Pacific Time). Free Penguin Monte with two sets of gimmicked cards and free Bicycle 808 deck with matching gimmicks. Here is part of the email they sent me today:

"We're taking the regular Penguin Monte trick which ALREADY comes with 2 SETS of gimmicked Bicycle brand playing cards, advanced handling and a downloadable instructional video from world-renowned magic coach Oz Pearlman (normally $14.95), and we're throwing in a custom, totally vintage faded DECK of Bicycle 808s with a BONUS set of matching gimmicks! And on top of all of this, we're also including "More For Your Monte" an e-book by card expert Jeremy Luton that teaches THREE more killer card tricks you can do with the gimmicked Penguin Monte cards.

Oh sorry -- did I forget to mention we're giving you all of this cool stuff for FREE?

So what's the bad news? Supplies are limited so we're only doing it for ONE DAY - that's 24 HOURS ONLY!

We love the holiday season and we want you to be prepared before it starts. So place ANY order for physical goods before 1pm THURSDAY November 12th and we will make sure to include the Penguin Monte Party Pack for zip, zero, nada, nothing Smile

We have some big plans for this holiday season, so we wanted to warm you up slowly. "
"If you can't change the method, change the moment." Vernon
Amirá
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MentalismCenter.com
4958 Posts

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Penguin Rocks!!!!!!!


today I received my package.. all my stuffs plus a Pack M&M ! and wax!

jajaja..

excellent as always
Pablo
Performer and Author

Mentalism Center: The best online space to get quality Mentalism
www.mentalismcenter.com

Arkanosophy: The Boutique for Mystery Performers
www.arkanosophy.com
magicorik
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Italia
201 Posts

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Penguin for me is PERFECT.
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