Subject: Re Google app problem
From: Ian Cheetham
Date: 24 October 2011 22:17:32 GMT+01:00
To: Alan Rorrison
Bcc: Ian Cheetham

This is the email used for my account. Have not received any other emails today, apart from these.
Please send the revised link to this email in next message.

Sent from my iPhone

On 24 Oct 2011, at 22:00, Alan Rorrison <alan@alanrorrison.com> wrote:

I sent a revised link to you today... Check the email address that you have linked to your paypal account
On 24 Oct 2011, at 21:09, ian cheetham wrote:

Sorry but I don't understand your email, please go into more detail.

Ian

Sent from my iPhone

On 24 Oct 2011, at 20:48, Alan Rorrison <alan@alanrorrison.com> wrote:

check the mail address linked to pay pal.
On 24 Oct 2011, at 20:38, ian cheetham wrote:

Hi Alan,

I have now left two messages but not received any replies.

Yesterday I purchased the google app from your website, using paypal. I received the link which told me to open using safari on my iphone, and also paid particular attention as it said was case sensitive. Every time I try to go to that link I get a message that says 'sorry not found on this server'.

I would very much appreciate a response to this problem,

many thanks,

Ian.

link I was given.......www.alanrorrison.com/appdownload18982/Suits.html

Yes you found an old sales page link this is how I know exactly how many had been sold by me and who too my log system. I know you r one of my customers and I'll sort you out with a full link .

Thanks for the swift reply Alan...please let me know what to do

Ian.

Alan tell me how can I do to buy you this when APPS .. ? You see I am willing to pay a third time, I put the good will

I cannot speak to what you may or may not have purchased from Alan. However, you have an invoice showing you purchased it from Lybrary. If you are having problems installing the app, contact Chris at Lybrary so that he can help you sort it out. Also, the directions for installing the apps from Lybrary are here:
http://www.lybrary.com/faq.php#10

Good luck!
Joe Libby

I had the same problem. Paid through paypal on Lybrary.com but there was no download link where there should have been. I contacted Lybrary and the creator but didn't get an answer from either. No great loss financially but it would have been nice to have got what I paid for...

all the best
Sean

Sean, I don't understand. The faq I linked to includes very clear instructions on how to install the app on your iPhone. Are you saying the app is not showing up for download in the mobile version of your Lybrary account?

Joe Libby

. Thanks.

Regards
[/quote]
[/quote]

Yes. Thanks for posting the FAQ but the 2 x A. Rorrison apps that I bought aren't even showing up with even dead links anymore. Still no reply from emails so I've given up on it!

All the best
Sean

Sean I'm in london just now. Now I know you bought them form me because I processed ur links manualy. email me at alan@alanrorrison.com and ill sort you out

You guys need to keep track of who you are buying your apps from.

Happy for everyone that this is getting sorted out!

Joe Libby
San Antonio, TX

Thanks Alan. Just mailed you

That is not the issue. The app was purchased through lybrary and originally showed up in the purchases section but with no download link. Now it is completely missing! Thankfully the Alan has a list of purchasers and can confirm that it was paid for.
Lybrary is a great resource but the customer service could do with improving.

And It's all good in the end thanks to Alan

Did you get my email mate?

I did but. Getting you sorted asap... down here for some work atm

I've written at 11/04/2011 in this thread:
-------------
Purchased this app today at midnight, but the link to download did not work... ;-)
...mail to Alan, Alan mail to me immediately, app works great! That's magic!
-------------
Fantastic! But now it's time again for a new link! Sorry...! ;-)

R-U-D-!

Sean and rud... new links sent lads

Awesome...

Alan Rorrison Wed, Jan 25th, 2012 - 12:17 PM (EST)

Click to report this PM to Adminstration X *click*
"Perfect User!"

THX!

R-O-O-G-L-E

Hi Alan, still have not received any news about a new link that works, please can you get in touch

Many thanks,

Ian.