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B. Edwards
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46 Posts

Profile of B. Edwards
Not the kind of business, I would deal with. I don't trust any retailer who pulls the "he/she agreed to, by ..." line. Store policy is not a law, nor should it be set in stone. If a business owner is unwilling to make exceptions to his/her own store policies to promote goods customer relations, then they shouldn't be in retail.

The owner coming to the forums making excuses and hiding behind store policies doesn't help his business look good. In fact, it makes it look worse. Simply, a refund and an apology should have been given to Patrice. Regardless who was right and wrong, it would have been good for business. Instead, many of those including myself, will read this thread and avoid this company and take their hard-earned money elsewhere. I wonder how many hundreds, if not thousands of potential dollars have been lost, because a stubborn business owner refused to do the right thing morally. Such a shame.

"A happy customer tells a friend; an unhappy customer tells the world." - unknown

Thank you Patrice.

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Manitoba, Canada
98 Posts

Profile of cat26
Patrice... I had similar problems with 2 orders I made with Magic Depot in May & Sept/2016. They would not supply the merchandise and then would only provide a store credit. When I made a subsequent order they did not give me the store credit issued from the 1st purchase. They don't even comply with their "so-called policies" and provide a refund when requested. I was able to utilize the Paypal resolution service to get actual refunds, as a last resort. They keep coming up with excuses for delays. My feeling is that they operate a "shell company" with minimal or no merchandise. Their "business ethics" are contrary to what is stated on their website. I refer you this website "". I have been making internet purchases for over 10 years and have never experienced such poor service and the associated excuses. My suggestion is to report your matter to the Federal Trade Commission. I will exercise my due diligence to make sure that others in the magic community become familar with their business style. I would never to do business again with this company or any that represent themselves in this manner. Cheers.............
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Special user
Shorewood, IL.
864 Posts

Profile of jskalon
Hi Guys,
Sorry to butt in and I may get flamed for this. that's okay.
while I have never ordered a reserve item, I haved ordered from Aaron. He went beyond the call of duty by honoring a special on an item that was over for awhile. and I hope he doesn't mind me saying this, but I had a lot of question regarding one of his Poor Boy products. Aaron sent it to me for free. He has also freely given of his time and knowledge helping with a couple of products I was developing.
so anyway, I just wanted to say that in my experience, Aaron is a class act. LET THE FLAMING BEGIN.
thanks for listening and thank you Aaron.
Jack Skalon
Jack Skalon

"That's my story and I'm stickin' to it"
Clifford the Red
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Inner circle
LA, California
1927 Posts

Profile of Clifford the Red
Paul Green and I had a terrible experience with The Magic Depot's awful awful service and that post was deleted by the Magic Café. So much for magicians helping magicians.
"The universe is full of magical things, waiting for our wits to grow sharper." Eden Philpotts
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1122 Posts

Profile of PaulGreen
Clifford is correct. Bad experience. Won't be doing any more business with Aaron Smith!
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413 Posts

Profile of LeoH
My buying experience with Magic Depot was less than stellar. I will never order from them again. I placed my order, weeks go by. I finally email, was told the package was returned to them and the item stolen from the package. They reorder. Weeks go by. I again email. I was told that the warehouse was trying to find one in their facility. Weeks pass. Email again and requested a refund. I was told that my request was sent to the "refund department". What a dodge. Finally I receive an email about a new product Magic Depot is introducing. Within the hour of receiving the email, I requested the money from the first order be applied to this item and I would pay the difference. The refund was applied to the new item, and I immediately PayPal'ed the difference. I received a "your item has been packaged" email later that day, then nothing else. I call every week for 3 weeks with "it is supposed to ship at the beginning of this week/next week. Finally, I did receive the new item, but this process was very frustrating. I will never order from Magic Depot again.
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Profile of klondon
Another awful experience here, with Aaron and Jenne never keeping a single promise. 5 and a half months after my order, with no item received and the promised refund never processed, I had to get paypal to intervene and force the refund.

I ordered on 1st March. And when I tried to cancel the order on 19th April because it still hadn't arrived (after a few emails chasing) Jenne said she would have to check it hadn't already left the depot, which she must have known wasn't true as a couple of days earlier she told me that they had no sand until the next week! This felt like a delaying tactic to get me not to cancel the order.

At no point during this lengthy delay did they even attempt to let me know what was going on until I chased them.

Jenne promised a refund on a few occasions, with the final email from her being on 4th July, saying that the refund should take two weeks. I was incredibly suspicious of this as Paypal refunds are automatic. So the two weeks delay would be entirely on her side. I was right to be suspicious, another two weeks went and there was no refund and no email from Jenne.

I opened the Paypal dispute and Jenne didn't even bother to respond to their request for information, so finally, in August after ordering on 1st March, Paypal ruled in my favour and reversed the charge.

I never write bad reviews or write ups, but the dishonesty I experienced here was shocking. It was interesting to find this thread and discover I am not alone. The Magic Depot should really be ashamed of themselves.
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