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magicbern Inner circle Hong Kong, China 1220 Posts |
I would like to recount my pleasant and thoroughly professional dealings with Roy Kueppers over this past month. I ordered from him a custom Morgan Dollar Copper Siver Brass set via email. He replied very promptly and guaranteed that the set would be ready in approximately two to three weeks. Sure enough the package arrived in Hong Kong safely and within the promised time frame. Needless to say, the coins were superbly engineered and as a special touch, Roy included a small suede bag to contain the coins and a basic CSB routine.
As I've read here on the Café, Roy has his critics who question his punctuality and quality. I cannot speak for all, but can only state unequivocally that Roy showed patience in dealing with my many enquiries, promptness in his email replies and delivery of product and perfection, in terms of the quality and precision of this CSB set! I highly recommend him as an alternative to many other dealers (some of who never replied to my emails). I will also be using his services again many times in the future. Nobody is perfect and I'm sure some members have had some not so positive experiences, but that's to be understood when you're running a one-man enterprise and not outsourcing the work to others, like Mark Mason. I'm sure than Roy will work it out and satisfactory compromises can be reached as he is a true professional who cares about his customers and stands by the quality of his products. |
snowpuppy Veteran user Juneau,Alaska 325 Posts |
I agree,have been happy with every coin I've purchased from Roy.
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