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The Magic Cafe Forum Index » » Tricky business » » Phone vs Email (4 Likes) Printer Friendly Version

drosenbe0813
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Long Island, NY
396 Posts

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I guess I am pretty old school (pushing 60 OMG), but I think it builds rapport with a client to talk on the phone, rather than just do email...BUT...I was talking with my daughter last weekend (she's 26) and she said that she does picks a lot of her vendors (cleaning service, plumber, etc) based on whether she doesn't have to phone them. She much prefer to do an entire transaction via email.

Does anyone else see this? Perhaps I should change my approach and focus on more email (or both email and phone)

Thoughts??
Dannydoyle
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Eternal Order
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It depends on the decision maker is, and what market you choose to target.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
WitchDocChris
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Fawn Grove, PA
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Agree 100% with Danny.

Personally, I do not like talking on the phone. Not only am I better able to express my thoughts through email, I like having the records to refer back to. I don't have to worry that someone heard me wrong, or that I heard them wrong, I can just pull up the email and check.

I think, though, that I am around the cusp of the age cut off for that. I am in my mid-thirties. Younger than me, they will probably like to communicate through email and text. Older than me, they will probably like to talk on the phone or in person.

Most of my gigs have been handled entirely through email until the day of.
Christopher
Witch Doctor

Boffo: http://tinyurl.com/jlb4mbf
Nash
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Hong Kong ~ Seattle
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One simple solution I use is do both.
If an inquiry comes in via phone call, then you have your answer.
If it is via web-form and they have left you their phone numbers, drop them a short voicemail, notifying them that you had received their inquiry, and you had also sent them an e-mail in case they prefer e-mail communication. Then go about the way your client prefers to be communicated.

cheers,
The heart has reasons that reason does not know at all

Corporate magician - Nash Fung
RobertSmith
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Quote:
On Jan 19, 2017, drosenbe0813 wrote:
I guess I am pretty old school (pushing 60 OMG), but I think it builds rapport with a client to talk on the phone, rather than just do email...BUT...I was talking with my daughter last weekend (she's 26) and she said that she does picks a lot of her vendors (cleaning service, plumber, etc) based on whether she doesn't have to phone them. She much prefer to do an entire transaction via email.

Does anyone else see this? Perhaps I should change my approach and focus on more email (or both email and phone)

Thoughts??


The most valuable asset in our world now is time. If you call me and it's not scheduled, you're taking that time away from me.

Regardless on whether you do phone, eMail, Instagram or Facebook, make sure you're giving value before taking.

Robert
Dannydoyle
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Time is also something you give.

Many will tell you that if you don't have the time to spend on them personally they have no interest in working with you. This is the majority of my client base.

So everything is relative.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
RobertSmith
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Quote:
On Jan 20, 2017, Dannydoyle wrote:
Time is also something you give.

Many will tell you that if you don't have the time to spend on them personally they have no interest in working with you. This is the majority of my client base.

So everything is relative.


Quote:
Robert Smith wrote:

The most valuable asset in our world now is time. If you call me and it's not scheduled, you're taking that time away from me.

Regardless on whether you do phone, eMail, Instagram or Facebook, make sure you're giving value before taking.

Robert


Better?
Dannydoyle
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I was not disagreeing. Just expanding.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
misterillusion
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Roseville, California
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For almost all my outbound prospecting I use the phone initially, then if the client prefers email, I use the email. This month I booked a very big (for me) illusion show for a commercial account. The initial contact from the client was by Facebook messenger. I hardly ever use messenger, but for this client I used messenger and got the job. I'll use smoke signals if they want to book me. LOL
May every day be magic!

http://www.misterillusion.com
TKD27
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Meriden, CT
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I do almost entirely birthday parties, and I'd say about 90% of bookings are done exclusively through e-mail. The others are a combination of Facebook Messenger, text message, and good old fashion phone calls.

As the years keep passing the birthday moms are going to get younger and younger (relative to our age) and will want to pick up a phone and call someone less and less. As a relatively younger magician in my market I'm happy to have the advantage right now while some of the older performers have been slower to adapt.

So, yeah, I think you should strongly consider focusing on e-mail.
Dynamike
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Someone texted me last week. After a few replies I texted them I do not do business by text messages.
Dynamike
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Quote:
On Jan 19, 2017, drosenbe0813 wrote:
I guess I am pretty old school (pushing 60 OMG), but I think it builds rapport with a client to talk on the phone, rather than just do email...BUT...I was talking with my daughter last weekend (she's 26) and she said that she does picks a lot of her vendors (cleaning service, plumber, etc) based on whether she doesn't have to phone them. She much prefer to do an entire transaction via email.

Does anyone else see this? Perhaps I should change my approach and focus on more email (or both email and phone)

Thoughts??

The majority of the time I do what I do best, over the phone.
Bill Hegbli
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Fort Wayne, Indiana
19927 Posts

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It is not one or the other, it is both.
Graduate of Chavez College of Prestidigitation and Showmanship

"Magic With A Twist Of Comedy"
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