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The Magic Cafe Forum Index » » Table hoppers & party strollers » » Shout out to DAVE BONSALL at Propdog ! (0 Likes) Printer Friendly Version

MitchC
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Loyal user
Ventura CA
283 Posts

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I purchased Ring Flight Revolution from Propdog. Unfortunately it arrived with the ring clip un-attached to the line.

I called, Dave came on the line and offered a full replacement unit, with shipping of mine back to them. I told him I just need some guidance putting things back in working condition.

He made a 4 minute personalized youtube video, addressing me by name. He put his unit in my condition and then walked through in minute detail all the steps I needed to take to get things put back together.

So a BIG, BIG shout-out to Dave Bosnall for going above and beyond to provide the best customer service I've ever received from ANY vendor of a magic prop.

THANKS DAVE !!
MitchC
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Loyal user
Ventura CA
283 Posts

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The device was a bit pricey, but man it's slick ! And Dave's complete routine is killer. Utilizing the JOL Plus wallet (laying on the floor the entire time) with ring to sealed envelope as the kicker.
RevConfused
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New user
Yorkshire, UK
62 Posts

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I saw the video he put up for you as I got a notification that he'd posted a video. I had a similar experience with Dave where I purchased a second hand RFR and called him to see if I could buy the dvd that would have come with it. Not only did he immediately offer me the dvd for free, he also more or less insisted that I post him the RFR so he could service it to as new condition, and refused any payment...not even postage.
Propdog aren't always the cheapest, but, Dave is a person I will gladly spend money with time and again purely based on his service.

And, I am 1000% with you on the JOL plus too...it's my favourite CTW.
jimhlou
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Inner circle
3496 Posts

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Ring Flight Revolution has been the best ring flight since its' introduction, and still remains so today. Other magic inventors/dealers could learn a lot from Dave.
Jmolomagic
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Veteran user
Victorville
314 Posts

Profile of Jmolomagic
I purchased a used Ring Revolution Flight from Surplus on Facebook. It ended up breaking in a week. It was also passed it 2 year warranty. I emailed Dave and he told me to send it in and a month later I had what I think was brand new Ring Flight. Top notch customer service, that truly backs up their product. A+++++++++
Jonathan Molo
www.JonathanMolo.com
The Magic Cafe Forum Index » » Table hoppers & party strollers » » Shout out to DAVE BONSALL at Propdog ! (0 Likes)
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