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The Magic Cafe Forum Index » » Table hoppers & party strollers » » Shout out to DAVE BONSALL at Propdog ! (2 Likes) Printer Friendly Version

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Elite user
Can't believe I only have
416 Posts

Profile of MitchC
I purchased Ring Flight Revolution from Propdog. Unfortunately it arrived with the ring clip un-attached to the line.

I called, Dave came on the line and offered a full replacement unit, with shipping of mine back to them. I told him I just need some guidance putting things back in working condition.

He made a 4 minute personalized youtube video, addressing me by name. He put his unit in my condition and then walked through in minute detail all the steps I needed to take to get things put back together.

So a BIG, BIG shout-out to Dave Bosnall for going above and beyond to provide the best customer service I've ever received from ANY vendor of a magic prop.

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Elite user
Can't believe I only have
416 Posts

Profile of MitchC
The device was a bit pricey, but man it's slick ! And Dave's complete routine is killer. Utilizing the JOL Plus wallet (laying on the floor the entire time) with ring to sealed envelope as the kicker.
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New user
Yorkshire, UK
64 Posts

Profile of RevConfused
I saw the video he put up for you as I got a notification that he'd posted a video. I had a similar experience with Dave where I purchased a second hand RFR and called him to see if I could buy the dvd that would have come with it. Not only did he immediately offer me the dvd for free, he also more or less insisted that I post him the RFR so he could service it to as new condition, and refused any payment...not even postage.
Propdog aren't always the cheapest, but, Dave is a person I will gladly spend money with time and again purely based on his service.

And, I am 1000% with you on the JOL plus's my favourite CTW.
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Inner circle
3526 Posts

Profile of jimhlou
Ring Flight Revolution has been the best ring flight since its' introduction, and still remains so today. Other magic inventors/dealers could learn a lot from Dave.
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Veteran user
320 Posts

Profile of Jmolomagic
I purchased a used Ring Revolution Flight from Surplus on Facebook. It ended up breaking in a week. It was also passed it 2 year warranty. I emailed Dave and he told me to send it in and a month later I had what I think was brand new Ring Flight. Top notch customer service, that truly backs up their product. A+++++++++
Jonathan Molo
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New user
21 Posts

Profile of dustboy
Dave did me a big favour a short while ago for free. Must admit, I was deeply impressed and he has earned repeat orders from me. Well done Dave.
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New user
9 Posts

Profile of magikmax
PropDog is one of the first places I go for new magic, I have received fantastic service from them over the last 2 years of ordering (I discovered them after seeing Dave Bonsall lecturing at Blackpool a couple of years back), and when I had an issue with a Tango coin set I ordered, it was put right straight away. I have both their Ring Flight and several JOL wallets, and can't fault them at all. Highly recommended.
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Inner circle
Pittsburg, CA
1323 Posts

Profile of dooblehorn
PropDog is my go to for 21st century phantom cut outs and custom pop-eyed popper decks
They seem to have many things you cannot find elsewhere.
And his customer service is fantastic.
Props to PropDog crew!
The Magic Cafe Forum Index » » Table hoppers & party strollers » » Shout out to DAVE BONSALL at Propdog ! (2 Likes)
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