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The Magic Cafe Forum Index » » Latest and Greatest? » » JM Authentics- should I be worried? (1 Likes) Printer Friendly Version

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DelMagic
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PayPal now has a 180-day window to open a dispute so buyers who have not received their items have even longer protection.
Jon Hackett
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Very sage advice indeed. I almost always use Paypal. In fact, I thought I had this time but, alas, I used my debit card.

Touch wood this is the first time I have ever had a problem. Further, the only problem is that there is no communication and clearly other things are happening like the new Cutters playing card project, and so I would be willing to wait to receive my purchase albeit begrudgingly.

The claiming back process is certainly more complex with a debit card. It will be the first time I have met with my bank manager! It also involves a lot more legality.

Such a pain.

Jonathan Hackett
It is not the brains that matter most, but that which guides them -- the character, the heart, generous qualities and progressive ideas. Doystoyevsky
Jon Hackett
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Does anybody have a contact telephone number for JM authentic?

Or Jordan Murphy?

I have the address from his website but my bank can’t process a claim back without more contact details.

As Jordan Murphy is ignoring all emails, Facebook messages to both his company and private account there is nothing else I can do. I have been advised to contact the police and trading standards but for £55 that seems a little drastic. Also, as annoyed as I am to be screwed over and waiting without any contact for over four months I don’t want to do anymore damage than I have to.

So, as a reminder, avoid this company at all costs. And does any body have a contact number?

Thanks

Jonathan
It is not the brains that matter most, but that which guides them -- the character, the heart, generous qualities and progressive ideas. Doystoyevsky
Jon Hackett
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Finally I was able to get a refund.

If you make enough noise...
It is not the brains that matter most, but that which guides them -- the character, the heart, generous qualities and progressive ideas. Doystoyevsky
740park
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Hi Jon, I make my first Order 19.07.2017 and many emails later shipping email 01.10.2017. I have not the Pad many emails later back my Money from PayPal. I gave him another change and made a new order 24.11.2017. But there was nothing left for this order. Not a single answered email. I have my Money back from Paypal 23.01.2018.
Jon Hackett
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It’s a real shame.
It is not the brains that matter most, but that which guides them -- the character, the heart, generous qualities and progressive ideas. Doystoyevsky
Sean Gem
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New York
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Hi Jon,

Sorry to hear about your shameful experience.

Did you get the refund from JM or the credit card company?

I have a couple of his pads but did not buy directly from JM (purchased through Ellusionist and Propdog). I wanted to buy more but will definitely not after seeing this thread.

I have sent a few product inquiries to JM in the past, but I never receive a response. Seems like he doesn’t care.
Matthew Crabtree
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I do like these style of pads with the hard backing covered in leather. I know there are US based people who make them as well. I wonder if we could talk the people over at Pattricks Mats into making some hard backed ones.
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