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The Magic Cafe Forum Index » » Right or Wrong? » » Worst customer service award (25 Likes) Printer Friendly Version

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Inner circle
Pittsburg, CA
1332 Posts

Profile of dooblehorn
David Regal. Doesn't reply to his emails.Not even about products just purchased from him. And I'm not the only one. No excuse for this, period. He's lost me as a customer. Hopefully his disregard for customers will continue to lose him business. or better, yet, he can maybe try treating his customers a bit better than he does currently and keep customers instead.
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New user
32 Posts

Profile of Keng
I ordered "Whodunit?" from Dave Forrest. I received four different emails acknowledging the order and/or payment received. I was sent a downloadable instructional video, but have not received the cards for the effect. I have emailed to, his gmail account and to Full52 attaching all of the emails related to the order that I have received, but have not heard word one from him. Any other suggestions or do I just contact PayPal to get a refund for undelivered merchandise?
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Regular user
Chicago, IL
110 Posts

Profile of BostonBlackie
Dave Forrest ripped off 203 backers for £19,703 in his Kickstarter for Cubism.
It wasn't the brightest thing I've ever done in my life. Sadly though, it was far from the dumbest.
-- Zachary Nixon Johnson
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Veteran user
328 Posts

Profile of mantel
On Apr 13, 2018, BostonBlackie wrote:
Dave Forrest ripped off 203 backers for £19,703 in his Kickstarter for Cubism.

Care to explain how?
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New user
Ibiza, Spain.
4 Posts

Profile of Mariano
Hi everybody,

I ordered a pad from JM Authentics almost one year ago (July 18th 2017, The Thistle Close Up Pad/Mat 24x17" Navigator) and I never received it. I wrote to JM Authentics after 5 weeks of ordering it, asking when I was supposed to receive it. Jordan Murphy replied "Our standard lead time is 2-4 weeks". After 2 months I wrote again and Jordan replied saying he could rebuild the order. I said yes, do that please. 2 months later I sent over a dozen emails to Jordan Murphy from JM Authentics, he never replied...

I hope people out there are able to read my case because, quite frankly, not only I am very disappointed, but I have also find out that I am not alone with this. Dozens of other people have been conned by this guy/company, by paying for something they never got. I hope everyone here realizes this is stealing, fraud, it's a criminal activity, as simple as that. And I also hope this post serves as well for everybody to have knowledge that you must not buy anything from JM Authentics nor Jordan Murphy by any mean. He will simply keep your money and forget about you.

I am really amazed that people like this are still able to keep on doing it and getting out with it. Someone needs to do something about it, seriously.
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Inner circle
3971 Posts

Profile of Chessmann
You hear from time to time about people who communicate well before the sale, then go radio silent after the sale. I avoid those like the plague. Some come through, of course, but I dislike doing business with those who do that.
My ex-cat was named "Muffin". "Vomit" would be a better name for her. AKA "The Evil Ball of Fur".
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Special user
550 Posts

Profile of RC4MAG
I must add Boardwalk Magic in Santa Cruz, Calif. to this list. They took and confirmed my order....and that is it. Over a month and follow up emails and phone calls to their voicemail go unanswered.
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New user
39 Posts

Profile of 453rob
Dealing with Magic and Such has been a frustrating experience. I recently, about three weeks ago, ordered about $100 worth of tricks and have not received any communication from them after three phone calls and two emails. Not impressed. I still have no idea if my order is actually on its way.The money has been taken out of my credit card account. Has anyone dealt with them? What are your experiences?
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Inner circle
within a triangle
4561 Posts

Profile of landmark
I feel that by sticking to the major companies like Penguin, Vanishing, and Hocus Pocus there's a better chance of having a good experience. Not that any of them are perfect, but it seems like they are at least more accountable to customers and care about their reputations for the long term.
"I use my five illusions to create the sense I'm useful to six."

You can read my daily blog at Musings, Memories, and Magic
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Regular user
185 Posts

Profile of supremefiction
Blue Crown, totally incompetent and non-responsive. Also recently scr*wed on an item from Hocus Pocus, arrived Used instead of New as described. They basically told me to go take a walk. Very positive on Penguin and Vanishing Inc.
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Regular user
185 Posts

Profile of supremefiction
I went back and looked at my emails. M J M and the magic gadget site were very accommodating. Shawn from has been outstandingly excellent with service and has some terrific, unique items to boot.
Josh Riel
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Inner circle
of hell
1921 Posts

Profile of Josh Riel
I saved hundreds of dollars just in an order I was placing at Fakini's, decided to look around and posts similar to this told me they weren't selling, but still taking money.

So I went to Sterlini's and am happy as I can be.

Threads like these are invaluable to customers who are wise enough to look at outside reviews.

I've purchased from many places and can give quite a few recommendations, but thankfully very few critisisms.
Magic is doing improbable things with odd items that, under normal circumstances, would be unnessecary and quite often undesirable.
Adam Meier
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New user
50 Posts

Profile of Adam Meier
I think Mark Elsdon should be on this list. Six years of waiting on a pre-paid book...
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