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The Magic Cafe Forum Index » » Right or Wrong? » » Best customer service award (0 Likes) Printer Friendly Version

Thomas Walter
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Regular user
127 Posts

Profile of Thomas Walter
I found the post 'Worst customer service award' and thought we could start a positive one!

And my best rekommendations goes to Rainer and Thomas at Paralabs.
I ordered from them, FedEx lost the package, and even if it was not Rainer and Thomas fault, I got a new package, promptly, and a generous compensation!

Thank You very much guys!

This was indeed a very good start on 2018
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New user
Montreal, Canada
55 Posts

Profile of mandrax
For me it's penguin magic. Bought a lot from them, and sometimes in the last 12 years some orders never arrived or something was missing. they ALLWAYS take care of me and they do it FAST.
Mad Jake
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Inner circle
All the voices in my head helped me make
1743 Posts

Profile of Mad Jake
Penguin has great service now. One thing they did that I thought was the cat's meow. I received an email with a link that said "Your Order". it linked me to a video
of my order being packed and sealed. Who ever thought of that should get a raise. Great idea.

Many thanks to Paul Gross and his crew for great service this past week. I ordered late at night and the next morning received a shipping notice. I love shopping with

Kudos to John Mendoza, Joe Long, and Gabe at Potter & Potter oh, and last but no way least Alexia at Owen's Magic Supreme, she is quick to answer any questions
and make Sure your order is filled as quickly as possible.
For quality cups and balls, go to
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New user
60 Posts

Profile of Chollet
I just ordered several items from Mad Hatter Magic shop, and was extremely impressed with their customer service. Their website was experiencing some issues, so I made the order by phone on a Friday. Today (Monday), everyting arrived well packed and ready to use. Super friendly, great pricing and they are a B&M store as well.

I've also had some good luck with an eBay store called TripOnMagic.

And, last but not lease, Penguin does a fine job!
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New user
39 Posts

Profile of 453rob
I have had great experiences here in Canada with (in no particular order), Alakazam, Saturn, Penguin, Steven's and Vanishing Rabbit in Canada and best of all Jeff Stone. All of these were very quick to reply to any questions either by phone or email. Steven's even sent a bonus DVD to make up for an item that they had forgotten to pack.

Magic and Such is a whole different story. I recently, about three weeks ago, ordered about $100 worth of tricks and have not received any communication from them after three phone calls and two emails. Not impressed. I still have no idea if my order is actually on its way.
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