Let me add my accolades to Michael as well. I had purchased some of his VHS tapes, and about 6 months later, I wanted to get some more, but this was also when things were really (hot and heavy) moving to DVD. I e-mailed Michael about it, and he told me that his publisher would not do anything about it, and if I wanted it in DVD format, I'd just have to buy the DVDs.
I told Michael that while I understood it was his publisher and not his choice, I was really disappointed I'd have to rebuy the same content.
After another day, I got an e-mail tell me that if I sent him my box covers from the VHS tapes, he'd send me the DVDs of these titles at his cost, which is what the publisher charges him. (You know, he sells his stuff at lectures or whatever, and he pays less than retail to the publisher, we get discounts for buying at the lecture and all that) so I'd not have to buy it at full price.
THAT is how you care for your constituency...
Dave
|