(Close Window)
Topic: Kudos to Kozmo Magic
Message: Posted by: ljsviol (Oct 25, 2011 10:56AM)
I just wanted to mention the excellent customer service experience I had with Kozmo Magic (http://www.kozmomagic.com/): recently I had a problem with a product of theirs (possibly my problem, possibly the product - still unsure), and Kozmo sent a replacement out immediately to solve my problem. I understand he's been dealing with some flood issues, so the prompt attention to my request is worthy of note.

Larry S.
Message: Posted by: TheGreatRaymondo (Nov 15, 2011 01:23AM)
Unfortunately, I have to say I am very dissapointed with the customer service from Kozmo Magic ;-(
I ordered 2 x sets of replacement cards for the Stand Up Monte almost a month ago and paid on the spot with PayPal.
Not received the cards or any communication as yet. I have emailed Kozmo twice (on the same email address as used
with Paypal so I know its live) and have not even received the courtesy of a one line reply or acknowledgement.
I have no cards and Kozmo has my money!
Anyone have any ideas as to how I can resolve this?
Thanks
TGR
Message: Posted by: Elputty (Nov 15, 2011 02:31PM)
Hmmmm. I can't help yet...but I just ordered Stand Up Monte last week, paid with paypal, and haven't heard a peep after emailing the "contacts" page from the kozmo website.

Adam
Message: Posted by: Devious (Nov 15, 2011 06:08PM)
That's curious, I was going to order his Reel Magazine Series, I've reconsidered after reading some of these posts.

Does anyone have any experience with the Reel Magazine purchases?
Message: Posted by: TheGreatRaymondo (Nov 16, 2011 09:29AM)
Hey Guys,
Just heard back from Kozmo...
Indeed his home town of Owego is completely flooded out!
See on the Youtube link:

http://www.youtube.com/watch?v=tDAtxjTsS7w

$20 bucks and some gaffed playing cards are really not that important anymore...
Message: Posted by: Dougini (Nov 18, 2011 03:02PM)
Yes, Devious, I have! I have never had a problem! I love that video series! Kozmo is above board, believe it! :)

Doug