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Topic: RNT-2 service
Message: Posted by: Keith Mitchell (Feb 6, 2013 08:03PM)
I just received a set of balls for my chop cup and got an unexpected surprise. Cannot reveal the surprise, but I can say it's necessary and very well done. Much happier with this purchase because of the surprise that everyone could use.

RNT-2 has the best service!
Keith Mitchell
Message: Posted by: IvanLee (Feb 6, 2013 10:39PM)
I am considering about which cup to purchase. Van Dokkum's and RNT's are both condidates.
It seems really facinating to get a set from RNT2
Message: Posted by: Keith Mitchell (Feb 7, 2013 09:31AM)
I have heard good things about Van Dokkum's but just like Bret Sherwood cups are made in Europe. No, I do not have anything against europeans, it's just I am accustom to ordering things inside the USA where I live.

I like to receive my stuff as quickly as possible, so if I order from Europe I am assuming it is going to take some time which I don't want to do. My balls from RNT-2 arrived a few days after I placed my order, I just love speedy service.

They do charge more than RNT-2 for their cups, and I can see that RNT-2 has a bigger selection of cups to choose from. Even when RNT-2 is out of stock they still have a bigger selection. Therefore, RNT-2 has more satisfactory service for me.

The decorative Sterling Silver cups from Sherwood is something I would really love to have, but whenever they have them in stock I just can't afford them.

Have fun...
Message: Posted by: BCS (Feb 7, 2013 10:34AM)
I will add my praises for RNT2... I have quite few Cups (3 Cup sets and Chop Cups), the majority of them being from RNT2 purchased during the Jake and Donnie era. I have no complaints whatsoever, and as a manufacture, RNT2 wins my recommendation as being the best (within the magic community and outside).

I do not have a set of Van Dokkum Cups; however I have never read a disparaging remark regarding them. They are CNC machined rather than spun... my preference are for spun Cups. There is something about a spun Cup seeming more special and old world that I like... plus I have a liking for cooper Cups, the feel, the smell and how they turn brown with age.

Before you purchase any Cups, do your best to see if you find another magi that will let you take them for a test spin. They all have a different feel to them, their weight, balance and such. Also take into consideration what size balls you want to work with and the size of the final load.

My favorite and go to RNT2 Cups are the JES Squatty 2 and PF Cups. I prefer to use 7/8 inch balls and limes or Ammar Fab Fruit for final loads.

Good luck,
Message: Posted by: Dr_J_Ayala (Feb 7, 2013 09:29PM)
Having been European-born myself and a customer of Van Dokkum, I will highly recommend his products if you ever have the opportunity to purchase them - they are very much worth it!

However, I now live in the U.S. and I really enjoy RnT2 - Donnie Buckley does a wonderful job and as has been mentioned many times before, the products are absolutely astounding, superbly made and the customer service is beyond your wildest expectation. If something ever goes wrong, or if you have any questions about how to fix or repair things (like a surface of a Benson Bowl worn by use, if it matters to you), RnT2 is there for you and will help you in every way possible.
Message: Posted by: panlives (Feb 8, 2013 07:01AM)
Donnie radiates pure class.

His customer service is superlative and he is one of the most ethical magic suppliers I have ever dealt with.

So sayeth a very satisfied customer.
Message: Posted by: djkuttdecks (Feb 8, 2013 01:14PM)
On 2013-02-08 08:01, panlives wrote:
Donnie radiates pure class.

His customer service is superlative and he is one of the most ethical magic suppliers I have ever dealt with.

So sayeth a very satisfied customer.

Message: Posted by: LeoH (Feb 8, 2013 05:42PM)
RNT2 totally rocks.
Message: Posted by: Pete Biro (Feb 8, 2013 05:43PM)
Message: Posted by: Wizard of Oz (Feb 8, 2013 07:40PM)
Yeah, what you said Pete.
Message: Posted by: magic123 (Feb 11, 2013 09:06AM)
I have heard that Van dokkun is difficult to deal with , that he dosnt return emails and will give people Very different prices
deprnding whether or not that person is known in the magic community ( really not fair )

Message: Posted by: Tom Fenton (Feb 11, 2013 10:12AM)
I sent Mr. Van Dokkum an e-mail and he got back to me within two days.
Message: Posted by: Dave V (Feb 11, 2013 10:43AM)
I've never had that problem, Either I'm "known" or what you've heard is unfounded rumor.
Message: Posted by: Dick Oslund (Feb 11, 2013 11:04AM)
LIKE A BARBER! --His best "ad" is a HAPPY AND SATISFIED CUSTOMER!!! I've had no dealings with RNT2 Donnie Buckley, but all that I've heard of him has been VERY GOOD.

Remember the old line used by actors to express different meanings with the same words??? >>>"WHERE did you get that haircut?"<<< >>>"Where did you get THAT haircut?"<<<
Message: Posted by: Bill Palmer (Feb 13, 2013 10:01PM)
I've dealt with both Auke van Dokkum and Donnie Buckley. I have no complaints regarding either of them. Sometimes it takes a while to get something from Auke, especially if it is a custom order. But I think everyone in the field knows this, and it is part of doing business with him.

Both of them make very high quality cups.

Donnie has a wider range of cups, and a much broader span of prices. But if all you are looking for is price, then you know what to do.
Message: Posted by: Donnie Buckley (Feb 14, 2013 03:01PM)
Wow, you stay away from the Café for a while and you miss a lot!

What Keith is talking about when he refers to the "unexpected surprise" that was included with his balls, is a tool I now provide with the Chopped Balls that allows you to adjust them with more ease. James Caldwell, Ph.D. (and his wife Sue), whom I met at TAOM in 2011, showed me this particular tool, which he was using, and I loved it. If you know James, you might have a good idea what industry this tool's original purpose was created for. He re-purposed it as a tool to adjust the balls. I finally got off my duff and found a source for the tool where I can get them in large quantities and give them away with the balls.

Thank you all for the kind words. :)
Message: Posted by: Keith Mitchell (Feb 14, 2013 03:41PM)
I did not feel entitled to reveal that information and felt maybe certain people already had an idea of what I was talking about anyway. The one thing that really impressed me was the instruction card, which was very easy to follow, and for the first time I now know how to adjust the ball properly. I get tired of receiving magic products that come with flimsy instructions or no instructions at all. Anyway, there is always room for improvement and Donnie Buckely from RNT-2 has proven that.

Have fun folks, :)
Message: Posted by: Bill Palmer (Feb 14, 2013 03:47PM)
I'll admit that I have missed quite a bit, but I've been back a few times. It hasn't changed a lot. Kind of like Jim Riser's web site.

I forgot. I'm not supposed to use language like that on the Café.
Message: Posted by: Leo H (Mar 3, 2013 05:48PM)
Donnie supplies among the best crochet balls that I have seen. The range of colors is prolific, and the quality of the stitching and weight are perfect. The Mora/Vernon wand spin is a snap with these crochet balls. If you're looking for crochet balls, now is the time to meet Donnie.
Message: Posted by: BRMagic (Mar 6, 2013 10:09AM)
Donnie Rocks. I made my first purchase a few days ago and should be receiving it tomorrow. I am very happy with his service and his knowledge. He was great to deal with. Will do business with him again very soon.
Message: Posted by: Moonstone76 (Mar 6, 2013 10:15AM)
Yeah I agree! Just got a set of white crocheted balls from Donnie...they are JUST perfect...the weight is JUST perfect!
Message: Posted by: Keith Mitchell (Mar 7, 2013 12:28PM)
First of many from RNT 2.

Just received my very first set of Medium size cups, JES Squatty 2 Black Chrome. The cups being medium size really fit my hands quite well and for now I am very please with it. My regular large size cup such as my RNT 2 SBG working cup can cover the entire size of a medium cup. The purchase of these cups included a nice black velvet bag and a set of 7/8 balls that 3 of them can nest very easily between two cups.

First set of Black Chrome and they look FANTASTIC, but they are pretty slick to handle with my dry hands, so I gotta be careful with it. I am very nervous with the chrome plate and hope it will last a long time while using these cups. Never experience any type of plating on my cups and therefore I have no idea what will happen, so we will have to wait and see.

First JES Squatty 2 styled cups and they look AWESOME.

Did get a RNT 2 medium size box for my medium size cups which fit PERFECT, although it is not my first box from RNT 2. My first wooden box is for my Large size cups. Both boxes were done very well and I mean Professionally well done. These boxes are highly recommended.

Both the cups and the wooden box were packed into the shipping box very professionally, which I was very impressed.

The bottom line - You can count on RNT 2 for the best service and great quality cups.

Have fun folks,
Keith Mitchell
Message: Posted by: tomsk192 (Sep 20, 2013 03:25AM)
Just to add a big thumbs up for RNT2. Have just made my first order and suffice it to say that the rumours of outstanding service are true! Thank you Donnie, you're a star!