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Topic: MagicSmith Experience
Message: Posted by: psychod (May 16, 2013 08:00PM)
I recently bought Bloon 2.0 from a shop out in California. Last night, I pulled it out and decided to work on it. However, I couldn't get the DVD to work and eventually realized that the DVD was bad. I went on to the MagicSmith website and sent them an e-mail about this problem (this was 9:00 last night). Today, a little after 4:00, I received verification that a new DVD was being shipped to me. In my opinion, that's a great way to treat a customer and certainly makes me want to buy from then again. I read a number of posts about problems people have with different companies and just thought I'd share a positive one for a while. I had a rough day at work today and then I got the e-mail and it really helped me to feel better about my day.