(Close Window)
Topic: Yelp
Message: Posted by: JoshLondonMagic (Nov 2, 2013 10:00AM)
Anyone seeing their reviews on Yelp slowly disappearing?

I had 12 five star reviews on my Yelp page and now down to three reviews (all five stars). I have been getting calls from Yelp asking if I wanted to advertise. They said I would only have to pay $2 per click and after politely declining (because I currently pay about $.35 per click on Adwords) I started seeing my reviews slowly disappearing.

I looked into this a little more and found this article: http://m.bizjournals.com/boston/blog/mass_roundup/2013/01/yelp-reviews-skewed-for-advertisers.html?r=full

It looks like this is not an isolated incident but rather Yelp is extorting money from business owner. I'm just glad I only have 5 star reviews.

Josh
Message: Posted by: Mary Mowder (Nov 3, 2018 11:54AM)
Yes, I've just lost 4 - 5 star reviews. First one went missing but it was fairly new so I assumed the algorithm dumped it but this morning 3 more long standing reviews were gone.

- Mary Mowder
Message: Posted by: Mindpro (Nov 3, 2018 12:05PM)
This has been going on for a while and has been discussed here before I believe. Just more of them flexing their muscle to get you as advertisers. It seems to be backfiring by angering more people. "Bullying For Bucks" is the term I've heard several times at industry events.
Message: Posted by: Dynamike (Nov 3, 2018 06:25PM)
I presently have 3 5 star reviews with Yelp. I get sick of their constant calling trying to get me to pay monthly. That is why I blocked their number. They want to grow like Google.
Message: Posted by: Ken Northridge (Nov 3, 2018 11:49PM)
I can't blame them for wanting to grow like Goggle but their calls are annoying. I took a call while driving and they wanted me to go to a web site with them. I said, "I'm sorry I'm driving right now." They said, "We'll, can you open up a browser on your phone?" Seriously!
Message: Posted by: Emory Kimbrough (Nov 4, 2018 08:28AM)
I've encountered two Yelp phone salesmen. Both used the aggressive tactic of continuing to talk and ask questions no matter how many times you say "No thank you, not interested," until you are absolutely forced to just hang up the phone on them mid-sentence. I was taught as a child that it's very rude to hang up a phone on somebody without both sides giving a proper goodbye, and this obnoxious jerk tactic exploits this. Any salesman who does this will never get my business, even if their product could make me a lot of money.
Message: Posted by: Mary Mowder (Nov 28, 2018 11:37AM)
I just lost three more reviews.

That's a total of 7 lost for me.

- Mary Mowder
Message: Posted by: Alan Munro (Dec 3, 2018 03:33AM)
Yelp makes it incredibly hard to work with them, so I stopped. Can't even update business information.
Message: Posted by: Mary Mowder (Dec 11, 2018 02:57PM)
Just lost another 5 star review.

D'oh!

- Mary
Message: Posted by: Donald Dunphy (Dec 11, 2018 03:04PM)
Why are you not asking your customers to post their reviews onto your "Google My Business" page?

(You can do this as well as asking your customers to directly email you a review / testimonial.)

- Donald
Message: Posted by: Mary Mowder (Dec 11, 2018 04:07PM)
I do ask them to review on my Google Plus page and Yelp but more choose Yelp.

More people say they found me on Yelp as well.

-Mary Mowder
Message: Posted by: Donald Dunphy (Dec 11, 2018 05:01PM)
In my follow up email, I give the customer a link to my "Google my Business" page. I simply got a short url for the link.

I don't know anything about Google Plus. I remember hearing that it was shut down.

Most of my web traffic is created organically, but I also do some paid advertising.

- Donald
Message: Posted by: Mindpro (Dec 11, 2018 07:00PM)
Capture your reviews before they disappear them use as needed. Not the same but still usable and better than being lost completely.
Message: Posted by: Dannydoyle (Dec 11, 2018 07:27PM)
Live by the sword, die by the sword. Using other people's platforms like that is subject to their rule clanges.
Message: Posted by: Mary Mowder (Dec 11, 2018 08:39PM)
Yelp reviews go up whether we want them or not and people use Yelp to research Magicians.

That is the reality.

I'd block any use of Yelp with regards to me if I could but neither I nor any other business can do that.

-Mary Mowder
Message: Posted by: Donald Dunphy (Dec 11, 2018 09:14PM)
[quote]On Dec 11, 2018, Mindpro wrote:
Capture your reviews before they disappear them use as needed. Not the same but still usable and better than being lost completely. [/quote]

This is easy to do with "Google My Business." They send you a notification (link) every time that someone leaves a review. And so it's simple to go to the review, and copy and paste it onto a file on your computer, so you can put it on your website, etc. Most of the time, my customers also send me a note to let me know they left a Google review.

- Donald
Message: Posted by: Mindpro (Dec 14, 2018 09:32AM)
Exactly!

Didn't know about Google My Business. Good to know, thanks Donald.
Message: Posted by: Donald Dunphy (Dec 14, 2018 09:51AM)
I actually ask my customers to send me their testimonials directly (I've been doing that for years).

But I also put the mention about putting a review on "Google My Business" (I've been doing that for the last year or so).

I get about 2/3 who send me the testimonial directly, and about 1/3 who do the review on Google. And there's some overlap, where some people do both.

- Donald
Message: Posted by: Mary Mowder (Dec 14, 2018 12:57PM)
I will start doing this as I've just lost another review.

Thank you Mindpro and Donald.

- Mary Mowder
Message: Posted by: Doctor Zolar (Dec 21, 2018 01:31PM)
Having to DEAL with Reviews coming and going . . . and them selling ads puts a bad taste in my mouth concerning the BUSINESS of Magic.
It takes the fun out of the original premise: "Entertaining others so they can have fun".
Takes the fun out of practicing to get better.
Takes the fun out of everything.

A Comedy Club once told told me . . "We do not want any "Amateur Nights" and we don't CARE about helping others get started because we are only here to make money. Its just a bar with a cover charge and we completely change the audience over twice a night. It's ONLY for the money."

The Cut throat BUSINESS of show business . . . . Realty takes the fun out of it !
Message: Posted by: Decomposed (Dec 24, 2018 01:52AM)
I had 22 reviews on Yelp at one time. Now every single one of the reviews are gone (hidden). They have been dropping others here in my city and also I read it is happening throughout the country. They blame it on a number of factors which is untrue.

I love google but many find it more difficult to leave a review there. Hopefully soon I won't have to rely on new customers finding me as working with an agent is much easier and less time consuming.
Message: Posted by: kidnapped1853 (Jan 4, 2019 05:27PM)
Mine have all vanished as well. It's too bad they didn't follow TripAdvisor's model. (Sans the requirement for a permanent location.)
Message: Posted by: Decomposed (Jan 6, 2019 12:57AM)
How true, I figure they will continue to lose business as the general public become aware. If I mention Yelp at my bookings to business people, I usually hear a barrage of hate.
Message: Posted by: Wx4usa (Jan 29, 2019 08:10PM)
Google reviews drive your organic free search results too. You do need to be proactive about asking for them. Once you have your Google my business set up (Its free), you forecast up front when booking your client that you will be asking for a review, testimonial and referrals when your done with your event, party etc....Don't waste time with other review sites. Then you could follow up with something like this..... This is Hal the magician. It was a pleasure meeting and working with your group (kids) etc. Thank you so much for your business! Would you honor me by giving a quick review on Google? Thanks so much! It helps my business grow and means the world to me. Googleís algorithm still looks at reviews to rank search and even quality score.
Message: Posted by: Decomposed (Jan 30, 2019 04:58AM)
I agree with you on google but find so many clients have a problem leaving a review there.
Message: Posted by: Mindpro (Jan 30, 2019 06:15AM)
Begging for these reviews is the same as these performers that are begging for testimonials. It's all manufactured, suggested and coerced actions. The whole concept behind reviews and testimonials were they were organic, done from the point of being personally moved or motivated to do so BY THEM (the purchaser, client or customer) not the performer begging or telling them to.

This is why reviews and testimonials have become less effective, not to mention misused by many performers.

Rather than complaining how Yelp is removing your reviews and feeling as victims, perhaps trying to understand that they have moved to a different business model and why might be more beneficial?

Plus the info being offered is quite subjective here as it primarily on pertains to those serving consumer markets which is only a portion of performers. Seems like much conventional business mentalities going on here not entertainment business as much. Are you trying to sell refrigerators or special and unique entertainment services here?

I agree, Google isn't on many people's radar in that form. To most its a search engine, not a review site. So you have to essentially educate them now to direct them there to leave your coerced reviews. I think time and effort can be much more beneficially spent than trying to get unknown entities to try to say good things about you. Seems much ego is at play here in this as well.
Message: Posted by: Wx4usa (Jan 30, 2019 06:32AM)
So many folks love what we do and donít even know how to leave a review. They found us with reviews in many cases. They do tell their friends, this just helps. When I realized they like doing it and needed help, I help. It sure helps my business.

If youíve set up your free GMBpage...You can certainly text or email them and add the link as in this example:

This is Hal the magician. It was a pleasure meeting you and performing for your kids. Thank you so much for your business! Would you honor me by giving a quick review on Google?

To give me a review, click the link below, select 5-Stars and write a few comments. Thanks so much! It helps my business grow and means the world to me. <<< link here>>

Remember the key is that youíve forecast from the point of your first setting up the date for the event that you be asking for referrals and a review if and only they were raving fans!
Message: Posted by: Mindpro (Jan 30, 2019 08:29AM)
Oh, I understand exactly what you're saying, I don't have a comprehension problem. I'm just saying this is a very me-based consumer market level approach, and not as much of a big deal or impressive as you seem to be making it.

I'm glad you are excited and passionate about it and you feel you are getting something valuable from it. But how about operating your business to and from your clients' perspective, not our own. Are unknown people's 5-star reviews that important to your business or your ego?

Also if I received this email from you I wouldn't be moved to do this and may actually be offended. Begging for reviews seems quite desperate. Also, more is not better.
Message: Posted by: Wx4usa (Jan 30, 2019 10:57AM)
Iím with you Mindpro. Iím in no way condoning begging. Itís definitely not for ego. It is all about the client relationship. Iím not saying my way is right and anyone else's way is wrong by any means. It is just a way. A different way perhaps. Seems to work for me.

I just thought the info might help someone.
Message: Posted by: Mindpro (Jan 30, 2019 11:07AM)
I agree and thank you. I think it's important to distinguish when something here is an opinion as opposed to presented as fact or from a professional industry perspective. "This is how I do it" is different from "this is how the industry operates." I think sharing our own stories is great and helpful as others can learn from them, but when presented as "this is how it must be done" it changes the dynamics and positioning of the information being presented.

Also the distinguishing between what you are doing and prefer in consumer markets is seen completely different in professional markets, so it is important to realize this and make this distinction.
Message: Posted by: Ken Northridge (Jan 31, 2019 11:35AM)
I believe the Google review is still very powerful WHEN COMBINED WITH branding, a quality web site, pictures, etc. Yes, they can be manufactured, but you know what canít be manufactured? The lack of 1 or 2 star reviews. In other words, if your company does not have an excellent product or does not make outstanding customer service a priority, sooner or later it will catch up with you in the form of a 1 or 2 star reviews.

To be honest, when considering a purchase on Amazon I will first look at the 1 and 2 star reviews. What were these people so unhappy about? By process of elimination I choose my product. If I were a consumer considering an entertainer I would certainly eliminate the ones that have a significant percentage of low ratings.
Message: Posted by: Mindpro (Jan 31, 2019 11:55AM)
I completely understand what you are saying but this is all under the premise that people buy entertainment the way they do other products on Amazon or in conventional busiess. I disagree with this. This only occurs if you, as the entertainer, allows this to occur. This is why magicians are often just an interchangeable commodity to many clients, who shop based on conventional default mentalities such as on price alone. You are allowing them to deal with seeking an entertainer through conventional mentalities. At best you get someone that is pleased with your services like a pair of nice socks. Nothing, memorable, unique or special.

I often ask performers why are these reviews so important to them? I know it is because of the conventional ways they conduct business, they make this happen rather than change all of these dynamics to more entertainment-favorable (and different) understandings.

When you say "If I were a consumer considering an entertainer I would certainly eliminate the ones that have a significant percentage of low ratings" This is the exact mentalities and perceptions I am speaking of. So you are not booking based on actual reasons, benefits and special USPs that they offer, just rather a lack of others (uneducated) consumers complaints or dissatisfactions. I just have never understood this. You are supposed to be a specialist and experienced pro in what you do and offer, use and utilize that to your advantage rather than just accepting typical consumer shopping approaches that lump you into the common marketplace..
Message: Posted by: Decomposed (Feb 1, 2019 08:50PM)
FYI, I received notice today google is deleting all personal accounts.
Message: Posted by: Joe S. (Feb 2, 2019 12:50AM)
Google is just deleting Google+. And good riddance.

Yelp and Google reviews are nice... especially if your market is LOCAL and your services are priced for the middle-class. Otherwise they are a hindrance. I wish I could delete my Yelp profile... but I can't.

PS. Did you know YOU CAN'T delete your Yelp? It's true. They own it. Not you. I should have read the fine print!
Message: Posted by: Ken Northridge (Feb 2, 2019 10:31AM)
[quote]On Feb 2, 2019, Joe S. wrote:
PS. Did you know YOU CAN'T delete your Yelp? It's true. They own it. Not you. I should have read the fine print! [/quote]
Who reads the fine print? What company survives today with these strong arm tactics? My sales representative continues to call even after repeated requests not to call, and every time I have no other option to hang up on her. I can't tell you how annoyed I am with this company.

[quote]On Jan 31, 2019, Mindpro wrote:
I completely understand what you are saying but this is all under the premise that people buy entertainment the way they do other products on Amazon or in conventional busiess. I disagree with this. This only occurs if you, as the entertainer, allows this to occur. This is why magicians are often just an interchangeable commodity to many clients, who shop based on conventional default mentalities such as on price alone. You are allowing them to deal with seeking an entertainer through conventional mentalities. At best you get someone that is pleased with your services like a pair of nice socks. Nothing, memorable, unique or special.

I often ask performers why are these reviews so important to them? I know it is because of the conventional ways they conduct business, they make this happen rather than change all of these dynamics to more entertainment-favorable (and different) understandings.

When you say "If I were a consumer considering an entertainer I would certainly eliminate the ones that have a significant percentage of low ratings" This is the exact mentalities and perceptions I am speaking of. So you are not booking based on actual reasons, benefits and special USPs that they offer, just rather a lack of others (uneducated) consumers complaints or dissatisfactions. I just have never understood this. You are supposed to be a specialist and experienced pro in what you do and offer, use and utilize that to your advantage rather than just accepting typical consumer shopping approaches that lump you into the common marketplace.. [/quote]

I listen to people when they tell me why they booked me.

-"I loved all of your ratings."
-"Your money back guarantee put me at ease."
-"It was great you have your pricing and calendar right on your web site."
-"I was so easy to book you and I didn't have to worry about putting a deposit down."

I guess you could say my USB is, "I have a top quality product, my many customers are very pleased, I guarantee you will be pleased too or you don't pay!"

Clearly I am not a marketing major, but I do know how to listen to customers and satisfy them. To me, that's more important than any USB or marketing strategy you can have.
Message: Posted by: Brainbu$ter (Feb 7, 2019 11:31AM)
[quote]On Feb 2, 2019, Joe S. wrote:
Yelp and Google reviews are nice... especially if your market is LOCAL and your services are priced for the middle-class. Otherwise they are a hindrance. I wish I could delete my Yelp profile... but I can't.
[/quote]

Hey, Joe. I don't understand how reviews are a hindrance if you're priced above the middle-class.