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Topic: RNT2: Outstanding Customer Support
Message: Posted by: mgcpwrs (Dec 27, 2019 07:38PM)
Just a heads up. I emailed RNT2 from their website email form with a question about a set of cups I bought
about 9 years ago, and never took out of the packaging until this Christmas (family and other things sidetracked my magic).
Donnie of RNT2 wrote back the next day and blow me away with his offer to make things right for me.
Things are tight these days (which he did not know) and Donnie made my whole holiday!
Big thank you to him - he is a stand up guy.
Message: Posted by: Tom G (Dec 27, 2019 08:29PM)
That kind of customer service keeps people coming back.
Message: Posted by: equivoque (Dec 30, 2019 10:02AM)
Good company, great adjustable chop balls.
Message: Posted by: TXKEVIN (Jan 8, 2020 08:45PM)
Just purchased a cups and balls set and zombie ball from him. Great products and service!
Message: Posted by: Leo H (Jan 8, 2020 11:30PM)
Three thumbs up for Rings n Things. Donnie is wonderful!
Message: Posted by: kcmagic1 (Jan 27, 2020 08:33PM)
Donnie is very knowledgeable and just a great guy to talk to and work with!
Message: Posted by: Blaine G (Jan 29, 2020 03:58PM)
Donnie is a stand up guy and provides great service. I had a long chat with him on New Years Eve trying to match a combo cup to a 40 year old RNT Copper Cups and Balls set. Alas it could not be done, but kudos for taking the time to explain why to me. Ended up buying a couple of chop cups and misc. accessories. Came fast. Faster than I expected as I still haven't the time to work with them yet!
Thanks Donnie
Blaine
Message: Posted by: Stephon Johnson (Mar 20, 2020 12:37PM)
Always Wondered why RNT keeps a "Chopped Olive" ad on the Magic Café. For as long as I've been a member, they have been OUT OF STOCK.
It seems like a waste of money, or just revise the Ad to just be a general RNT Ad.

Anyway, just have been curious about that.

Blessings,
STEPH
Message: Posted by: Mad Jake (Mar 21, 2020 08:08AM)
[quote]On Mar 20, 2020, Stephon Johnson wrote:
Always Wondered why RNT keeps a "Chopped Olive" ad on the Magic Café. For as long as I've been a member, they have been OUT OF STOCK.
It seems like a waste of money, or just revise the Ad to just be a general RNT Ad.

Anyway, just have been curious about that.

Blessings,
STEPH [/quote]

Steph, out molds came in for the Olives we are releasing this summer. Each set of 4 come with 3 straight, 1 chopped.

-Frederick
Message: Posted by: Tom Fenton (Mar 22, 2020 03:01PM)
Oooh, I shall have a set of those when they are available.
Message: Posted by: Mad Jake (Mar 23, 2020 03:10AM)
Tom
Keep an eye on our FB page. That is where I make all the new release announcements. Hope all is well across the pond
with you and your family.

-Frederick
Message: Posted by: Tom Fenton (Mar 23, 2020 03:23AM)
I do keep an eye on your FB page Frederick. Good stuff on there!

My family and I are all well, thank you.

Stay well, all of you,
Tom
Message: Posted by: Merenkov (Aug 16, 2020 03:03PM)
I'm generally a fan of Rings-N-Things products (their cups and chopped ball sets are awesome, of course), but hated the chopped olive set I ordered from them. They sent me 4 ungimmicked olives and a little bar magnet that I was expected to insert into one of the olives. The only problem is that the bar magnet doesn't entirely fit into the olive, so you'll have a little shiny metal thing poking out of the end of your olive. I was surprised by how amateurish the whole setup was, and when I complained they sent me a set with the bar magnet already crammed into one of the olives...but it still stuck out of the end, haha.
Message: Posted by: Mad Jake (Aug 18, 2020 11:25PM)
I can't find them on the RNT2 site. Donnie is a stickler for detail. Did you get them directly from Donnie or another site? We made our own molds from some olives
we received. We make the Pimento insert out of flexible TPU filament because it's a truer red than what others sell. The one thing Donnie and I have in common
is the satisfaction of the customer, it just sounds out of character for Donnie to ship you out a Bar magnet, especially since a bar won't fit.

The way we make ares is before the Pimento is set in place the magnet is epoxied in, then the Pimento.

-MJJ
Message: Posted by: Mad Jake (Aug 18, 2020 11:27PM)
[quote]On Mar 23, 2020, Tom Fenton wrote:
I do keep an eye on your FB page Frederick. Good stuff on there!

My family and I are all well, thank you.

Stay well, all of you,
Tom [/quote]

Tom my friend, please PM me your address :) I have something for you.

Warm Wishes to you and the family and hope you are all healthy & safe.

-MJJ
Message: Posted by: Tom Fenton (Aug 20, 2020 01:59AM)
Hi Jacob,

We are all healthy and safe here, I hope you are the same my friend.

I got some good news recently.
I was made redundant last year and I have finally got a new job.
Back on aircraft doing hydraulic work.
I can hardly wait!

All the best to you and yours my friend,

Tom
Message: Posted by: Tom Fenton (Aug 23, 2020 03:23AM)
Hi Jacob, I have pm'd you my friend.

Have an easy Sunday.

Tom
Message: Posted by: Leo H (Nov 22, 2020 03:35PM)
A recent RNT order arrived in three days. That's unbelievable.