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Topic: Anyone dealt with Roy Kueppers
Message: Posted by: Gregor Mann (May 24, 2020 01:12PM)
I have once orderd something from Roy and after 6 month of horrible communication. He said he deliverd my coins , but they never arrived.

I orderd a simple half dollar shell and a copper silver dollar.

I am just wondering if others have made equally bad experiences with him?
Message: Posted by: alanm99 (May 24, 2020 01:57PM)
Many years ago I bought tricks from him.

I am in UK and he shipped them in good time.
Message: Posted by: inigmntoya (May 24, 2020 06:19PM)
Communication can be spotty.
Based on what I've seen/heard, his work quality can vary from very good to very disappointing.

Ask for the tracking number showing delivery.
Hope you paid via PayPal (for that and any such transaction) - they'll generally refund you if the seller can't produce tracking showing delivery.
Message: Posted by: webtech (May 24, 2020 07:13PM)
I called Roy and asked if he had a dollar sized CSB set and he said he'd have one ready in a week. Easy transaction and the set arrived on time. I always recommend him.
Message: Posted by: skyfire (May 24, 2020 09:40PM)
I have bought coins from him on 8 different occasions, and in my case every order came back quickly, and my Morgan Hopping Half he said may take a few weeks, and it did. I have also had quick replies with questions. So my personal experience has always been very good with Roy. Best of luck with your order, and I hope whatever the mix up is, is an easy fix.
Message: Posted by: Poof-Daddy (May 25, 2020 12:06AM)
Poor communicator as mentioned already but his craftsmanship is pretty good. In fact I remember a ton of hype when Garrett Thomas put out "Imagination Coins" as to the provided gaff (made by Roy) was one of the better if not the best that people had seen in a long time. I have a lot of his gaffs, I just buy them from shops like Penguin who have them in stock and I don't have to wait or worry. As a matter of fact, I just bought an "Expanded Shell Set (shell and 4 matching coins - English Penny version)" from Penguin for $45 and it is perfect quality. My opinion is to buy from shops or take your chances. Disclaimer--- I have never dealt directly with him but have read this same story countless times over the years here. I was kind of hoping that now that he has moved from Canada to Las Vegas (I heard) that it would improve. Who knows?
Message: Posted by: Gregor Mann (May 25, 2020 02:35AM)
Thanks for the replies!I guess I was just unlucky
Message: Posted by: Tom G (May 25, 2020 06:48AM)
As inigmntoya said above a lot of reports of varying quality and wait times. There's been numerous threads over the years about Roy's work.
Message: Posted by: Payner44 (May 25, 2020 07:28AM)
Heís clear ADD! All of my exchanges with him are erratic at best!
Message: Posted by: David Neighbors (May 25, 2020 04:32PM)
I saw Him 2 years Ago At 4 F. And ordered A English Penney Shell for a Sun And moon Coin ! I have yet to get it ! :(
Message: Posted by: Stephon Johnson (May 25, 2020 06:52PM)
Regardless of good or bad: it is not a good business model for long term success; I hope Roy gets the reins and puts those instances in the past!

Steph
Message: Posted by: Wednesday (May 25, 2020 07:13PM)
Roy Kueppers seems to have the most divisive reputation among coin gaffers from my research through the internet. Opinions ranging from "amazing" to "terrible" quality.

It seems like only consistency in all this is his lack of communication with clients which is kind of disappointing considering like Stephon Johnson mentioned doesn't set a good precedent for success. Especially with how customer loyalty these days and in such a niche market is really important :S A lot of these kinds of products aren't cheap either so a lack of communication from vendor to client is just such a turn off.
Message: Posted by: mysta-magic (May 25, 2020 10:42PM)
I donít usually visit the Cafť but this post was brought to my attention so here I am. ItĎs been a rough few months for everyone and that includes myself as a craftsman for many reasons however if someone had not received their order, please contact me thru email and please try to let me make it right before posting on the Cafť. I understand that itís frustrating to not receive your orders and I can assure you that it is never my intention to miss or purposely not send an order. Each of my customers is very important to me and although itís very tough to please everyone (just ask any business owner) I definitely will never stop trying. I am fulfilling several orders every day so ship regularly and receive many rewarding emails daily. For the most part my customers are very happy and it shows with all of the positive feedback I receive. However, although rare I do sometimes hear from customers that either have an issue with their order or never received an order. Sometimes the delay is because I havenít had a chance to make the item(s) because Iím still sourcing the coins for the job and sometimes itís because I am waiting to set up a machine for a specific
part of the process and need to finish what Iím currently working on first which can take days or even weeks at times.
And sometimes itís because Iíve overlooked an order completely although never deliberately.
Sometimes packages are lost in the mail due to the postal system for internal reasons that are totally out of my control such as customs on international orders etc. If your package does not get shipped as a result of me not shipping and I am unable to ship for whatever reason I will gladly refund your payment. I can assure you that Iím not trying to scam anyone. I know what that feels like. I am the creator of the Bite out coin over 25 years ago and in 2017 someone Trademarked my name and began counterfeiting my product and used my name to make these sales. I spent a lot of money on Lawyers to have the trademark removed from that person and gain control of it myself. I was finally successful . Not a good situation .

I spend several hours a day replying to emails as I receive approx 30-40 per day (Sometimes more) so for pretty much a one man show I easily get overwhelmed. And if I donít put in enough time in the shop then orders donít get completed so a bit of a catch 22. I place emails in various folders and try to respond to all of them but sometimes they do get lost in the pile and I apologize. I am grateful for all my customers and donít take any of them for granted so if something you ordered has not arrived please reach out again and Iíll look into and do my best to make it right .

Sincerely,
Roy Kueppers
Message: Posted by: BanzaiMagic (May 27, 2020 10:18PM)
[quote]On May 25, 2020, mysta-magic wrote:
I donít usually visit the Cafť but this post was brought to my attention so here I am.

...

Sincerely,
Roy Kueppers [/quote]

You did yourself a lot of good by posting here personally. Thank you for that. Our Magic craftsmen are rare and precious.

Now, take care of Dave's English penny shell!
Message: Posted by: st3v13 (May 28, 2020 12:08AM)
I sort of just assume maker's of all things are busy people.

All the gimmicks I've received from Roy have been great.

I'm gonna say the "method" for achieving some aren't the way I like, but that doesn't mean it was done poorly. I just think alternative "method" is more convincing, but I'm gonna say no1 I've performed for has noticed.

In all honesty, I send an email once a week and hope he responds =D PERSONALLY, I think his work is worth it, but it is up to the individual.

Steve
Message: Posted by: stevie c (May 30, 2020 12:37PM)
I've ordered from Roy before and the product shipped after a few weeks. Nice gaff (unexpanded shell etc). Communication also seems fine, as Roy is a one man show. I intend to order from him again.
Message: Posted by: Bendy (May 31, 2020 12:59AM)
[quote]On May 24, 2020, Gregor Mann wrote:
I have once orderd something from Roy and after 6 month of horrible communication. He said he deliverd my coins , but they never arrived.

I orderd a simple half dollar shell and a copper silver dollar.

I am just wondering if others have made equally bad experiences with him?

After my experience I would say he is a scammer! [/quote]

His work is hit or miss. When it's good, it's actually very good. When it isn't...it's awful and unusable. There seems little to no in-between on that. I've purchased from him twice in the last ten years. One good experience, and one an absolute nightmare so bad that I won't ever purchase, own, or use anything he makes again - even gimmicks he makes for other magicians and suppliers. I'll send you a PM of the details. He's not a scam, but no one can or will deny that he's a lousy communicator. And it has been my experience, and is my personal opinion, that he is a terrible business person and not always entirely truthful. Whether you ever get your stuff, or get it without waiting the better part of a year after being fed excuses and lies, or even get good product is a gamble. And it is a gamble I lost several years ago and I won't ever make again.
Message: Posted by: Gregor Mann (Jun 8, 2020 07:22AM)
I have contacted him now. I will keep you updated about his response and if I will actually recieve my coins.
Message: Posted by: stevie c (Jun 11, 2020 03:48AM)
I hope this gets sorted for you Gregor. I made my second purchase from RK a couple of weeks ago (the first was last year and all was fine, and the gaff was good quality). This time round he responded to my initial email the same day, and I've had an email saying my package is posted to the UK, so all good from Roy so far.

Let us know how you do.
Message: Posted by: SpongeBall (Jun 15, 2020 11:33PM)
I ordered coins from Roy this year. His communication wasn't the best but I realize he isn't making a living making gaffs so I was patient.
I continued to send friendly reminders and he responded reasonably. Anytime I called him he took the time to discuss progress. When they showed up I was so excited to get them I forgot all about the wait. I ordered a morgan Silver Copper Brass, His version of Lethal Tender and a set of 4 silver morgans with a matching shell!
Roy's Coin sets are all real coins and handle beautifully. My favorite coins are the Morgan S.C.B. I hope to work with Roy on some future projects since he is willing to machine anything you ask!

Roy is a great machinist who is very busy with his business. A little patients will get you great quality coin sets!
At least that's my opinion.
Cheers
Message: Posted by: stevie c (Jun 23, 2020 05:56AM)
A quick update. I just received my latest order from RK (I live in UK) and the turnaround time was around 3 weeks only. The set is of a very high quality. I'm delighted. In my original email I also asked if it was possible to include a little something extra that I needed. I thought this might have slipped through the net, but it was also in the package!!

All in all, great service.
Message: Posted by: Payner44 (Jun 23, 2020 07:51AM)
3 weeks ago I asked Roy to fix a coin from one of my sets and make me a WI state quarter pro gravity flipper. The order is in the mail!

Pretty good turnaround for doing some custom work that included me sending him the coin!!
Message: Posted by: lemon ice (Jun 30, 2020 08:39PM)
I will second (or third, I canít count) the ďpoor communicatorĒ bit. I also think that he has done some false advertising, but could just be my own misunderstanding. I did receive my stuff eventually and itís nice, well-made, and works. Judging from what Iíve heard others say, itís a bit of a gamble to order from him. Guess I got lucky. I mean when youíve got magicians in lectures rattling off contact info for coin gaffers and then gets to Mr. Kueppers and goes, ďRoy, you know your web site,Ē you know somethingís wrong.
Message: Posted by: Gregor Mann (Jul 1, 2020 05:38AM)
I have recieved my coins and the quality is excellent.

It was at Times a struggle to get them, but in the end it was worth it.

Thanks to all the people in the Cafť for their Input.
Message: Posted by: Gregor Mann (Jul 1, 2020 05:39AM)
I forgot to mention that I recieved an extra coin for the wait. That was very generous
Message: Posted by: Ernst VCO (Sep 8, 2020 10:06AM)
I have not yet purchased from Roy Kueppers, but will still give him a chance flite my business. Thanks for this thread!
Message: Posted by: Jerry (Sep 9, 2020 10:07PM)
[quote]On May 25, 2020, David Neighbors wrote:
I saw Him 2 years Ago At 4 F. And ordered A English Penney Shell for a Sun And moon Coin ! I have yet to get it ! :( [/quote]

David, did you ever get your order?