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NJJ Inner circle 6437 Posts |
Ok...maybe a TINY bit of feedback.
When someone fills in the form I get their email, phone and details. Should I phone them back or email them back? Phone is a better sales tool but since the customer decided to NOT call me, should I stick with the customer's preference for email exchanges. |
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Donald Dunphy Inner circle Victoria, BC, Canada 7563 Posts |
Hi Nick -
I think it depends where your stengths lie. For example, one of my strengths is on the phone. I can build rapport, find out some things I don't learn in email interactions, etc. So, I tell them right on my website that their email will result in a return phone call. And then I call them in response to their email, as I said I would. After that phone conversation, I might follow-up with an email, depending upon what the customer agrees to (do they want follow-up information by email, etc.?) I really encourage them to call me in the first place, instead of emailing, but I will respond to either. I find I can help them more effectively, if we have a conversation on the phone. But that's just the way I prefer to do things, because of where my strengths are. - Donald
Donald Dunphy is a Victoria Magician, British Columbia, Canada.
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ElectricBlue New user 90 Posts |
Regarding the question about calling them or emailing them.
Could you add a little tick box that gives them the option. For example a one check box that says 'I would prefer to be contacted by email'. Personally I think calling is better but this way if they particularly want to be contacted by email for some reason or other you will know. |
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