I am not sure if this is the correct place to post this or not but I was wondering how other's experience with Creative Magic have been.

First let me say, I like their products and use a number of them. My frustration is that many times they take days or weeks to return phone calls and/or e-mails. I was curious if that was the experience with others or is this unusual?

Again, I love their products, but sometimes I find their customer service extremely frustrating.

I've had nothing but great experiences with Creative Magic, with the products and their service. I've always had my e-mails and calls returned promptly. Most times I get Brian or Rebekah on the phone when I call...

Ken

I called and they had to check on something and would call me back the next day. Rebbeca called me back the next day with the answers to my questions.

Nothing but good dealings with Creative Magic for me. Maybe it's just the holiday rush that caused a delay for you.

I've never had an issue, no need to call customer service. But they did send me a birthday card...

I did have some frustration waiting for a reply via email regarding an item I had on order. They did eventually get back to me though.
All is OK.

I got a birthday "card" too a week ago! Love it!

But as everyone else says, every time I call on the phone, I've always gotten to speak with Rebekah. Very nice to speak with!

Also, just got my Christmas "card" today too!

They just sent me a lucite massager for Christmas. Don't know whether to thank or curse them - the wife's had me using it on her back twice a day. Small price to pay, though, so I can earn the CM box that "she" got me for Christmas.