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Ken Northridge Inner circle Atlantic City, NJ 2392 Posts |
This is exactly why I like performing for children. They have no problem telling you something is bad. I prefer the honesty.
I liked the story and realize there are many people out there like that.
"Love is the real magic." -Doug Henning
www.KenNorthridge.com |
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Ed_Millis Inner circle Yuma, AZ 2292 Posts |
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Vick Inner circle It's taken me 10+ years to make 1120 Posts |
MT
The Imagineering way ~ imagineers write and express how they approach their craft http://www.amazon.com/Imagineering-Way-I......5&sr=1-2 The Imagineering Workout ~ which has a lot of exercises/activities to increase creativity and stimulate thought http://www.amazon.com/Imagineering-Worko......4&sr=1-4
Unique, Thought Provoking & Amazing Magical Entertainment Experiences
Illusions By Vick Blog of a real world working magician Magic would be great, if not for magicians |
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MichaelDouglas Special user Portland, Oregon 766 Posts |
Ed, thanks for the link....good article...and very relevant.
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Leland Inner circle St Louis 1180 Posts |
I've aways been a big fan of Disney, the way they run their business. It's a good model to look up to.
Life of Magic!
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TomBoleware Inner circle Hattiesburg, Ms 3163 Posts |
Sorry to keep coming back to this thread, but the MichaelDouglas post about the family food stores reminds me of the work I did for awhile:
Back a hundred years ago, and I say that because I really am very bad with dates, but I believe it was 1979/1980 that I worked with Fleming Foods. They were the largest food wholesaler in the world. I was in charge of training employees of the southern Piggly Wiggly division on customer service. I had the easiest job in the world. I taught employees how to handle customers. All the basics on how to welcome, help, and listen to customers. Hard to believe you would have to tell employees to always smile and be extra nice to all the customers, but if you could get em to do that, you had the edge on the competition. During my teachings I had a saying I liked to use, "when customers become family, you win." "When customers become family, you win," because families support each other. Families stick together and love telling others about you. Things are different today, customer service sort of took a different direction in the 90's. I think the complaint dept outgrew the service dept. Today there seems to be many experts on the subject, each having a book with a different idea on how to take care of customers. Nothing wrong with that, I enjoy reading some of them myself. But I think most do fail to underscore in red that critical factor in dealing with customers. And that is, "Customers must be shown appreciation for their business." You can't take for granted that they do, you have to tell them, and you have to do it in a sincere way. So if you really want to Wow people, just be extra nice to them while giving them what they want. Make them feel special. Courtesy and kindness is ignored so much in business today that when customers do see it, it amazing them. Sorry for getting us off Scott's Disney topic, but to get us back, let me just say that Disney understands, "when customers become family, they win." Everybody likes going back home, even if it is to just visit. "Do what you do so well that they will want to see it again and bring their friends." --Walt Disney Tom
The Daycare Magician Book
https://www.vanishingincmagic.com/amazekids/the-daycare-magician/ My Blog - https://boleware.blogspot.com/ |
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