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fib Inner circle 1535 Posts |
Let me know if this has happened. The nub fell off a "Super Sharpie" I recently purchased. The dealer guy says, sure, return it—but you have to send back everything in the box it came in. Well, I had tossed the booklet about the effect because the CD has all the instructions. But the dealer guy says, sorry, no booklet—no return. Is that fair? I mean, has this happened to anybody else?
Thanks fib |
Joshua Quinn Inner circle with an outer triangle 2054 Posts |
Fib, you should email Chris Smith at MagicSmith. The same thing happened to mine and he replaced it immediately, no questions asked.
Quinn
Every problem contains the seeds of its own solution. Unfortunately every problem also contains the seeds of an infinite number of non-solutions, so that first part really isn't super helpful.
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Scott Xavier Inner circle 3672 Posts |
It seems like they haven't made much off this device. If they had, I'm sure there wouldn't be a question. Anyone who sells this stuff, should have surplus and reserve some for said issues.
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salsa_dancer Inner circle 1935 Posts |
Fib,
If the product is faulty then the dealer that sold it to you should take it back and then they can send it back to the manufacturer. I would consider not doing business with them if they are refusing. There is no excuse for poor customer service, not even saying they are a small business. |
123majik123 Regular user nowhere 180 Posts |
Technically, yes that's legal, fair no. You have 14 days to return the product.
However, if it is a question of poor quality goods then you are legally entitiled to a full refund if you want it under the Consumer Act of 1982 (or a name to that effect). Well if you're in the UK that is. Beware many shops will tell you that you will have to go direct to the manufacturer. But, legally they have to sort the problem out. Don't take any **** about phoning manufacturers. If they sell it they deal with it. |
Karswell Regular user 156 Posts |
That’s seems appalling if they won’t replace a faulty item. The instructions weren’t faulty and don't need replacing, you only need a replacement pen. I hope you keep us informed as to the outcome. BTW have you tried superglue?
Nick |
123majik123 Regular user nowhere 180 Posts |
He (not the manufacturer) must refund you or exchange it by law. British law that is.
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Decomposed Eternal Order High Desert 12059 Posts |
US or UK Fib?
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fib Inner circle 1535 Posts |
Hey folks, thanks for your support.
To re-cap: my Super Sharpie nub falls off. I call Hocus Pocus. Jason, the guy on the phone, tells me I can't get a new one or store credit unless I return the instruction booklet, along with CD and Sharpie. He says the whole thing has to go back to the manufacturer, so he can't help me. Per your suggestions, I'll e-mail Chris Smith, but is he reachable at Penguin these days? Anybody know his e-mail? By the way, I tried Superglue, and I can tell the alignment is a little off, affecting application of ink to paper. Thanks, fib Oh, sapolice, my experience was with a US dealer. |
benrl Regular user 127 Posts |
Contact Chris Smith at: http://www.magicsmith.com
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Kim Elite user 406 Posts |
Tell him its simple. He opens a new one,takes out the sharpie, puts your defective sharpi in, send the box with those instructions and cd back to the manufactuer...problem solved for both of you.
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