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The Magic Cafe Forum Index » » Table hoppers & party strollers » » The Power of Repeat Customers (0 Likes) Printer Friendly Version

JeffWampler
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Regular user
Bristol, TN
191 Posts

Profile of JeffWampler
Hey guys,

This just happened to me last night, so I thought I'd post it here for your reading pleasure and comments.

Last night, I go into work at my restaurant. I'm about 20 minutes early as usual, so I load my pockets with cards, coins, and sponge balls, grab a cup of coffee, sit down and prepare for the night's work.

I'm greeted by an over friendly GM (he's the new GM, just started about three weeks ago...that should give you a clue as to where this is going). He says:

"I got some good news and bad news for you. What do you want to hear first?"

"The good news."

"Umm...there is no good news."

"Ok, what's the bad news?"

"Well, we've lost X amount of dollars last month and I'm having to cut back some costs. Tonight is your last night. I'll use you again when the profits are up but right now we just can't afford you."

"Ok...that's fine. I understand."

I've already been contacted by two other restaurants that want me on Tuesday night, so this really wasn't a problem.

That night proceeded to be one of the busiest nights in recent memory. A lot of my return customers came in. I told them they picked a great night to show up because it was my last night. They were upset and told me that I was the main reason they go to that restaurant on Tuesday nights. This happened several times that night.

At the end of the night I take my invoice to the office to get paid. The GM says:

"Y'know...you got me in trouble today."

"How's that?"

"You told everyone tonight was your last night."

"Yeah...I was just saying goodbye to my regulars."

"Well, a few ladies jumped all over me for that."

"Sorry about that..."

"Go ahead and come in next week."

"Ok..."

So, the moral of the story is twofold...first of all, be really nice to the customers...especially the repeats. They can help you out and the manager listens to their dollars.

Secondly, a contract is a nice thing to have for a restaurant so that you're not blindsided one night. Next week I'm bringing in a contract or performance agreement as I'll probably call it for 4-6 weeks...whatever he wants to do. That way I can have at least a little job security.

I'm pretty happy with the way things went and thought I'd share...
Dannydoyle
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Eternal Order
20661 Posts

Profile of Dannydoyle
If you think a GM who is new will honor your contract, you havn't been doing this too long. Good idea, but don't be supprised when it dosn't hold has solid as you want.

Many of them won't even sign them pay or play, which is what you need.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
mdspark
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Special user
782 Posts

Profile of mdspark
Jeff, BRAVO for you!
It is soooo easy for the managment to take us for granted and see us as an 'extra expense' rather than an alia....that is of course until the REGULAR customers speak out, LOL. Sounds like you handled it beautifully.

Mark
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