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The Magic Cafe Forum Index » » Not very magical, still... » » Need a Computer experts help Please (0 Likes) Printer Friendly Version

JTW
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Special user
Florida
670 Posts

Profile of JTW
I just bought a brand new Dell with an AMD athlon 64x2 5000. I am using Sony DVD Architect 3 and 4 (I just got 4) Software for dvd authoring and for some reason I can't burn DVD's. I keep getting an error message saying
'SFMMCX'-(17)
'atapi'-(1)
-TSSTcorp DVD+-RW TS-H653A D300' -(0)
Module sfmmcx.cpp Line 1376
a hardware error occured.
Unknown Additional Sense 08 03

Stauts: 00020202
Command: bf 00 00 00 00 00 00 0f 00 16 00 00
Sense: 04 08 03
Info: 00 00 00 00
Specific: 00 00 00
Extra: 00 00 00 00 00 00 00 00 00 00


I'm fairly computer literate but when it comes to this stuff forget it.

I hooked up an old external drive and it worked fine.

I have gone into my bios updated it and set all the sata ports to on (I'm using 3 of 4). I have updated my firmware on my two dvd burners (actually the dell installed one wouldn't let me update it...) The other burner is a brand new samsung burner. I actually go it to work once but then nothing.
Does anyone here at the Café know what the heck I can do?

Dell just emailed me and said that Roxio easy Cd creator is the only software that supports my drives! I am 100% sure that is not true.

Any and all help is welcome!
Thanks in advance,
Jason
S2000magician
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Inner circle
Yorba Linda, CA
3465 Posts

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I have a business partner who knows everything about computers; he's flying home from Florida today. I'll pass this along to him and see what he says.
Josh the Superfluous
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Inner circle
The man of
1881 Posts

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I just kissed my MAC!
What do you want in a site? "Honesty, integrity and decency." -Mike Doogan
"I hate it, I hate my ironic lovechild. I didn't even have anything to do with it" Josh #2
Jonathan Townsend
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Eternal Order
Ossining, NY
27152 Posts

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Can you use any OTHER software to burn data to a disc on that device?
...to all the coins I've dropped here
Patrick Differ
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Inner circle
1540 Posts

Profile of Patrick Differ
Josh, your MAC thanks you.
Will you walk into my parlour? said the Spider to the Fly,
Tis the prettiest little parlour that ever you did spy;
The way into my parlour is up a winding stair,
And I've a many curious things to show when you are there.

Oh no, no, said the little Fly, to ask me is in vain,
For who goes up your winding stair
-can ne'er come down again.
MagiClyde
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Special user
Columbus, Ohio
871 Posts

Profile of MagiClyde
My usual advice to someone who "just" bought a piece of hardware that doesn't work is to return it to the manufacturer. It should still be under warranty.

As for your errors, I do know that the Module sfmmcx.cpp Line 1376 error is indicating something in a program that was created with C++, hence the .cpp and module references. Atapi refers to such items as CD-ROM, Tape and DVD drives. It is the interface between the computer itself and the DVD drive and is an advanced version of the EIDE.

The fact that there's a hardware failure makes me suspect three possible problems right off the top. 1) The cable connecting the motherboard to the DVD is not plugged in 2) the EIDE controller interface is not working, which is extremely rare, or 3) the DVD drive itself is defective.

In the end, it does not matter what caused the failure. No matter what you do, or how tempted you are, DO NOT OPEN THE COMPUTER to try and fix this problem. Doing so violates the warranty. If you can, pack the computer itself up and send it back to Dell for repair or find an authorized Dell service center in your area. You should not need to send back the monitor, keyboard, or any other external items.
Magic! The quicker picker-upper!
JTW
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Special user
Florida
670 Posts

Profile of JTW
Both burners work. I have copied DVD's that I made on my other workstation, from and to both drives. I have burned a dvd using the software that they supplied. I can also play dvd's from both drives. So I don't believe the drives are defective.

I also hooked up an external dvd burner to the system and using Architect I burned a dvd. I am now leaning toward the idea that because the drives are SATA, Sony's program doesn't support them yet. Which seems really odd but at this point what else can it be?
Thanks for all your help,
Jason
Magic.J.Manuel
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I have danced upon
667 Posts

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You may try to limit the recording speed to 1x.
Also, do not burn while on battery power.
Nothing would get done at all, if man waited so long that no one could find fault with it.
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