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The Magic Cafe Forum Index » » Tricky business » » Angry, angry phone message! (0 Likes) Printer Friendly Version

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NJJ
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I had a phone this morning from a woman trying to book a show. I wasn't free on the date she wanted and I was suggesting she might call other people when the phone cut out.

The phone was out for five minutes and when it came back on again I had this message

"WELL IS THAT HOW YOU TREAT YOUR CUSTOMERS? I WAS GOING TO SEE IF YOU WERE FREE ON ANOTHER DATE AND WE WOULD HAVE CHANGED THE DATE BUT IF THAT'S THE WAY YOU'RE GOING TO ACT THEN **** YOU!"

I have her number and I tried calling back to straighten it out but she did not answer!

Any ideas?
Bradacal
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Call and leave a message or keep trying her back....try from a different number and just explain things....or you can just forget about it and chalk it up as a lost sale....but I would try to get in touch with her, just to explain your side of the story.
JeffWampler
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Wow, that really sucks. First of all, I'd try what MB suggested. If she still doesn't answer, you could do a reverse directory search, find her physical address, and mail her a letter explaining the situation. If nothing suffices then you could count it as a blessing in disguise. If someone is going to get all p*ssed off over a dropped call, you'd probably run into problems performing for her too.
Lyndel
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Jeff beat me to the punch - I was going to say the same thing. If she got that mad at a dropped call (which happens with some regularity now days with all the cell phones in service) she would most probably find a reason to dislike something you do during your show. I say forget about her and move on.


Lyndel
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RJE
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Hehehe whoooo. Personally, I'd just let it go.

The caller has shown herself to be quite excitable and quick tempered. If she's willing to use expletives that freely in the first few moments of conducting business then she sounds like TROUBLE.

I doubt that she networks with all your existing or future customers, so I'd write it off as dodging a bullet and move on. Your reputation remains intact.

All the !&%*#%$ best, Smile

Rob
rossmacrae
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You're well rid of her.
Al Angello
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When angry people contact you it should be a sign that you will not be treated kindly when you go to their house. You are better off rid of her.
Al Angello The Comic Juggler/Magician
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mrunge
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Yep...if that is how she acts on the front end, when you've never even met her before, imagine what you'd be setting yourself up for down the road. She's obviously not a very happy person to treat others with such disrespect like that from the start. I say "good riddance."

Mark. Smile
PatrickDonovan
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I agree, you wouldn't want to do business with her anyway. I had a client that called the day before I was scheduled to perform for her sons birthday to confirm the time I was arriving. I had of course already confirmed this information through a previous follow up phone call and birthday card I sent. She called when I was performing another show so I couldn't answer my phone. Well, she ended up calling me three times within the hour and leaving messages that got progressively angrier. Once I finished the show and checked my messages I called her right away to explain why I hadn't answered my phone. She seemed to understand and all was well again... until I showed up the next day to perform. I found out that her temper didn't just come out during phone calls but, as it seemed, all the time. Her almost constant yelling at the kids not only made me uncomfortable, but it really destroyed the festive atmosphere I always tried to create when I did birthday parties. It was a gig I can't imagine any performer wanting.

So yeah, you might have gotten lucky and dodge a bullet on this one.
TomBoleware
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She thinks you hung up on her. She has a right to be mad, never do business with you, and tell all her friends not to.

You have a problem with her, until you explain it. You either fix it or she will continue to see you as a jerk. You would feel the same way if she just hung up on you? It’s much easier to keep a customer than it is to get a new one.

I personally would make every effort to contact her, and not just assume that she would be a bad customer.

Tom
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Donald Dunphy
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Quote:
On 2007-11-16 07:40, Lyndel wrote:
If she got that mad at a dropped call (which happens with some regularity now days with all the cell phones in service) she would most probably find a reason to dislike something you do during your show.


Not to go too far off track, but this point was mentioned. Nick didn't make it clear why the call got disconnected -- whether it was a dropped cell phone call or not.

Because this point was mentioned, my comment is about handling sales calls over your cell phone.

I have found that unless you tell customers you are on your cell phone, and might possibly get disconnected because of a dropped call, they might not know. It changes the dynamics of the conversation if you tell them right from the start.

What I do, is explain that I am on my cell, and I "warn" them that the call might get dropped, with the comment "You never know". I ask them their name and number, and promise to call them back if we get disconnected.

This is an important part of the communication process. They will give you more "grace", if you request it up front.

Sometimes they ask me to call them back from a land line, or offer to call me at a land line number, for various reasons.

- Donald
Donald Dunphy is a Victoria Magician, British Columbia, Canada.
RJE
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Hi Tom,

I would respectively disagree. She has the right to be upset believing that she has been hung up on, but not abusive.

Her reaction was to explode and use expletives, which is bad behaviour during the initial stages of conducting any dialogue. Not allowing the other party the chance to explain only compounds the problem.

I would suggest that this hints very much of a controlling and hence, abusive individual that any one might be wise to avoid in any type of relationship.

On the other hand, she may have been trying to call back repeatedly but because the connection was dead, she would have been unsuccessful and imagined that Nicholas was not taking her call.

In that instance, a progressive feeling of frustration may have occured on her part leading to the message being left. She then might also have felt justified in not taking Nicholas' calls, perhaps believing that if he was rude enough to hang up on her, then he might now just be calling back to swear at her and tell her off because of the message she left.

Taking the call would not only possibly mean dealing with Nicholas, but it could also mean having to be held accountable for her actions. Taking the call could also mean, at the very least, that she had not had the last word, meaning she was not in control.

And still the message. What she left was totally inappropriate and perhaps now indicates not only a controlling but also an immature personality of a person who has difficulty dealing with conflict.

Personally, I would choose not to deal with that person and not be overly concerned about any damage she might be able to do to my professional reputation. I think that just about anybody in any service industry has encountered someone that for whatever reason they have been unable to satisfy.

So, that's just my take on it. If, and again I mean this with all respect, you were in Nicholas' situation and you would choose to pursue the issue and try to straighten it out, then I truly wish you all the success in your decision. I only wish to indicate how I would handle it and why given that Nicholas did ask.

All the best,

Rob
Lyndel
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wrote the theme to the TV show COPS!
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Excellent point Donald.

It's funny... We can put a man on the moon, but we can't prevent dropped calls! LOL!


Lyndel
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Illusion & Beyond
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I would definately call her back and state what had happened and tell her you received the message but I still would not take the gig. The only reason I would call her back is to show her you are NOT that type of person to hang up on her. she showed her true side so show yours. HA!
Al Angello
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Rob
I think you are just being too kind and considerate. There is a big differance between "we must have been cut off" and "It's all your fault". Perhaps my X wife has moved to Australia. When people talk to me like that I give them Kyle's phone number.
Al Angello The Comic Juggler/Magician
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http://home.comcast.net/~juggleral/
"Footprints on your ceiling are almost gone"
RJE
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Hey Al isn't it because it's all your fault that you get cut off!? Smile

hehehe Rob
TomBoleware
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Rob, you right that she doesn’t have a right to be abusive. I agree, she didn’t seem to waste no time letting it come out. Smile

But still, just because she was, shouldn’t give me the right to act like her and not at least make an effort to correct it. I’m just saying that I would go out of my way to correct it if possible whether she became a customer or not. That’s just me.

The customer is not always right, but when they think they are, they may as well be. Smile

Tom
Do What Others Do And You Will Become Average

The Daycare Magician Book
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Tom Boleware
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magic4u02
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Al: hehehehe So that explains the recent bout of clients from hell? hehehe Can yo all just FEEL the love?

Kyle
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Donald Dunphy
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Quote:
On 2007-11-16 14:45, Lyndel wrote:
Excellent point Donald.

It's funny... We can put a man on the moon, but we can't prevent dropped calls! LOL!


Lyndel


Can you hear me now?

- Donald
Donald Dunphy is a Victoria Magician, British Columbia, Canada.
RJE
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Quote:

The customer is not always right, but when they think they are, they may as well be. Smile

Tom


Good point!
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