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The Magic Cafe Forum Index » » Dvd, Video tape, Audio tape & Compact discs. » » True Astonishment replacement disk info (0 Likes) Printer Friendly Version

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Xiqual
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Upper left quadrant
4932 Posts

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A beam of concentrated light burning information onto a mirror-like surface.
Buck Rogers we are there!!!
James
Still with the Chinese circus Smile
deputy
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USA
1042 Posts

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I just recived my replacment discs from Jason Thanks
Magiguy
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Seattle, WA
5392 Posts

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Received mine, as well. TAP delivers some of the best customer service in the business.
matthew90
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Great news! Hopefully I'll be getting mine tomorrow Smile
Mercury52
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Kevin Reylek
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I also received my disks today. None of my discs were unplayable, but they did vibrate pretty strongly. Jason replaced them without hesitation. It's been great dealing with TAP.

Kevin
Kevin Reylek
Nathan Pain
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iowa
2822 Posts

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I hope I get mine soon...glad to hear all the problems are being taken care of...good work, to all those involved in problem solving.

Nathan
...
Tim Trono
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As far as the defective True Astonishment defective units, we had a very small percentage of disks that were defective (my estimate is it was about 0.2%). Obviously most people have not had any issues at all. But for those few who have we apologize. The cause was immediately found by the duplicator as they have had a stellar track record and never had such an issue in the past. But even such a small percentage on such an anticipated release causes aggravation - we understand and appreciate that - we were as upset as any of you as we put tremendous work into this release. We have and will do everything we can to ensure all problems are dealt with quickly - fear not - we stand behind TA 100%. The replicator immediately sent us replacement units that we have been sending out to anyone who purchased TA and has contacted us with issues. In the mean time, the replicator also took back all of the remaining sets, unassembled them, destroyed all the DVDs (good and bad to play it safe), ran a complete rerun of all DVDs, and have reassembled and resent them to us. We received those a few days back. Any defective units out there will be replaced immediately - just contact who you got them DVDs through. If you do not get results contact me and I can assure you you will be taken care of. There should be no issues on the redone sets as the problem was discovered and fixed. TA is a big investment and both Paul Harris and Murphy's stand behind it completely and will absolutely take care of any problems with dealers, end consumers, etc. We apologize for the aggravation that a select few of had and will continue to ensure you are happy with your investment. Between fixing any existing issues and the new rerun of all units we should see this problem disappear soon. Again, sorry it happened in the first place.

Tim
kissdadookie
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I am 110% with Mr. Trono on this one. I've dealt with him personally on a few occasions including my disc issue with TA and he has handled the issues quickly and quite pleasantly.
Nathan Pain
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iowa
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I just got my replacements in the mail...keep hope alive guys! Your reps will take care of you!

Nathan
...
matthew90
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Ugh nothing today....
acchessor
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Nebraska
402 Posts

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I got mine today! I saw the performance for LVL$, and it is astounding, and I think I will definately use it. And is that a mini stapler on my desk?
Mitch Schneiter
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West Linn, Oregon
674 Posts

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Quote:
On 2009-02-25 11:54, Mitch Schneiter wrote:
I received an e-mail from Jason last week which said my replacement disks were going in the mail on the 19th. They should be arriving anytime now...


Mine arrived today also. Thanks again to the TA crew.
mwells
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Salina, KS
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I jut got my replacement discs in the mail today. I am very happy they arrived but I have to wait until after work to watch them. Thanks Jason, Tim and Paul and everyone else envolved for the great service on this.
Robert M
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Me, too. Thank you, Jason.

Robert
Marc Frese
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Did someone get the replacement set in Germany? In England or France? I do not have my DVD´s yet! How long do I have to wait?

marc
Chris K
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I barely received mine this weekend and I live in California. I'd relax and just wait a bit longer, we can imagine this has been a ton of work and time on the replacement end of all this. I had a strong urge to contact Jason again about my set but I waited and, as I said, I finally got mine a couple days ago.

Lem
Marc Frese
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Thanks for the info Lemniscate.

marc
Chris K
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No prob. Like I said, I was EXACTLY in your boat: "Should I contact Jason? It's been a while...etc".

However, and I didn't make that clear in my post, if it will give you some peace of mind, go for it, get in touch with Jason. Peace of mind is quite important. I was able to just forget about it but if I was concerned, I would have emailed Jason.
WillRoya
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Henderson, NV
223 Posts

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I have had issues with my DVD replicator in the past and I've learned to always get a check disk and always check the finished product as well on multiple DVD players. I probably have the same replicator that did these DVDs. At least they are good about making up for their mistakes.
Marc Frese
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Again nothing in the mail box!!!!!!!!!!!!!!!!!
How long I must still wait! Slowly it is enough to me. I would like to finally look at my Dvd´s. It cannot last nevertheless so unbelievably for a long time. I am really disappointed. So far the service was really good. I would like to know gladly, where my set is and whether I get it sometime.
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