Does anyone know how long Todd Lassen takes to reply to emails? I sent one a month ago but haven't heard anything.

Also the same question for Michael Ammar's site.

I can appreciate they might be busy but not keeping up to date with customer enquiries is no way to run a business. Even some acknowledgement would have been nice, but I've had nothing.

TL is a one man business. No, he often doesn't reply to emails consistently, but...he is consistent in that. Some people just don't do certain things as well as others - this can be especially problematic when you don't do something well that is connected to your business!

The general consensus from folks who do business with TL on a regular basis is to call him, and to do so until you speak with him personally. You can also click on his blog (linked on his main page) - he often lists things he has for sale there, and you can respond via a comment (perhaps best here, as you are from England).

On the occasions when I have communicated with Todd, he has been very nice and helpful. Just have to accept that doing business with him will take some time.

I recently sent an email to Michael Ammar's site regarding an order and got a response within a day.

I would think an automated reply would be a nice way to avoid these issues, as I've read more than a few complaints (and have had a few myself when trying to contact people.) A simple outgoing message saying "I'm a one man show, please give me some time to respond, or alternatively, give me a call at the following number..." would be a way to let people know their email had gotten through and was still important.

I recognize some of these coin guys do a LOT of business and have no problem getting customers, but if I knew I couldn't check and respond to email at least once a day, I would have an outgoing reply set up. That just seems like good business sense to me.