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The Magic Cafe Forum Index » » From Soup to Nuts » » Penguin Magic (0 Likes) Printer Friendly Version

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froopy30
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New user
23 Posts

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Good to hear all this positive stuff. I was realy pleased with Penguin in the past, but now I have a serious problem.
I returned a package, worth of 80dollars. After 2 month I wondered why I never heard from them again, and asked about my return. They told me that nothing had arrived.

So I called DHL, and they confirmed the exact date to me, that the package was received by penguin.

so I wrote again to penguin-magic with trackingnumber, and asked them for a solution. Until now, noone ever even replied to me.

I realy don't know what to do now.
manipulator
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Veteran user
Houston, Texas
319 Posts

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Mystical matthew, you got a good one! Smile
Failed Magician
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Inner circle
Still working on the DL even after made
2100 Posts

Profile of Failed Magician
Quote:
On 2012-04-15 04:56, froopy30 wrote:
Good to hear all this positive stuff. I was realy pleased with Penguin in the past, but now I have a serious problem.
I returned a package, worth of 80dollars. After 2 month I wondered why I never heard from them again, and asked about my return. They told me that nothing had arrived.

So I called DHL, and they confirmed the exact date to me, that the package was received by penguin.

so I wrote again to penguin-magic with trackingnumber, and asked them for a solution. Until now, noone ever even replied to me.

I realy don't know what to do now.

I'm sorry to hear that. You should try to contact Acar, he is also a member in here. With a tracking number, your case is solid as it can't be altered by anyone.

When they shipped me a faulty item, they will just replace it and even covered the shipping cost. I hope it will turn out well with yours as well.
Magic comes through perception. -HS
rockmartian
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New user
82 Posts

Profile of rockmartian
Quote:
On 2012-03-01 17:37, Mystical Matthew wrote:
Sooooo... Penguin is officially my favorite magic dealer now. Here's why: http://i.imgur.com/oF4Ut.jpg


I so badly want to request penguin art on my next order....
Jim Sparx
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Inner circle
Far Out, Texas
1144 Posts

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I ordered a book a few days ago and they sent me an email with a link showing them packing the order. Book arrived today. How much better can it get?
Andre Hagen
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Inner circle
1433 Posts

Profile of Andre Hagen
Quote:
On 2012-08-31 14:43, spartacus wrote:
I ordered a book a few days ago and they sent me an email with a link showing them packing the order. Book arrived today. How much better can it get?


Penguin is the first place I go to for anything in magic and I had to smile when they sent me a video of them packing one of my shipments.

Also treasure the Richard Osterlind Lecture I got from them. Penguin is very innovative and always great prices!

Andre
Reality is merely an illusion, albeit a very persistent one - Albert Einstein
Roland Choo
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Loyal user
Singapore
226 Posts

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Anybody knows what has happened to Penguin website?
Dougini
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The Beautiful State Of Maine
6824 Posts

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http://www.penguinmagic.com/

Works for me! Smile

Doug
slowdini
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121 Posts

Profile of slowdini
Penguin is the best. They get most of my magic dollars. Before I new where to buy from I looked at price. Theres always seem to be the lowest price. And great with the shipping. Class act.
Zombie Magic
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Inner circle
I went out for a beer and now have
8737 Posts

Profile of Zombie Magic
I made an order on Thursday and it was here Saturday. Incredible. And it's always like that.

They have been my favorite magic shop for years.
gomerel
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Elite user
458 Posts

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All good to know. I guess I find their website kind of hard to navigate, or at least harder than others I go to.
saysold1
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Eternal Order
Recovering Cafe addict with only
10624 Posts

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I LOVE PENGUIN MAGIC!!!!!!!
Creator of The SvenPad Supreme(R) line of premium, made in the USA utility props. https://svenpads.com/
Escape Artist
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65 Posts

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Penguin is the first place I go to for purchasing anything in magic
Dr. Eamon
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--------eXtrementalism--------......IT'S ALL IN YOUR MIND.....
1270 Posts

Profile of Dr. Eamon
I was a little surprised that Penguin did post my criticizing review of a video lecture that I bought. I knew it had to be approved first, so I thought it would never be published…

I was wrong!

Penguin did publish my negative review, and they did not change a letter.

Heads up for Penguin!!!

John
thecardbutler
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Mexico City, Mexico
50 Posts

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Penguin all the way.
crg123
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4 Posts

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Hi guys,

I don't intend to hijack this post but since it is answered, I wish to add another question.

I reside in Ottawa and recently came across penguin website. I was just curious that since the deliveries come from the USA, do Canadians pay any custom duties or brokerage fees to Canada post/ other shipment agency while receiving the item?

I ask this because maybe some of you have dealt with Penguin before and because I have paid import custom duties of 25$ (upon receipt) on some items I received from USA through DHL in the past. They refuse to deliver the package if you don't pay up. Have you had any such experience?

Thanks,
Chaitanya
lumagic
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New user
50 Posts

Profile of lumagic
I love Penguin magic for their penguin flat-pack (world-wide free shipping). I saved a lot of money on it. International shipping prices quite high
Teyo
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New user
New Brunswick, NJ
53 Posts

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Im a customer for life. What not to love
Teyo
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New user
New Brunswick, NJ
53 Posts

Profile of Teyo
I save a lot of money and their $50 or more free shipping.
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