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The Magic Cafe Forum Index » » Trick coin trickery » » Where is Roy Kueppers? » » TOPIC IS LOCKED (0 Likes) Printer Friendly Version

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rdwinc
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Does anyone know if Roy Kueppers is OK? - I placed an order, and emailed me with suggested improvements to my order - which I did and paid - and he replied that everything was good to go -

I have sent several emails and tried to reach him by phone (and left a message)

Is there a big convention or something?

Thanks..
David
David Sacks

Wheaton, Maryland
egoli
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The only magician from Que Que, Southern Rhodesia
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He usually phones back very quickly but sometimes gets a bit backlogged with orders. The other big problem may be a Canadian Postal strike due for this week. Hopefully he is able to mail from the US.

Ed
atinczor
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New York / Istanbul
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Roy is very responsive to emails and you can usually get him on the phone.. If you are unable to do so, there must be something.. He might be out for a magic convention or for some shows. The season has started. I think you best option is to email him..
saysold1
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The original question really doesn't need to be posted as a new topic - does it?

A Few emails sent, no responses... so?

To me this type of post just sets the wrong tone, and can have the unwanted effect of sullying the name or service reputation of someone who is known as a quality producer. I know you may mean well, but why broadcast this to the whole gang? Ya I know, you expressed concern about Roy.. but asking...

"Does anyone know if Roy Kueppers is OK?" ...just comes off all wrong to me.

PM a few people who know him perhaps, I dunno. It's too easy to start rumors.
Creator of The SvenPad Supreme(R) line of premium, made in the USA utility props. https://svenpads.com/
Dr_J_Ayala
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In a way, saysold1 is right. To answer the original question from rdwinc, PM sent.

Just to clear up any confusion from the original message, if I may, it was obviously intended as a question of concern. Mr. Kueppers is a very, very good craftsman and does beautiful work to rival that of anybody else I have seen/used products from. He is very good at returning calls/e-mails but as all magicians should know, when someone works for/by themselves manufacturing/producing products for others, as Roy Kueppers does, it takes a lot of time.

Please be patient and I guarantee you the level of quality, the craftsmanship and your satisfaction will be worth it, and you will be well rewarded!

I hope this helps.
J-Mac
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How long did you wait?

Plus, once your order was settled, why were several more emails and phone calls made?

Jim
rdwinc
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Dr J has my intentions correct - I'm not aware of all the convention and the fact a season has started. He has done nothing wrong, and I have purchased from him in the past and he has always responded in a day or two. I really expected a response like - "he travel during the month of May, or There was a major convention.

I have emailed him, and called him. He hasn't done anything wrong, and if you read that from my posting I'm sorry. Roy is 100% in my books - that's why I posted what I posted. This is a very tight community, and I'm just an outsider looking in.

Sorry for an negative feeling by anyone. But I just wanted to know.

David
David Sacks

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BanzaiMagic
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Soon you will be inside looking out!

Things are a bit touchy here with regard to our precious gaff makers. There are so few, and they are so important to those of us who appreciate high quality craftsmanship. I have never seen anyone rip Roy here on the Café, but I understand the sensitivity given recent highly negative posts about other gaff makers.

Cheers,

Alan
J-Mac
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Yeah, but face it: the thread title and initial post sounds like a bit of a rant rather than actual concern for Roy! And I still don’t know how long you have been waiting. If a day or so then you are simply being impatient; if a week or two then you might have a reason to rant a bit. If longer then you most definitely have a good rant coming.

Jim
motown
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Did you try calling him?
"If you ever write anything about me after I'm gone, I will come back and haunt you."
– Karl Germain
J-Mac
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After an exchange of PMs, sounds like David has good reason to rant here. Over a month without word from Roy, according to David. I think I'd be a little -- umm -- concerned also.

Jim
Kyle^Ravin
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Hey David. I've been in touch with Roy for the past 2 months. I spent the first sending him emails to find out more about some of his products and have spent the last month, after payment, keeping in touch and enquiring about my coins...I have no idea if they are even shipped out yet but I understand this isn't like fast food. Roy, based on his emails, which are replied within three days max, is busy. I'm sure a reputable businessman like him wont let his customers down.
Tom G
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Roy did have some major customer service issues a few years ago (search the Café). It appeared he got everything straightened out
and got back on track.
rdwinc
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Thanks Kyle-
I got an email from Roy - still working on it.. should ship this week... Just a long as I know he's around...

David
David Sacks

Wheaton, Maryland
Artie Fufkin
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A guy could go sit on the John for half an hour and have the entire Café "searching" for him, all the while implying that they think they're about to get ripped off.

"But I was just worried about him" in this case translates into "He hasn't returned my email and I sent it 20 minutes ago".
mysta-magic
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Hi everyone, just letting you all know that I am okay and thanks for your concerns about my well being ! I rarely come to the Café but am glad that I did this morning ! I am ( as always ) very busy but can assure each of you that your orders are in the process of being completed and there are no issues other than the typical back logged ones. It's hard to explain my process but what happens is that I have specific machines that do specific jobs and sometimes I have to finish a run of one product before I can set up and move on to the next. and sometimes I am making a hundred or more of one item for a distributor and have to complete that run before moving forward. The good news here is that I have invested big money into more equipment and am setting them up in such a way that the larger dealer/distributor orders will not slow down my custom orders. I have also done a bit of travelling to conventions etc lately because I feel the need to get out and shake some hands as well as show off some of my new products. I really enjoy meeting the people that support what I do and keep me doing what I love each day. Once again, I appreciate your patience and concern ! Back to the shop ! Roy Kueppers
rklew64
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Are we all good? Panic is over?! Life can resume?!
Good thing this did not turn into a gaff coin recovery mission! I'm totally relieved now.
magicalaurie
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Quote:
On 2011-05-23 10:49, egoli wrote:
...The other big problem may be a Canadian Postal strike due for this week...

Rotating strikes on now:

http://www.theglobeandmail.com/news/nati......2045582/

Laurie
Jonathan Townsend
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? He's easily reachable by email and replies politely and promptly as far as I know.

Roy - let's discuss expanded gaffs Smile
...to all the coins I've dropped here
magicalaurie
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Regarding Canada Post strike- lockout: http://www.theglobeandmail.com/news/nati......2061625/
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