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Daniel Clemente
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I just ordered a new c/s from Roy last week...hoping it doesn't get delayed in the mail...walking liberty/English penny...he's very friendly to deal with though!
Dynamike
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That guy needs help if wants to keep all his customers pleased.
Daniel Clemente
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I received my C/S today in walking liberty/English penny today from Roy...quick shipping!! Very very nice quality!!
Sir Richard
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Quote:
On 2011-11-20 23:10, Dynamike wrote:
That guy needs help if wants to keep all his customers pleased.


Well Dynamike, it's like they say, you can't please everyone no matter how hard you try. Outside help will cost extra, adding to the overhead, which will drive prices up, and push other buyers away! Then the hired help has to be able to do the job without making mistakes. Given that all of that gets solved you STILL will have problems with the mail, customs, and manufacturing foul-ups. There can be many reasons why orders get delayed; lost paperwork, machinery malfunctions, family problems...anybody can have a bad day, or even several. Remember, people like these do not mass produce their products; they are craftsmen, and as such will not always do everything perfect. I will take it under advisement that if I order from any of them, to be aware that I might have to wait awhile.

In this forum I've read negative posts about Lassen, Schoolcraft, and now Krueppers. There's always Sasco, Tango, and Johnson. I hear that they ship pretty fast!

Sir Richard.
"In the land of Murphy there is but ONE law!"
bowers
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You are so right sir richard. good things take time. rome was not built in a day.
todd
rklew64
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This thread is pointless now.
Dynamike
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Quote:
On 2011-11-21 17:16, Sir Richard wrote:

Well Dynamike, it's like they say, you can't please everyone no matter how hard you try. Outside help will cost extra, adding to the overhead, which will drive prices up, and push other buyers away! Then the hired help has to be able to do the job without making mistakes. Given that all of that gets solved you STILL will have problems with the mail, customs, and manufacturing foul-ups. There can be many reasons why orders get delayed; lost paperwork, machinery malfunctions, family problems...anybody can have a bad day, or even several. Remember, people like these do not mass produce their products; they are craftsmen, and as such will not always do everything perfect. I will take it under advisement that if I order from any of them, to be aware that I might have to wait awhile.

In this forum I've read negative posts about Lassen, Schoolcraft, and now Krueppers. There's always Sasco, Tango, and Johnson. I hear that they ship pretty fast!

Sir Richard.

To put it really short, "You should be honest to your customers." Don't forget about the boy who cried wolf. If you would review this thread you will really notice the problem comes from Roy telling his customers the product will be ready next week, but takes months to arrive. Customers on this thread claim it happen before and after the mail carrier strike. If he would have been honest with his customers this thread would have never got started. No one is complaining they were misguided like that from Schoolcraft and Lassen.

It deals the same with our customers. If you and your customer (A) set up a time for you to arrive to start your show at 5pm. You are about to start someone else's show at 5pm. You call customer (A) at 4:55 telling you will arrive in five minutes. You arrive to customer's (A) show at 6:30 instead. If your timing was like that in your neighborhood I am sure you will get bad publicity no matter how great your performance is.

Richard, if you received yours on time, good for you. Good for others too who received theirs on time. If he was a couple weeks behind in timing, I see no need to complain. I can understand that those who received their items multiple weeks behind schedule after hearing from Roy, "It will be sent this week" bringing it up in open forum. For now on I will order from Schoolcraft and Lassen no matter how higher their fees are because I rather order from someone I can trust.

Notice I never made any negative comments about Roy Krueppers' quality. If I thought it was bad, believe me I would have spoken up. The real complaint is his false timing, not quality or prices.

If Roy is a good manufacture or friend to you Richard, try to help him and advise him to be honest dealing with when he ships his customers' orders. If he listens to you, and starts to be honest, everyone will be happy. If you choose to stand up and defend him instead, I can see a lot more complaints coming in from his customers leaving him with less business.

If Roy gets professional help with his orders so they will be completed by the time he mentions, I see no problem.

Todd, I agree "Good things take time." Well why did Roy tell me it will be sent out "this week" at the start and after I called him each month to check on my order? Why couldn't Roy have told me it would be ready in a few months from the beginning?
Sir Richard
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Quote:
On 2011-11-22 04:36, Dynamike wrote:
Quote:
On 2011-11-21 17:16, Sir Richard wrote:

Well Dynamike, it's like they say, you can't please everyone no matter how hard you try. Outside help will cost extra, adding to the overhead, which will drive prices up, and push other buyers away! Then the hired help has to be able to do the job without making mistakes. Given that all of that gets solved you STILL will have problems with the mail, customs, and manufacturing foul-ups. There can be many reasons why orders get delayed; lost paperwork, machinery malfunctions, family problems...anybody can have a bad day, or even several. Remember, people like these do not mass produce their products; they are craftsmen, and as such will not always do everything perfect. I will take it under advisement that if I order from any of them, to be aware that I might have to wait awhile.

In this forum I've read negative posts about Lassen, Schoolcraft, and now Krueppers. There's always Sasco, Tango, and Johnson. I hear that they ship pretty fast!

Sir Richard.

To put it really short, "You should be honest to your customers." Don't forget about the boy who cried wolf. If you would review this thread you will really notice the problem comes from Roy telling his customers the product will be ready next week, but takes months to arrive. Customers on this thread claim it happen before and after the mail carrier strike. If he would have been honest with his customers this thread would have never got started. No one is complaining they were misguided like that from Schoolcraft and Lassen.

It deals the same with our customers. If you and your customer (A) set up a time for you to arrive to start your show at 5pm. You are about to start someone else's show at 5pm. You call customer (A) at 4:55 telling you will arrive in five minutes. You arrive to customer's (A) show at 6:30 instead. If your timing was like that in your neighborhood I am sure you will get bad publicity no matter how great your performance is.

Richard, if you received yours on time, good for you. Good for others too who received theirs on time. If he was a couple weeks behind in timing, I see no need to complain. I can understand that those who received their items multiple weeks behind schedule after hearing from Roy, "It will be sent this week" bringing it up in open forum. For now on I will order from Schoolcraft and Lassen no matter how higher their fees are because I rather order from someone I can trust.

Notice I never made any negative comments about Roy Krueppers' quality. If I thought it was bad, believe me I would have spoken up. The real complaint is his false timing, not quality or prices.

If Roy is a good manufacture or friend to you Richard, try to help him and advise him to be honest dealing with when he ships his customers' orders. If he listens to you, and starts to be honest, everyone will be happy. If you choose to stand up and defend him instead, I can see a lot more complaints coming in from his customers leaving him with less business.

If Roy gets professional help with his orders so they will be completed by the time he mentions, I see no problem.

Todd, I agree "Good things take time." Well why did Roy tell me it will be sent out "this week" at the start and after I called him each month to check on my order? Why couldn't Roy have told me it would be ready in a few months from the beginning?

How much more would the sets cost if Roy added the professional help? I have never bought custom sets from anyone because I see no use for them and use "common" coin sets. If I decided that I wanted vintage coins custom made for me I still wouldn't do it because IMO the cost is not justified. If they were even more expensive that would shoot them way out of the ballpark. A good example of keeping the production cost down is this; Todd Lassen's wife used to help him in shipping out orders but according to his website she has taken a job 30 miles away so he's doing all of the shipping himself. Good help cost money and that cost has to be accounted for in order to maintain profits and stay in business. My point is that it's easy to be critical of others when we're not the ones involved in what's going on. You pays your money and you takes your chances. People make mistakes and are only human. Then there's always "let the buyer beware." Not trying to be offensive here, just understanding of my magician brothers and the problems they might face.

Sir Richard.
"In the land of Murphy there is but ONE law!"
Chessmann
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Quote:
On 2011-11-22 04:36, Dynamike wrote:
Why couldn't Roy have told me it would be ready in a few months from the beginning?


Because in sales, that would be the kiss of death.
My ex-cat was named "Muffin". "Vomit" would be a better name for her. AKA "The Evil Ball of Fur".
Dynamike
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So are you saying it is best what Roy did by saying it will be sent out the end of the week? C'mon man you gotta be kidding me. The kiss of death is really being unhonest with your customers so they will not come back to you, and begin to bad mouth you.

If he would have told the truth about a few months I would have still accepted it if it was average to all custom coin makers.
Chessmann
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Mike, don't put words in my mouth accidentally Smile

I never said "best" (or "right" or "moral" or "ethical" etc...). I am only saying what (in sales) *is*.
My ex-cat was named "Muffin". "Vomit" would be a better name for her. AKA "The Evil Ball of Fur".
caubeck
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Quote:
On 2011-11-22 14:05, Dynamike wrote:
So are you saying it is best what Roy did by saying it will be sent out the end of the week? C'mon man you gotta be kidding me. The kiss of death is really being unhonest with your customers so they will not come back to you, and begin to bad mouth you.

If he would have told the truth about a few months I would have still accepted it if it was average to all custom coin makers.

Every quality gaff coin manufacturer does this. I recall my experience with Roy was better than my two purchases from Jamie in this regard, but I was happy with the quality of both men's products. I carry Roy's Okito box in my jacket pocket all the time, though I don't use it as an Okito.
BanzaiMagic
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Quote:
On 2011-11-22 16:07, caubeck wrote:
Quote:
On 2011-11-22 14:05, Dynamike wrote:
So are you saying it is best what Roy did by saying it will be sent out the end of the week? C'mon man you gotta be kidding me. The kiss of death is really being unhonest with your customers so they will not come back to you, and begin to bad mouth you.

If he would have told the truth about a few months I would have still accepted it if it was average to all custom coin makers.

Every quality gaff coin manufacturer does this. I recall my experience with Roy was better than my two purchases from Jamie in this regard, but I was happy with the quality of both men's products. I carry Roy's Okito box in my jacket pocket all the time, though I don't use it as an Okito.

Estimation of how long things take is a problem with any quality custom builder of one time items, whether artwork, writing songs, writing books, or making high-quality gaffs. Only common, mass produced items can be made on a schedule. Give them all a break, guys!
rklew64
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Is there a word for beyond Ad Nauseam for this very enlightening discussion? It's good to know there are still people that can cast the first stone.
Rick11
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[quote]On 2011-10-20 18:52, Rick11 wrote:
I special ordered a slippery sam with 3 shaved inserts in Eisenhower dollars from Roy to use for "Ultimate 3 Fly". I'll let you know when I receive them!

Rick

I received an email today from Roy. It is being shipped thru Paypal shipping and should arrive in 4-6 business days. The order was placed on Oct 13th. If the coins arrive on schedule, I will be very satisfied.

Rick
bowers
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Roy emailed me today.
my custom made coin sets
are on the way.
todd
Daniel Clemente
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He's very good...the quality of my copper silver coin is perfect! The shipping was very very quick!
Jeff Christensen
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Quote:
On 2011-11-12 02:42, Jeff Christensen wrote:
I finally heard from Roy and he was quite apologetic that he'd run into a problem with my custom coin set and needed to acquire new coins. Because the coins were rare it took him longer than expected. I feel much better now that I've heard back from him and am looking forward to receiving my custom coin set. Thanks for taking the time to let me know.

I finally received my coins and it was well worth the wait...stunning! My only complaint is in terms of the communication which could have been better. I will likely order from Roy again but will do so knowing that it will probably take some time. My special order took 4 months and 2 weeks.

jeff
Dynamike
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Quote:
On 2011-11-22 22:05, BanzaiMagic wrote:
Estimation of how long things take is a problem with any quality custom builder of one time items, whether artwork, writing songs, writing books, or making high-quality gaffs. Only common, mass produced items can be made on a schedule. Give them all a break, guys!

No offense, but you still don't get it do you? We are not talking about all the custom coin makers. The bulk of complaints are geared toward Roy only not the other custom coin makers. That is why this thread was started. If there was a thread concerning other coin makers in this forum, then I would say they must have a problem too. Let's just picture it takes the same amount of time for each one to make a certain custom coin. If Todd reports his will be ready in four months, and it arrives in about four months, that's cool. Now if Roy reports it will be ready in one week, and it takes about four months, Roy was not being honest. That is what this thread is mostly about. It is not about his quality. It is not about the best priced. It is not about who makes the best. It is simply about about the big difference in time he mentions he will ship the coins.

If it was only one or two people bringing this subject up dealing with Roy's timing, that would not be strong. There have been three magic shops listed with a lot of complaints from many members in different forums. That is how they got their bad name. I have read a couple of complaints from other magic shops. But that does not make it strong enough.

I got several complaints from my customers about a clown I subcontracted with was arriving really late to the gig I got her. Now I no longer use that clown anymore. Years ago there was a magician who would show up at kids parties with alcohol on his breath. I am sure he got a lot of complaints too. Other magicians in my area where not showing up like that.

To wind it up, all Roy would have to do is tell ALL his customers the truth by mentioning the time he will ship the order with closer accuracy. Next, he will not get so many complaints on this topic. Of course it is simply his choice. It is simply his customers choice if they choose to bring it up or not.
rklew64
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And I will still order from Roy knowing this. So this is my choice. Not a problem for me that requires the attention and elevation of awareness that you place.
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