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The Magic Cafe Forum Index » » I want to see the manager! » » Live help suggestion » » TOPIC IS LOCKED (0 Likes) Printer Friendly Version

jugglestruck
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Wales
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While I understand the reason to have the live help toolbar on certain topics would it not be possible to only display it when help is at hand?
The reason I give is it is only usable from 8 - 4 Monday to Friday and this leaves a lot of time when it is not usable so why display it in those times?

On a technical side, I can not get broadband where I live and when the bar is displayed it slows my response noticably i.e. When I scroll down the page there is a half second delay which makes the page 'judder', this only happens on the pages where the bar is shown.

Just a thought.........
Dave V
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I've been looking and I haven't yet seen the live help option at all. I think it's rather easy to do as you suggest, if they want to do it. Usually if they're not online you are able to leave them a message. That might be one reason why they want to leave it the way it is.
No trees were killed in the making of this message, but a large number of electrons were terribly inconvenienced.
Dave Scribner
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Dave, look at any topic in latest and greatest. The help section will appear in the bottom right corner of the post.
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Dave V
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Nope, not for me. That's why I was mentioning it. I'm using Firefox at the moment with no blockers. I can see the olark chat javascript (I use it myself, thanks Acar) but the expected popup doesn't show. I'll test more later with other browsers when I get the chance.
No trees were killed in the making of this message, but a large number of electrons were terribly inconvenienced.
Dave Scribner
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Strange, I just logged in with firefox and the help icon is right there in the corner where it should be.
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Dave V
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Weird. Second computer, same browser setup. Works fine.
No trees were killed in the making of this message, but a large number of electrons were terribly inconvenienced.
jugglestruck
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No, when they are not online you can't leave a message so is it really necessary at those times?
Roger Kelly
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Can we have an option of displaying or not - It's at best interferring when not required.

Thanks
Dave Scribner
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In what way is it inteferring? It doesn't cover any text, does flash to get your attention, doesn't require any action on your part. It's just another icon on the page.
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Roger Kelly
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That'll be a "no" then?

It's a pop-up on my screen and remains there covering text when you scroll up and down - thus interferring.

No big deal. I'll just avoid those pages.
tomsk192
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Roger Kelly-

A good central defender would sort out that pop-up on the left wing no probs. Like so much in life *sigh*

;-)
Roger Kelly
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Indeed! And another ten around him!
Dave Scribner
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Quote:
On 2011-10-18 12:03, Roger Kelly wrote:
That'll be a "no" then?

It's a pop-up on my screen and remains there covering text when you scroll up and down - thus interferring.

No big deal. I'll just avoid those pages.


I don't make the decisions here so I can't say if it's a no or not. I can say that the pop up may cover one word in the rare case where a post continues to the very end of the window, all you have to do is roll your mouse one click and the text is uncovered.
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Roger Kelly
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Thanks for the tip Dave - I hadn't thought of that! Smile

I was only merely making the point that it appeared like one of those annoying (SPAM-like) pop-ups that you can't close or reduce and that 'hang' incessantly whilst you scroll up and down the page. i.e. invasive and interferring.

But I guess its a matter of preference and personal opinion - just like everything!

Thanks for giving it your full attention though.
jugglestruck
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Well, a couple of weeks have passed since I started this thread and I have got a bit used to the pop-up bar. I STILL find it annoying, not as much, but it does irk me.

Is there a reason, technical or otherwise, why it is there even when help is not at hand?
The Magic Cafe Forum Index » » I want to see the manager! » » Live help suggestion » » TOPIC IS LOCKED (0 Likes)
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