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The Magic Cafe Forum Index » » From Soup to Nuts » » Kudos to Kozmo Magic (0 Likes) Printer Friendly Version

ljsviol
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Veteran user
345 Posts

Profile of ljsviol
I just wanted to mention the excellent customer service experience I had with Kozmo Magic (http://www.kozmomagic.com/): recently I had a problem with a product of theirs (possibly my problem, possibly the product - still unsure), and Kozmo sent a replacement out immediately to solve my problem. I understand he's been dealing with some flood issues, so the prompt attention to my request is worthy of note.

Larry S.
TheGreatRaymondo
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Special user
Manchester, England
968 Posts

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Unfortunately, I have to say I am very dissapointed with the customer service from Kozmo Magic ;-(
I ordered 2 x sets of replacement cards for the Stand Up Monte almost a month ago and paid on the spot with PayPal.
Not received the cards or any communication as yet. I have emailed Kozmo twice (on the same email address as used
with Paypal so I know its live) and have not even received the courtesy of a one line reply or acknowledgement.
I have no cards and Kozmo has my money!
Anyone have any ideas as to how I can resolve this?
Thanks
TGR
We are inclined to believe those whom we do not know because they have not yet deceived us...
Elputty
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Regular user
Minnesota
111 Posts

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Hmmmm. I can't help yet...but I just ordered Stand Up Monte last week, paid with paypal, and haven't heard a peep after emailing the "contacts" page from the kozmo website.

Adam
Devious
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Inner circle
2120 Posts

Profile of Devious
That's curious, I was going to order his Reel Magazine Series, I've reconsidered after reading some of these posts.

Does anyone have any experience with the Reel Magazine purchases?
Devious Deceptions
"Gadol Elohai!"
L'Chaim!
TheGreatRaymondo
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Special user
Manchester, England
968 Posts

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Hey Guys,
Just heard back from Kozmo...
Indeed his home town of Owego is completely flooded out!
See on the Youtube link:

http://www.youtube.com/watch?v=tDAtxjTsS7w

$20 bucks and some gaffed playing cards are really not that important anymore...
We are inclined to believe those whom we do not know because they have not yet deceived us...
Dougini
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Inner circle
The Beautiful State Of Maine
6824 Posts

Profile of Dougini
Yes, Devious, I have! I have never had a problem! I love that video series! Kozmo is above board, believe it! Smile

Doug
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