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The Magic Cafe Forum Index » » From Soup to Nuts » » Wait how long for order? (0 Likes) Printer Friendly Version

billmarq
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Special user
State near Arizona
570 Posts

Profile of billmarq
I receive excellent service from the online magic stores I visit, usually receiving my orders in three days or less. I realize that popular magicians who sell effects online as a sideline to performing may take longer to fulfill an order due to not being in the business full time, but just how long should I have to wait before I file a Paypal complaint?

My first order from one such person arrived nine days later, which I consider reasonable, but my second order has yet to arrive after nearly four weeks. My email inquiry was answered with a "yes it was sent" response with no date mentioned. I have sent another email asking about the order and am awaiting a response.

I hope that I am not out $40.00. BTW I do visit actual magic shops when I can, but the nearest one is 50 miles away and costs me $30 in bridge tolls and gasoline to visit.
Honi soit quit mal y pense.
stempleton
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Inner circle
1429 Posts

Profile of stempleton
I believe there is a time limit on Paypal disputes...30 days? I agree with your thinking on all counts, and you should contact Paypal immediately, sending a courtesy email to the vendor. Most well-known performers are reliable, but I've also seen a few mentioned here who have gotten in trouble with their product fulfillment.

Good luck.
Failed Magician
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Inner circle
Still working on the DL even after made
2100 Posts

Profile of Failed Magician
If you feel uncomfortable, you can do the refund, send e-mail to shop and tell them you will re-transfer the fund again once you can have a more reliable correspondence with them.

I guess they will understand -or at least try to understand- as buyers are also worried losing their money. I'm not saying they will run with your money, but sometimes we need to get our own peace of mind.
Magic comes through perception. -HS
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