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The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (21 Likes) Printer Friendly Version

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Enigmo
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215 Posts

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I am going through the same experience as Ollivier above and have a long email thread to prove it as well. Simon Beckett from Unleash Your Dreams has given me the run-around for the past 5 months. I really don't understand why he has all these positive reviews.

He has provided all kinds of excuses from being out of the office, to having shipped it, to still manufacturing it, etc... Of the 5 times he has claimed having it shipped to me, the provided tracking info has ultimately proven that was not the case.

I have given him every opportunity to fix this but he has continuously failed to do so. My ultimate mistake with respect to hoping to get my money back was to let the ebay opened case close while I was assured it was being shipped to me. Once it is closed, you can not reopen it.

At best, Simon Beckett from Unleash Your Dreams provides poor customer service and/or bites more than he can chew. At worst, he is scamming people out of their money.

Whatever the reason: Buyers beware! Stay away.
vianns
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France - Paris
135 Posts

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Yeah.

Now, prepare to receive an email in the next 48h, with some outrage in it... ? Smile

I too really don't understand how his business is running while scamming so much customers...
phil_n
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Sheffield, UK
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I've had two experiences with them.
Recently (as in the last two months or so), I ordered a spirit lamp via ebay, and it arrived very quickly, with a free bonus dead ringers.

The time before that was perhaps a year or so ago, I'd ordered a spirit lamp via the website and with a lot of backward and forwarding with them, I got a refund. The reasons given were as others have said in the thread, but the owner was very apologetic about the whole thing and did refund my money.

I guess I'd advise people to go via ebay and paypal - that way you get buyer protection.

Phil
Enigmo
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At 12:47am (my time), I posted the message above.

At 1:58am (my time), I received an email from Paypal informing me I was refunded.

At 2:02am (my time), I received an email from UYD telling me this:

"Why are you continuing to contact us over this,Your refund has been sitting in paypal
YOU NEED TO COLLECT IT.
Your refund has not been claimed.
We ship the world over , with a few problems now and then but we correct them. I am sorry there was a problem ,tracking showed this as being signed for and you state it was the incorrect address. I have taken this on the chin and refunded you to make it right.
I am sorry but there is little I can do if you do not claim your paypal refund."

For people's information, the tracking number provided clearly showed it had been signed by someone with a completely different name in a completely different city. It is not something I was stating. It was a fact. That was more than a month ago (4 months after the original purchase) and for the 4 weeks since, every couple of days, I was promised it would be taken care of and something would be courriered in the next 48 hours.

Finally moving on...
naoh75
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Glad for you Egnigmo.

It is now one year since I passed my order to UYD and I received nothing and I'm still waiting for my refund of 70.99 £

I have checked my paypal from times to times since my last email to UYD in march 2015 (where I gave them again all the references thaht could be useful for them to refund me)but I never got anything....
vianns
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Just open a litigation. If you can't, call Paypal and if you have somebody comprehensive on the line, he will open a litigation process. That's what happend with me (I'm a big user of Paypal, maybe that helped too).
Enigmo
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Naoh75, I feel for you. I understand the frustration you must feel. Instead of a win-win proposition, it seems it is a lose-lose for everyone.

While I got my money back, I am not getting the time I spent browsing the web page, coming up wit a script for what I ordered, the time I wasted with ebay, the mounting frustration, the time spent chasing the issue, etc.... At least I learned I should rely on a different supplier of bizarre props. As I said: it is a lose-lose situation.

Ebay won't let you open a litigation after this time. As Vianns points out maybe Paypal or your credit card can do something for you. Unfortunately, it is obvious that waiting for the product won't resolve this.

I wish you luck dude. All I can say is that it is a small community and what goes around comes around.
Paul Forster
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Harrogate
178 Posts

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My wife ordered the box of delights seance kit set for my birthday well over a week ago and the first box never arrived. We then asked for another one to be sent, we were told that the tracking number for the new box would be sent yesterday but it has yet to be emailed to us. My wife did this as a surprise for me but has had to tell me as she is unsure if she is being ripped off by UYD. I've not bought anything off them but the service does not seem to be up to what it should be.

I hope SIMON sorts this out. She is a little stressed about it.
Paranormal Entertainer
www.paulforster.co.uk

Proud member of PSYCRETS - British Society of Mystery Entertainers

Member of the Harrogate Society of Magicians
www.harrogatesocietyofmagicians.com
Pasteboard Alchemist
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Best of luck, Paul. Have given up on ever seeing my package from UYD after a year of waiting. I'll note that I was told mine shipped three separate times and was told I'd get a tracking number each time, but never received any numbers (nor package, nor, ultimately, response communications). Thankfully, my order was far more nominal than yours, so I can write it off as a "lesson learned" without having too bad a taste in my mouth.
Paul Forster
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Harrogate
178 Posts

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Received my little box of delights séance kit today. It did take longer than it really should have but it is a great kit. Simon did end up adding some extras in for the trouble. Just a shame it didn't go as smoothly as it should. In the end Simon was very helpful and his emails kept us up to date on an almost daily basis.
Paranormal Entertainer
www.paulforster.co.uk

Proud member of PSYCRETS - British Society of Mystery Entertainers

Member of the Harrogate Society of Magicians
www.harrogatesocietyofmagicians.com
vianns
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France - Paris
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Lucky you ! Smile
Paul Forster
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Harrogate
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I used my seance kit recently. I auditioned for the Harrogate Society of Magicians and performed a Victorian seance routine. The kit came in very handy and the routine went well. I coupled it with the para pad and Luna from Outlaw effects and the whole routine was a great success.

Happy to say I am now a member of the Harrogate Society of Magicians!
Paranormal Entertainer
www.paulforster.co.uk

Proud member of PSYCRETS - British Society of Mystery Entertainers

Member of the Harrogate Society of Magicians
www.harrogatesocietyofmagicians.com
Dr SH
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French Spirit in Sydney
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Quote:
On Jan 7, 2016, Paul Forster wrote:
I used my seance kit recently. I auditioned for the Harrogate Society of Magicians and performed a Victorian seance routine. The kit came in very handy and the routine went well. I coupled it with the para pad and Luna from Outlaw effects and the whole routine was a great success.

Happy to say I am now a member of the Harrogate Society of Magicians!


Congratulations Paul Foster. When did you buy your seance kit? Recently? I ask you because when I read the topic, it appears that 2-3 years ago people were very happy about the service and props but I can read lots of complain since 2014....
Do many people have good experiences with recent purchases? If yes, what did you buy?
LootahPaytah
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Worthing, West Sussex, UK
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I've found UYD to be fantastic and would definitely recommend them. Great quality and Simon is a really nice guy. After placing my order I had to go to hospital (and I had no idea how long I would be there). I called Simon up and explained the situation to him and he kindly offered to hold onto it till I was out of hospital. I just phoned him once I'd left and it was there within a couple of days.
Malakim
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Now it becomes really weird.

Did you join the Forum just for this Topic?
LootahPaytah
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Worthing, West Sussex, UK
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Nope, I've been a lurker for a few years and decided that I should actually get involved in the discussion. My profile should show that I've been a member of the site for ages.
Dr SH
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French Spirit in Sydney
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Quote:
On Jan 13, 2016, Malakim wrote:
Now it becomes really weird.

Did you join the Forum just for this Topic?


Malakim, unfortunately I understood that Lootah tried to reassure me but I had the same feeling than you at first... Lootah I am glad you clarify and you finally decided to participate to the forum, welcome here.
So much opposite views on this store is still very confusing in my mind.
LootahPaytah
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Worthing, West Sussex, UK
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No problem just thought I'd chime in my two cents for what it's worth. I personally like the store but respect that not everyone shares the same opinion.
markthorold
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Inner circle
Shrunken heads atop
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I'll throw in that all my dealings with Simon at UYD have been faultless and his after service is commendable .
I've had a long break from the Café as it was all getting snotty and backslappy at one point Not sure if I'll go back to the break but my participation on here will be less than was .
Mark
E.O.I
Tony Iacoviello
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Eternal Order
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Mark:

It is nice to see you posting again.

Tony
The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (21 Likes)
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