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The Magic Cafe Forum Index » » Trick coin trickery » » Roy Kueppers Query (1 Likes) Printer Friendly Version

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Merc Man
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On 2013-08-29 08:39, tomsk192 wrote:
I believe he was recently in Vegas for Magic Live; maybe someone caught up with him there?

You beat me to it mate.

Just to add that he looked perfectly fine in Vegas; and appeared to trading at a stand.

Maybe these 'personal problems' are just an intermittent kind of thing; coming to the fore whenever someone tries to get what they have paid him for.

Don't be so bleedin gullible guys!
Barry Allen

Joe Riding (1932 - 2005). "I still miss you mate".
https://magicweek.co.uk/magic_articles/article_joe_riding.htm
Brian H
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I'm glad that my order arrived on last weekend, although some coins that I ordered are missing. Not the happy ending yet, but at least I have some coins to play with now. I talked to Roy on the phone and made other deal with him in order to resolve the missing item issue as refund apparently is not his preference. I guess it will still take some extra time to put the whole transaction to the end.
attken
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On 2013-08-29 10:50, Brian H wrote:
I'm glad that my order arrived on last weekend, although some coins that I ordered are missing. Not the happy ending yet, but at least I have some coins to play with now. I talked to Roy on the phone and made other deal with him in order to resolve the missing item issue as refund apparently is not his preference. I guess it will still take some extra time to put the whole transaction to the end.

Hi Brian ,
May I know is your parcel using un-registered or registered mail ?
And where you live ?
These info can let me estimate how long I can get my coins if I am lucky ...
BanzaiMagic
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Quote:
Quote:

On 2013-08-29 08:39, tomsk192 wrote:
I believe he was recently in Vegas for Magic Live; maybe someone caught up with him there?

You beat me to it mate.

Just to add that he looked perfectly fine in Vegas; and appeared to trading at a stand.

Maybe these 'personal problems' are just an intermittent kind of thing; coming to the fore whenever someone tries to get what they have paid him for.

Don't be so bleedin gullible guys!
Barry Allen


This is the second long thread dealing with problems in receiving orders from Roy in the past two or three years. I believe the first thread ended with Roy coming on here and apologizing and making things right for the complaining customers, albeit with significant delays in delivery. This thread is more serious because there are allegations suggesting dishonesty, not just tardiness. In the age of Hank Lee, I think we are all taking that sort of thing more seriously than used to be the case. The fact that Roy attended a once in two years major convention and attempted to look normal doesn't necessarily mean that Roy is not suffering from some serious medical or personal problem, but regardless I think that this has reached a point where some explanations (and plan for reimbursement or delivery of orders) need to be posted here before negative reputation begins to harden. I hate to see something bad happen to a quality custom gaffer, but if no explanations are forthcoming, this thread may result in a permanent stain on Roy's reputation. Hopefully Roy has a friend that can let him know how important it is to carefully read this thread and meaningfully respond. Personally, without some explanation, I would be reluctant to put in an order with Roy just now.

Alan
tomsk192
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I certainly agree that this thread would dissuade me from ordering anything whatsoever from this Canadian gentleman, be it an $800 coin set or a stick of chewing gum.

martinlaw89 relates that his coins finally arrived. What's astounding is that in martinlaw89's first post, Mr Kuepper had told him the coins had been sent; but in the second post, Mr Kuepper offers Tracking for a further $40, several weeks later. Clearly the coins had not been sent in the first place.

Amazing. But not in a magical way.
attken
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Quote:
On 2013-08-29 10:05, martinlaw89 wrote:
Luckily, I received my order 2 days ago.
Last week, Roy asked me if I want a tracking number with extra $40. I said yes.
Although he didn't give me the tracking number, I received my order finally.

$40 for a tracking number is really ridiculous expensive , I remember I purchased TTGF from Todd Lassen he ask me to put insurance+tracking on my parcel , and it's just $40!
Brian H
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Quote:
On 2013-08-29 11:02, attken wrote:
Quote:
On 2013-08-29 10:50, Brian H wrote:
I'm glad that my order arrived on last weekend, although some coins that I ordered are missing. Not the happy ending yet, but at least I have some coins to play with now. I talked to Roy on the phone and made other deal with him in order to resolve the missing item issue as refund apparently is not his preference. I guess it will still take some extra time to put the whole transaction to the end.

Hi Brian ,
May I know is your parcel using un-registered or registered mail ?
And where you live ?
These info can let me estimate how long I can get my coins if I am lucky ...


Attken, my order was sent by un-registered mail to Taiwan. Good luck on yours.
attken
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Thank you Brian .
martinlaw89
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On 2013-08-29 11:24, tomsk192 wrote:
I certainly agree that this thread would dissuade me from ordering anything whatsoever from this Canadian gentleman, be it an $800 coin set or a stick of chewing gum.

martinlaw89 relates that his coins finally arrived. What's astounding is that in martinlaw89's first post, Mr Kuepper had told him the coins had been sent; but in the second post, Mr Kuepper offers Tracking for a further $40, several weeks later. Clearly the coins had not been sent in the first place.

Amazing. But not in a magical way.

Yes. Maybe he replies "Your order shipped a couple weeks ago" to everyone.
Inviso
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Quote:
On 2013-08-29 11:24, tomsk192 wrote:
I certainly agree that this thread would dissuade me from ordering anything whatsoever from this Canadian gentleman, be it an $800 coin set or a stick of chewing gum.

martinlaw89 relates that his coins finally arrived. What's astounding is that in martinlaw89's first post, Mr Kuepper had told him the coins had been sent; but in the second post, Mr Kuepper offers Tracking for a further $40, several weeks later. Clearly the coins had not been sent in the first place.

Amazing. But not in a magical way.

This is an odd place to get in one of my first posts but I'll chime in as well.
Tomsk192, I was having the same reservations after reading through this thread. I have dealt with Roy in the past with no issues but bought most of my coins through a local shop. There were a few things that I wanted in Canadian coins and Roy was the place to go. I phoned Roy directly and had no problem getting him. I felt it necessary to make him aware of his tarnished reputation and he sounded truly sincere in his intentions to improve his customer service. I was comfortable enough after speaking with him to place an order for the coins I wanted. He said he is working towards a 4 week maximum delivery time for all customers. Being in Canada, I don't expect the deliver issues some of you have indicated but I will report back on how this whole transaction completes.

Randy
TheTrickman
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Me again,

Just a quick update. I have been in contact with Roy myself and my initial complaint is being dealt with. I am skeptically hopeful that my particular problem will be sorted out soon and with a great gimmicked coin I have been waiting to get hold of for some time. I am always willing and strive to give people a chance to make things right and will let you all know if and when everything is sorted.
J-Mac
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Quote:
On 2013-08-29 11:14, BanzaiMagic wrote:

This is the second long thread dealing with problems in receiving orders from Roy in the past two or three years. I believe the first thread ended with Roy coming on here and apologizing and making things right for the complaining customers, albeit with significant delays in delivery. This thread is more serious because there are allegations suggesting dishonesty, not just tardiness. In the age of Hank Lee, I think we are all taking that sort of thing more seriously than used to be the case. The fact that Roy attended a once in two years major convention and attempted to look normal doesn't necessarily mean that Roy is not suffering from some serious medical or personal problem, but regardless I think that this has reached a point where some explanations (and plan for reimbursement or delivery of orders) need to be posted here before negative reputation begins to harden. I hate to see something bad happen to a quality custom gaffer, but if no explanations are forthcoming, this thread may result in a permanent stain on Roy's reputation. Hopefully Roy has a friend that can let him know how important it is to carefully read this thread and meaningfully respond. Personally, without some explanation, I would be reluctant to put in an order with Roy just now.

Alan


Alan,

I'm afraid that the "permanent stain" you mentioned is already in place and set. After this thread, along with the last big one and a few smaller ones, I wouldn’t order anything from Roy again. Sorry but this is just bad, bad business. The delays are bad enough on their own, but the almost total lack of any communication about the delays ices it for me. Oh, and the fact that he doesn’t even ship his not-so-inexpensive products with insurance or even tracking is simply outrageous.

Jim
mysta-magic
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Hello Everyone, I was just made aware of this thread and after reading the recent posts feel that a reply is needed. The truth of the matter is that I am serving thousands of Magicians world wide directly each year and tens of thousands indirectly thru Dealers, Distributors and other Magicians that I produce their props for. What I'm getting at is that although this thread insinuates that I am a thief, I can assure you that that is not the case. I am aware that their are several individuals who have not received recent orders. There are several reasons for this but none are in any way an attempt to steal from anyone.

When a package is shipped and does not arrive, I will always offer to reship or refund payment. When I say that an order was shipped, it really was. The fact that it does not arrive does not mean that I did not ship it. This can happen even if the package has tracking however that is the only time that I have proof so prefer the customer to request tracking. I understand that you put your trust in me when you place your orders and respect that. If your package was shipped with tracking and does not arrive, I will always take the loss and reship or refund your money. Shipping costs with tracking varies depending on what country I'm shipping to as well as the method of shipping. I am happy to quote various shipping options and costs when requested. It is difficult for me to set standard shipping guidelines because many of you have specific preferences but I am looking at better ways to do this.

I am currently shipping approx 20 to 30 packages a week to individuals like yourselves not including what I ship to Dealers etc. this means that although their are approx 1 dozen or so of you on the Café right now that are dissatisfied with the service right now, 99.9 % are Receiving their orders in a timely manner and very satisfied. I know this because I receive emails regularly from these satisfied customers. Its unfortunate for me that the Café is a place where the customers with bad experiences can post such negative assumptions in an attempt to ruin my reputation. However, I do agree with some of the complaints and in some cases would also be very
concerned with my order. I am not happy that anyone is disappointed with my service so I want to address each one individually. To those of you who have not received your order in over 4 weeks from date of purchase, please email me and I will resolve these issues as promptly as possible to your satisfaction. If I do not reply to your email within 24 hours, please leave me a phone message.

I am making serious changes in how I handle shipping and turnaround times and in the next couple months I will be able to Guarantee my customers accurate shipping dates which will range from 1 day to 4 week maximum unless stated otherwise at time of order. The only issue that could arise is me not having specific requested coins and may have to source them to complete the order. I will update you in these specific custom situations within 2 days so that you are not left hanging. Canada post is finally addressing many of their internal issues and are now adding Tracked package options to the PayPal shipping site which is where I now schedule most of my Internet sales shipments.

I want all of you to know that I take what I do for you very serious and have a passion for what I do that runs deeper than any of you will ever know. I know that I need to make changes in some areas to provide a better service and am more than willing to improve my services in whatever ways needed.

Sincerely,
Roy Kueppers
BanzaiMagic
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BanzaiMagic
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On 2013-08-30 14:48, mysta-magic wrote:

this thread insinuates that I am a thief

Roy,
To the contrary, I don't think this thread insinuates any such thing. The vast majority of the voices on this thread are more than wiling to give you the benefit of the doubt, and I, for one, never assumed that the complaints found here exemplified anything more than communication problems, delays in production, and possibly difficulties with shipping services. In fact, as you know, I have offered my services to you in the past without request for remuneration to assist you in crafting a policy statement that would give confidence to your customers whose orders may be unavoidably delayed that they will not be forgotten and that their orders will eventually be filled. If customers know of your business practices and are willing to accept a (perhaps long) wait to receive their order then all should be fine so long as the remainder of your business practices are rock solid.

For example, from many years of dealing with Todd Lassen, I have absolute confidence that I will eventually receive my order, absent postal issues. In addition, Todd has made quite clear that in order to make shipping reasonable, he in no way accepts responsibility for mislaid mail and that insurance is the responsibility of the customer. If they want it, they pay for it. I find all of Todd's business practices, including delays, to be acceptable to me, especially considering Todd's purported generous habit of including extras with orders that are particularly delayed.

If your normal business practices require your customers to trust you by paying you long before their order is fulfilled and give up charge back or Paypal buyers protections they might have, then your remaining business practices must be scrupulously consistent with that trust.

Quote:
Its unfortunate for me that the Café is a place where the customers with bad experiences can post such negative assumptions in an attempt to ruin my reputation. However, I do agree with some of the complaints and in some cases would also be very concerned with my order.


Fortunate or unfortunate, the Internet is here and it is not going anywhere any time soon. Following this thread, I find no apparent malicious intent in any of the posts and I am personally thankful for Internet forums like the Magic Café both for positive tips as well as the warnings of problems in the magic community.

I suggest you use the Café as a resource to provide you with valuable customer feedback that you would not otherwise get and use that information to further refine your business policies. We all know that some people are not fair or reasonable to deal with and some complaints you may receive are evidence of a hidden agenda or of an attempt to take advantage of your good nature. It happens. However, here on the Café, those things tend to get somewhat sorted out. Frequent troublemakers are identified. Unreasonable expectations are criticized. Many of the posts here contain thoughtful analysis that you might use as a sort of ethics board as to what is reasonable and ethical and what is not. Far from ruining your reputation, I think you should look on this thread as an opportunity to engage the magic community and preserve or perhaps enhance your reputation. If you are having problems and want some understanding, try posting it here. If you want ideas, try asking for them here.

Thank you for posting. I think it's a good first step and I look forward to hearing from your customers that you have rectified their problems.

Regards,

Alan
Merc Man
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The term 'Walt Disney Productions' spring instantly to mind.

However, the posters on this thread will be the first to tell us if it's reality; or more utter BS.

I won't even go into the major discrepancies between what Mr. Keuppers has stated within his rhetoric; as opposed to what purchases are stating on here.

P.S. Nice to learn that you are 'over' your apparent problems. Smile
Barry Allen

Joe Riding (1932 - 2005). "I still miss you mate".
https://magicweek.co.uk/magic_articles/article_joe_riding.htm
tomsk192
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Quite so. $800 orders, months old, still not fulfilled.

20 to 30 orders a day? Where does that come from? Who's getting those parcels?

Oh brother.
bowers
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Roy has always asked me how I wanted my coins shipped.
I always ship ups with tracking and it goes from Canada
to North Carolina in 4 days.He has told me in the past that
some of his customers with expensive orders take the cheapest
shipping that is offered.Can't figure that out.
Todd
attken
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Some customers like me (adults) are believe that valuable items should be shipped by a appropriate way (at least ,like registered mail).
Because I believe this is common sense and at least you can have a number to tracking your items where it is.
Roy didn't ask me what kind of ship I want , he just charge me $25 for shipping , and I thought it should be registered mail by defalut.
As my experience dealing with Todd lassen and Schoolcraft , they always using registered mail and ask you to put insurance on it if the value over $500.
Shanlip
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Roy,

You state "When a package is shipped and does not arrive, I will always offer to reship or refund payment."

This is rubbish! I ordered a Locking Sam from you and paid $120 after 12months and numerous emails that went unanswered I would then call, and get many conflicting stories.

I requested a refund sep 26th 2012 and just got a response I have sent it twice.

Well sir due to this I will never have dealings with you again, you need to learn a lot about customer service.
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