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BanzaiMagic Inner circle 1598 Posts 
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Quote:
On 2013-09-16 06:10, TheTrickman wrote: Very glad to hear this! |
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TheTrickman New user 49 Posts
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Okay...so the final post from me on this thread I started. I received delivery of my £2 OXF coin yesterday and I must say I am incredibly pleased with the craftsmanship of it. It far excels the 'over the counter' flipper and shell I have been using to date.
Obviously I cannot ignore that it took nearly 10 months to get here nor the other reports on this thread but I can say that since Roy posted on here and got in contact with me he has kept his word at every turn and the customer service has been excellent. I really hope it is a permanent change as his work is exemplary and his prices are excellent. |
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attken New user 73 Posts
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I am still waiting my parcel...
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Dentian Loyal user 278 Posts
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Here is the expanded shell set I got from Roy Kueppers:
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tomsk192 Inner circle 3894 Posts
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Are you pleased with it?
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Dentian Loyal user 278 Posts
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Haha, yes I am! Roy certainly selected a great set of coins for me, their very soft and also have some great tarnish on them. I've placed another order with him, so I'll post some more images of those once they arrive.
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bowers Inner circle Oakboro N.C. 7039 Posts
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I have several gaff sets from him.
And very satisfied with all of them also. Todd |
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Merc Man Inner circle Nuneaton, Warwickshire 2670 Posts
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Roy's work looks expectational. Craftsmen of this ability (in our game), are few and far between.
But FFS get your act together fella! This is (with the advances of the Internet) an ever-shrinking World/Community, and poor perception sticks worse than sh*t to a blanket. Sort your life out son, don't BS people and basically, give people what they pay for Roy. I wish you every success mate.
Barry Allen
Joe Riding (1932 - 2005). "I still miss you mate". https://magicweek.co.uk/magic_articles/article_joe_riding.htm |
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Munken New user 65 Posts
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Today I received my package and the work is excellent. Roy has improved the service and delivery of packages, to fit his work on coins. He is a good craftsman so I really hope the new level at delivering will keep on at the current level.
I am happy now |
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BanzaiMagic Inner circle 1598 Posts
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On 2013-10-15 18:28, Munken wrote: Now, that's the best advertising! Let your customers speak for you. I hope to hear more of this. Regards, Alan |
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Andrew Zuber Inner circle Los Angeles, CA 2653 Posts
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Right on, Roy.
"I'm sorry - if you were right, I would agree with you." -Robin Williams, Awakenings
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leomagnus Veteran user 303 Posts
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Just to jump in, I have ordered from Roy twice. Once for just a basic folding coin, and once for a customized walking liberty oxf set. Both times Roy was very easy to reach, and while making my oxf set, he sent me frequent updates on my order's progress. I received my folding coin a couple DAYS after my order, and after my oxf was shipped, I received it within a week. Roy has alway been very friendly and prompt with answering my emails, and the quality of his work is OUTSTANDING! Go Roy!
Highly recommended! -Leo |
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TKF New user 63 Posts
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Twice this year I have made orders with Roy Kueppers - & twice I have been left astounded at his craftmanship! (Where else on earth can you get a Canadian Scotch&Soda made so well?)
Spoke directly with Roy for the second order, and he was extremely attentive and diligent in assembling my order and ensuring I was highly satisifed! Will be a third order before the year is done - Thanks Roy! |
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MikeTheKid Veteran user vancouver 329 Posts
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Mine is still not here after 3 months of waiting .. email no reply, will try to call
first time order took me 2 months more to get mine, second time is about the same ... might be the last time for me to purchase from him..
---------------------------------------------
Magic is a performing art that entertains an audience by creating illusions of seemingly impossible.... www.mikeliumagic.com |
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Bobby Puga Loyal user El Centro, CA 201 Posts
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I sent Roy a set of 4 matching soft Morgans less than 2 months ago so he can make me a matching expanded shell for the set...
Received the set on Monday, very satisfied! Shell, first left  First top right  
Customized greatly...
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Shanlip Regular user Australia 141 Posts
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On 2013-08-31 00:22, Shanlip wrote: Never got a response! |
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MagicDebbie New user 40 Posts
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On 2013-09-21 12:36, bowers wrote: Same goes my way. Roy had excellent communication with me. I heard Roy did the "secret something" for Garrett Thomas's Imagination Coin project and it turned out very well from what I've read. |
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videoman Inner circle 4990 Posts
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On 2014-01-26 18:50, MagicDebbie wrote: I suspect that may be the reason behind Roy's apparent Jekyll & Hyde personas when it comes to customer service. Roy does a lot of work for various dealer items. Not all are coin related either. For instance I know he manufactured the gimmicks for Paul Richards' "Token" effect. He probably gets big orders from dealers with tight deadlines he knows he has to meet. So the smaller orders from individuals get put on the back burner and possibly fall through the cracks completely. When he's not struggling to meet his dealer orders then you receive great service from him. If this is at all true then certainly not a good way to run your business, but then again, I could be all wrong. Just speculating. But it does make sense and would explain the hit or miss his customers seem to experience. |
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evikshin Special user 896 Posts
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My experience with Roy, unfortunately, has not been that good. I ordered an expanded shell set, and Roy seemed nice on the phone and was pleasant to talk to. However, when I received the set, I was not pleased. The shell was made too big, and the coins rattled loudly . I went to the coin store to find coins that match, and I didn't find a single coin that fit snugly. My conclusion was that he might have messed up and made it too big. I called him and told him about the shell fitting too loosely. He then told me to buy his DVD on shells, as that would teach me to fix the problem myself. I was put off by this, because if I was him, I would have the customer send the product back so that I can make things right, instead of asking the customer to spend more money on some new DVD which may or may not help. I decided never to order from him again
Not trying to talk trash, just giving my honest feedback for those who may be wondering. |
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BanzaiMagic Inner circle 1598 Posts
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On 2014-01-26 23:25, evikshin wrote: Unfortunately, I cannot recommend buying either Roy's Shell or Flipper DVD. |
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| The Magic Cafe Forum Index » » Trick coin trickery » » Roy Kueppers Query (1 Likes) | ||||||||||
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Posted: Sep 16, 2013 09:42 am 
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