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The Magic Cafe Forum Index » » Tricky business » » B'day parties (0 Likes) Printer Friendly Version

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misterillusion
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Roseville, California
689 Posts

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Quote:
On 2013-09-18 17:27, MichaelDouglas wrote:
Paddy, I agree that only 4 issues like this in all of your performing years is a good track record.

Josh, like you, I use a crm to handle things like this and more. I've tried several and have settled on https://www.showbizcrm.com/?amigosid=5

I plug in the details of the show (they sometimes save me this step by filling out the form on my site) into Showbiz and then it fires of a performance agreement to them via email. This immediately gives them the assurance that I have the right date, time, address, price, etc. Then 3 days before the show, it automatically fires off a reminder email to them about the show's date and time and offers some helpful hints for a successful party.

The day of the show I still call them to give them the assurance that I'm on my way. After the show they get a thank you email and about 2 days later they get a "One last thing..." email asking that they give me some feedback on the show.

10 months later, it automatically sends them an email to see if they are considering live entertainment again for the next party. I love https://www.showbizcrm.com/?amigosid=5 I know that others enjoy the benefits from different CRM software.

The bottom line is to do what works best for your circumstances. I think that we all generally agree that these quick touches before the show help us and help the client to enjoy a greater level of enjoyment from the service that we offer to them.

Good luck Paddy.


I need to do this...particularly the follow up items. I am missing out on a lof without doing this

Charlie
May every day be magic!

http://www.misterillusion.com
amakar
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234 Posts

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Considering PayPal takes credit cards and you can setup your website to accept a $50 or $100 deposit, its pretty easy to redirect the customer to your deposit page once you book the event. You Thank You page can simply state talent will arrive 20 minutes prior to the scheduled show time.

I only made that error once and since then I've always called or emailed a few days before to confirm the event.

Ofcourse having a significant deposit helps in case they customer decides to bail.

Andy
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