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magicinsight Inner circle 4306 Posts |
I paid for the Michael Ammar lecture from my penguin account several weeks ago. I tried log in onto my account to watch the lecture. I can log into my account but the download section does not recognize my email or password. I paid for it again (it was only $1.00) and I still cannot log in to watch the lecture. Anyone else have the same problem?
Michael
“Belief matters more than truth. Every moment, belief in imaginary things alters lives while truth sits unnoticed and waits.”
—Hakim, Loreweaver |
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Acar Elite user 471 Posts |
I'm so sorry, I'm on the phone with the studio tech staff.
It appears the "at the table" studio's servers are overloaded and are randomly saying "login" but that is not a penguin login page. It's the video providers. I'm so sorry. Please try reloading a few times. It should come up soon. We'll be addressing this with the producer IMMEDIATELY. Rest assured you'll get access to the download asap too. Still having trouble? Email me at acar@penguinmagic.com |
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magicinsight Inner circle 4306 Posts |
Acar,
Thank you. IT still does not work but I will keep trying. Michael
“Belief matters more than truth. Every moment, belief in imaginary things alters lives while truth sits unnoticed and waits.”
—Hakim, Loreweaver |
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Acar Elite user 471 Posts |
Please email me. I'll personally work on getting you up and running.
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Merlin Veteran user Palmerton, Pa 362 Posts |
I had to use Google Chrome to get it. IE wouldn't work.
Phil |
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Acar Elite user 471 Posts |
I've heard of Internet Explorer problems that from a few others, too.
I'm so sorry, unfortunately this is out of my hands. I'll be contacting the At The Table team in the morning to resolve this issue for the future. Thanks for your patience and support everyone. |
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jconstantine Special user Long Island New York 566 Posts |
IE sucks. Chrome is the way to go.
Misdirect yourself regularly before you attempt to misdirect others!!!
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Cassidy001 Loyal user 283 Posts |
I plan to just watch the download but I just checked and it streams on the Ipad.
"You want to know the secret of the world. It's this: save it, and it'll repay you, every second of every day."
--Axel Brass |
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e-man Special user HILTON HEAD,SC 880 Posts |
Quote:
On 2014-02-05 20:34, jconstantine wrote: HOW VERY TRUE !
我被烹调
ERIC HELVENSTON |
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phillipsart Veteran user Australia 310 Posts |
I like Firefox.
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Billybonkers Loyal user Diamond Bar L.A 251 Posts |
I have it in the "Your Private magic Collection" list but no tab next to it to watch it.
Anybody else having this problem? |
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videoman Inner circle 6750 Posts |
Quote:
On 2014-02-06 01:06, Pompey2L.A. wrote: The listing you see is probably from when you purchased the lecture. The actual download should show up soon. |
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MovieMan Special user 569 Posts |
Quote:
On 2014-02-06 01:56, videoman wrote: I think this is correct. The lecture hasn't been uploaded yet. It will be soon. |
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Raj Suman Veteran user 318 Posts |
Wow, this is taking a while to get uploaded.
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Billybonkers Loyal user Diamond Bar L.A 251 Posts |
Thank you, I haven't ordered a lecture before and assumed it would appear within in an hour or so of it finishing. I'll wait for it to pop up.
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Illucifer Inner circle 1403 Posts |
Wait. People still use Internet Explorer? It still exists?
It's all in the reflexes.
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DelMagic Special user 721 Posts |
I used IE and had no problems at all. It was amazingly smooth streaming. I have more lags with youtube.
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ftlum Special user Roseville, CA 730 Posts |
I was never able to log in for the lecture either, but it wasn't because of the browser. I had the same problem with the Dolphin browser on my iphone. Good thing it was only $1.
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kazpet Regular user 118 Posts |
I still cannot see the download option on My Penguin list for this !
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Acar Elite user 471 Posts |
Kazpet, the video has not been uploaded yet. ATT committed to having it ready within 48 hours.
And thanks for your patience, everyone. I just got word from the "At The Table" tech team that they fixed the bug that was causing the random errors we experienced last night. Fingers crossed, the next one should be smooth sailing for all! Regardless of whether you watched live or not, we'll have the download available in your MyPenguinMagic area very soon. I'll send an email out letting you know when it goes up. At the Table studio has promised to post the download within 48 hours. It has only been about 16 hours, so I'm sure they're busy working on it. Thanks again for all your patience and support. |
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