Our new iGenii app for the iPad, iPod Touch, and iPhone is available in the app store for subscribers.

I have downloaded the new IPad Apps but there is no sound when listenning to the videos in the magazine (there is sound on a regular computer, but not on my Ipad). Why ?

Thanks

Have you adjust the volume on your iPad and also within the video window when it opens? I've not heard of this issue before.

@ MagicBrain - We hashed this out over on the Genii Forum. Apparently there is a fault in the iPad OS that causes this problem within a few apps, the new Genii app being one of them. Are you also having trouble with the slide switch on the side of your iPad? This is the one that can be set to control screen rotation OR muting, depending on your settings.

I had the problem as you and I solved it by first resetting the iPad (Settings / General / Reset -> Reset all Settings) and then switching the slide button control to Lock Rotation.

Other people have had similar problems with other apps. If you can get sound from your headphone jack even though the speaker does not work, I would say your problem is the same. Hope this helps.

It seems to be a minor software bug. I was able to fix by just sliding the lock rotation control button to mute and then back to lock rotation (where I normally have it). Took all of five seconds.

That did not work for me. I had to do a reset first. People have been having similar problems with other apps even before the new Genii app came out. Solutions varied but the slide switch seems to have been affected in most if not all cases. Weird business. I am guessing a bug in the OS.

Is there a search function for the new app? I can't seem to find it. Thanks!