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Daston New user 55 Posts 
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Also there is supposed to be an INSIGHT facebook group which I wish to become a member, however I am having zero luck finding it. Help?
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401bound New user 14 Posts
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Hello all,
I have been all over the internet trying to find some info on how to replace the insight battery. I bought one last year and as of recent, the blue light does not shut off to indicate a full charge. Even when left overnight to charge it doesn't shut off and the charge it does hold only lasts for a few minutes or so. I attempted to contact Hugo via the email address on his website but I have not yet received a reply. The booklet does say the battery is replaceable but there is no mention as to how this is accomplished. I contacted Penguin Magic, where I purchased the device and they just told me to email Hugo. Hoping someone can help me out. Thanks! |
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Mosey_D New user Taiwan 7 Posts
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I was under the impression you just remove the sleeve and replace the battery.
I haven't used mine enough to need to change the battery, so I can't answer based on experience. In fact I am planning on selling mine. |
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drawfull Veteran user qmagi.com 328 Posts
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Quote:
On Sep 23, 2018, 401bound wrote: If you look where the battery is, you can see the outline of its holder through the sleeve. You do not need to remove the sleeve. I have the original insight and changed the battery earlier this year/ Use a blunt instrument to push it out a little, so you don't tear the sleeve. Then you can pull it out. The batteries you need to buy are LIR2450 (NOT CR2450). I got them off Amazon. |
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401bound New user 14 Posts
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Quote:
On Sep 25, 2018, drawfull wrote: Than you so much for your help! You wouldn’t believe how difficult it was to find information pertaining to this. I’m quite irritated/surprised that Mr. Shelley still hasn’t replied. |
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judagar New user Cary, NC 44 Posts
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Is there a group where we can talk about the Insight deck/ I recently received one from a ring member and really want to put this to good use.
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AutarchicFlux Special user 587 Posts
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How much are these selling for these days? I’ve got one that’s never been used that should go to a good home...
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hbenod Regular user 176 Posts
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Help Hugo if you are around!
My last post here was last December 2017. I am getting ready my Insight Pro deck for several Christmas presentations and I just found out that the Insight App from Dominic Moffat (which I own) is not working. When you try to select this app in the iPhone it says: This app is no longer shared with you. To use if, you must buy it from the App store. I just changed the receiver battery and the sensor does not even recognize the card or vibrate. The app is unusable and on top of that I cannot even download a new app if necessary. Apparently the site is not operational! I'm sending this message to Hugo or someone else who could help. I need for some directions ASAP. Help! hbenod |
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The Duster Inner circle 1693 Posts
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I hope it works out
The problem with phones is that apps need updating all the time |
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hbenod Regular user 176 Posts
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I had to eliminate this routine from my repertoire. I have not been able to resolve the problem and I haven't had any assistance up to now. However, I hope to be able to get this effect operational again in the immediate future. I know there are 6 different time zones in between but... I am not a happy camper!
hbenod |
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Bill08 Special user Montreal 719 Posts
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Quote:
On Dec 23, 2018, hbenod wrote: maybe someone from the Insight facebook group could help - have you been able to contact anyone there? |
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hbenod Regular user 176 Posts
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Despite many trials I am not able to download a NEW app from the Apple App store! This means the whole Insight Pro Deck is just like a regular Phoenix deck but it costs HUNDREDS of DOLLARS! Hugo, please help!. I need an operational APP!
hbenod |
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juggler357 New user AUS 83 Posts
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Thinking of buying this, is Hugo giving customers support yet? Wondering if thos who had problems have had them solved yet? thanks.
Once is entertainment, twice is education.
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strollingmagician Loyal user 285 Posts
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Update from users?
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Mr. Mindbender Inner circle 1566 Posts
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I was watching ESPN’s broadcast of the World Series of Poker last night and the host explained how the cards have chips in them and the table top has the reader so that they (ESPN) instantly know the cards so that players don’t have to show their cards to the “hole cams”. Seems like this technology is pretty well known/exposed, at least to anyone who plays poker!
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AndrewI Regular user 154 Posts
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Just wondering if anyone has had success buying from or communicating with Hugo in recent weeks/months. I ordered I Pro a little while ago from his website as I prefer to support creators directly wherever possible. I chose the more expensive express shipping option offered as I need it for an upcoming gig. Unfortunately I haven't heard anything since except for the automated "order received" email, despite a couple of emails to different email addresses of his. No shipping info etc. Then I discovered the Café and all the posts indicating he is not the most communicative to deal with. I'm not too bothered about communication if he's going to send it eventually (meaning in a few days time) but if he's completely off the radar then I'll have to lodge a Paypal dispute and order from a dealer. Anyone have any insight (sorry!)?
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Gaz Lawrence Inner circle 5991 Posts
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He is renowned for going off the radar and taking forever to get back to people and send out orders .
Having said that when you do get his products they are of good quality . I too prefer to support a creator direct but with Hugo’s items you are far better to go through a dealer imo . As at least you know it’s in stock and will get regular communication from them Gaz 🙂 |
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videoman Inner circle 6750 Posts
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In a perfect world I would buy direct from the creator whenever possible, but in truth I rarely do. Unfortunately most creators tend to be unreliable IMO. Not because they want to be or because they are bad people, but because selling their products is only a sideline for them and they are often too busy with their performing schedules or off on a lecture tour, etc. You have to hope you actually receive the product in a timely fashion, and if there is a problem with it you have to hope they are still around and are willing to help you.
It is just so much easier to deal with a reputable dealer who is not a one man band and has employees whose sole job it is to take care of their customers. I don’t know what the situation is with Hugo. I suspect he doesn’t really need the money from his product sales but simply enjoys tinkering with devices when the mood strikes him, but isn’t concerned about how many he actually sells or in repeat business. Just my opinion based on what I hear from others. |
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AndrewI Regular user 154 Posts
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Thanks everyone. In a happy update, I received fedex confirmation today that it’s on its way. Thanks Hugo! Also downloaded the app which seems to work fine on my iPhone (haven’t tested it with the device obviously but it opens and runs ok) - always another concern with these things - so cant wait to try the deck out when it arrives.
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Gaz Lawrence Inner circle 5991 Posts
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Good to hear Andrew but it’s posts like mine and Bills that give these guys the kick up the rear that actually get wheels back in motion .
I am glad you got the confirmation you deserved Gaz 🙂 |
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Posted: Sep 5, 2018 05:13 am 
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