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MagicBird New user 11 Posts |
I buy a hopping half (Morgan size)from Roy Kueppers on June of 2,and he said will send to me at June of 12,. At June of 24,I ask Roy shipped to me yet? but Roy said to me will send on Monday (the time is relate too much)but until today I without received and Roy always without reply me(will arrived soon),until today I without received the coin set,how can I do?
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TWOCAN Special user PORT RICHEY FL 869 Posts |
I was thinking about ordering a split coin from Roy but I hope not to go thru this situation.
Profits over people are a common thing . Be uncommon and be the best .
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RCP Inner circle Two Minnie's in The Hell's Half Acre, The Republic of Texas 2183 Posts |
He has been on vacation.
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MagicBird New user 11 Posts |
Until today I without received and Roy without reply me email
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New User New user 32 Posts |
I was thinking about ordering from him but after seeing this I am not too sure now.
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Peckham Loyal user 225 Posts |
I bought a handful of stuff from Roy. I just received a custom made coin set last week. Call him on his cell, he answers immediately.
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MagicBird New user 11 Posts |
Roy had reply me on June 30 and July 11,and he reply he said ,will arrived soon but until today without received,I think too late !
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MagicBird New user 11 Posts |
Anyone at magiccafe can suggest me how to do,i email to Roy yesterday but without reply ,how can I do?
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Poof-Daddy Inner circle Considering Stopping At Exactly 5313 Posts |
Unfortunately, it is a business transaction between you and Roy and no one on the Café can really do anything for you.
I can suggest you stop payment on your card or file a grievance with PayPal (if you used it).
Cancer Sux - It is time to find a Cure
Don't spend so much time trying not to die that you forget how to live - H's wife to H on CSI Miami (paraphrased). |
FrankHorng New user 45 Posts |
That's Roy! You have to understand he can be very late after he receive your pay.
If you order another gaffs from him by other e-mail, you will find him again. |
MagicBird New user 11 Posts |
Roy is not a honest seller,until today I without received he coin trick and send him email he without reply me!
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CarpetShark Special user 576 Posts |
MagicBird, Roy's 'problem' in not his honesty, it's his communication skills. His is known for very high quality work, as I can attest from a silver set he made for me. I experienced the same thing you are: while awaiting my order he went on vacation and did not bother to tell his waiting customers. I've never had a problem getting through using his cell - nor have I heard of anyone being ripped off by Roy.
Please let us know how this works out. Cheers |
MagicBird New user 11 Posts |
Hi carpet shark
I phone to him three times and send him three email,he still without reply be anymore,If you don't mind you send ur email to me,I will send all the email to you which I contact with Roy |
CarpetShark Special user 576 Posts |
He is likely still on vacation, which cleanly explains the lack of response - give it time. Exchanging emails will not help MagicBird. It WILL be worth the wait.
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The Duster Inner circle 1693 Posts |
I emailed a few places about coins - and Roy was the only one to get back to me, so far, and he did the same day
So he seemed the best in that regard [?] |
Jeff_Mash Veteran user Bay Area, California 328 Posts |
You have to understand that Roy is not a magic dealer. Magic dealers (like us here at MJM Magic) are dedicated to answering customer questions quickly. We have regular hours.....we monitor emails constantly, etc. That's what a dealer will do.
Roy is NOT a dealer. He is a manufacturer and a producer. He isn't a "store" so you have to keep that in mind when dealing with a manufacturer, and not hold them to the same standards as you would when shopping at a store. I know it can be frustrating to send your money to someone and not get a quick response, but sometimes, that is exactly what will happen when you purchase directly from a manufacturer (who may be busy making deadlines, taking vacations, etc). As others have said, Roy does excellent work, and if he isn't responding, I am sure it's because he's either unavailable, or simply not getting your emails for some reason. Keep in mind that Roy also isn't some "fly by night" guy who no one has heard of. He has been in the business for a very long time, with a reputation for putting out quality coin work, so you know that you're going to get good stuff. I would give him a call if he isn't responding to your emails, because that is the only way you can be sure of making contact.
Your friend in magic,
Jeff Mash, CEO MJM Magic - "Magic for Magicians, Jokesters, and Mentalists!" http://www.MJMMagic.com |
medievalmagician New user 55 Posts |
I recently made a purchase from Roy and had excellent communication with him at the time. I am very please with the quality of the product I received. Don't give up.
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Aljaz Son Regular user 180 Posts |
Hi MagicBird,
Jeff_Mash gave you a proper answer. Roy is a manufacturer and a d**n good one at that. I ordered a special set of Euro "Coin On Call" coins a while ago and from the time of order, to the time I received the gimmicks, it took around 4 months. But as others mentioned here, it is definitely worth the wait. Please do let us know how this situation resolves for you. All the best Aljaž |
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