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The Magic Cafe Forum Index » » Right or Wrong? » » Worst customer service award (36 Likes) Printer Friendly Version

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rowdymagi5
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Inner circle
Virginia
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My last 4 orders from The Magic Warehouse have taken 4 or 5 days to ship. Might as well not pay extra for Priority Mail with shipping like that.
equivoque
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661 Posts

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Quote:
On May 21, 2019, alondon wrote:
Boardwalk Magic in Santa Cruz-- over a month- numerous emails and promises to "make it right" and nothing
Buyer beware!!!!!
Not sure how they can do business that way


Same experience. ordered three weeks ago no replies to call or texts! Avoid this business!
Smile
equivoque
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Quote:
On May 24, 2019, rowdymagi5 wrote:
My last 4 orders from The Magic Warehouse have taken 4 or 5 days to ship. Might as well not pay extra for Priority Mail with shipping like that.


Avoid this merchant. Look at the fine print in which they reserve to not grant refunds if something is out of stock.
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Marc Edgar
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4 Posts

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BUYER BEWARE--DO NOT PURCHASE ANYTHING FROM FULL52 PRODUCTIONS.

I placed a $200 order on June 4, 2019. The package never arrived (as of August 2, 2019). I tried contacting Dave several times, but he never replied to my emails or returned my phone calls. (I just noticed that his phone number has been removed from his website--it was there just 2 days ago!) I sent him an email yesterday (August 1) threatening to open a dispute with my credit card company. He did not reply. I filed a dispute this morning.
Dannydoyle
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Eternal Order
19526 Posts

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You joined here just to make these two negative posts? Nice.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
Marc Edgar
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4 Posts

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Quote:
On Aug 2, 2019, Dannydoyle wrote:
You joined here just to make these two negative posts? Nice.


Well, not exactly. I’ve been meaning to register for a while now. This just lit the fire under me! I really don’t want others to get ripped off by this company.

I’ve found the Magic Café very helpful. Hopefully, I’ll have something to contribute from time to time. And it won’t always be negative!
Dannydoyle
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Eternal Order
19526 Posts

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I can understand that. It is such a chore to register here and everything.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
landmark
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within a triangle
4704 Posts

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Here's what I don't get. I mean I really just don't understand.

Why can't some people just tell the truth when they mess up?

They will always come out looking better than with a non-communication or lying strategy. I'm not even talking morality here. Just plain sense.

People make mistakes. We get it. No one in the magic community expects perfection. Just a little humanness.

Just say, "Hey, I'm sorry I messed up, I didn't order enough. Would you like a refund or other item?" Or, "I'm sorry, I mixed up your order with someone else's. Let me get the proper order out ASAP." Or, "The item cost more to make than I planned, and I'm losing money with every sale; I'm sorry, here's your money back." Or even in an extreme example, "I spent all the money and can't pay for the goods on my end. I'm an idiot. Can I interest you in another item I have on hand?"

None of those excuses is going to make people happy, granted. But you know what? Even with the extreme case, it's still better, even from a business point of view, than non-communication or constant lying and stringing the customer along.

Tell the truth, apologize, and then offer a real way to make amends. Why, oh why, is this so hard to understand?

That said, in many years, I've only had one bad experience in buying magic. That was with a scammer on the Café who had no intention of delivering; I opened a Paypal dispute and got my money back from Paypal. The scammer disappeared from the Café.
Dannydoyle
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Eternal Order
19526 Posts

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One of the hallmarks of great companies is not a lack of mistakes, but rather how they handle it when they DO make one.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
The Magic Cafe Forum Index » » Right or Wrong? » » Worst customer service award (36 Likes)
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