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Doug Arden Special user 885 Posts 
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Update:
After sending an email to Dave Forrest threatening A PayPal dispute, I had a reply from him literally within two minutes. He advised me that my item had been shipped. Amazing how just threatening a dispute, can make some of these guys jump to action. All I was looking for in the first place was either my item, or some form of communication about it. Seems pretty simple to me. |
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0pus Inner circle New Jersey 1738 Posts
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Have you received the item (or a tracking number)?
Or was his advice that the item "was in the mail" enough to keep you from opening a dispute? |
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Papa Legba Special user home-an unremarkable spiral arm of an insignificant galaxy 750 Posts
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Quote:
On Dec 28, 2017, dustboy wrote: The thread is indeed useful but without naming this pestering company, can we say the same for your post?
Use the FORCE Luke.
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DelMagic Special user 732 Posts
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Quote:
On Sep 10, 2018, art85y wrote: I would have to guess Dave Forrest. I have been getting a lot of emails from him lately. |
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Doug Arden Special user 885 Posts
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Quote:
On Sep 7, 2018, 0pus wrote: Dave sent an email saying that the item had been shipped and if I didn’t receive it in the next couple of days, to let him know. That was more than a week ago. I’ve sent him another email telling him I have still not received the item and asking him to please advise the status. So far, nothing. I’ll send him one more message and if I don’t hear from, or trecrive the item, I’ll initiate a PayPal dispute. I would really prefer to just get the item I bought and paid for but this is ridiculous already. |
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dave_matkin Inner circle 4522 Posts
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Quote:
On Sep 16, 2018, Doug Arden wrote: I Am assuming it wasnt Cubism but an item from his shop? |
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dave_matkin Inner circle 4522 Posts
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Quote:
On Dec 26, 2017, Kozmo wrote: Kozmo.... I can nominate you if you want? I did some window shopping on your site last year. I didn't buy the items I was looking at....and I still have not got them. ... So I guess I could complain about my order (that I didn't place) not being delivered very quickly, no emails from you, not even a "you left something in your basket" email. It would be a little unfair to nominate you based on that ... but I can if you really want? 
Have a good week. |
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Kozmo V.I.P. 5482 Posts
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Na I'm good
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Lseeyou Inner circle 1275 Posts
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My votes:
1. The Merchant of Magic UK - magicshop.co.uk 2. Warped Magic in UK - warpedmagic.co.uk 3. The Secret Source US - thesecretsource.com  my experience
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453rob Regular user 114 Posts
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Update on Magic and Such.After I called them and another email, I finally received a reply. They said that they were a mom and pop business that got overwhelmed by their big sale. They could not fulfill any orders in a timely matter and lost some info. They were very apologetic and included a free trick. I believed their excuses but was not impressed by their lack of communication. All in all I will reconsider buying from them.
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453rob Regular user 114 Posts
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Update on Magic and Such.After I called them and another email, I finally received a reply. They said that they were a mom and pop business that got overwhelmed by their big sale. They could not fulfill any orders in a timely matter and lost some info. They were very apologetic and included a free trick. I believed their excuses but was not impressed by their lack of communication. All in all I will reconsider buying from them.
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rockbrunnen Elite user 436 Posts
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Quote:
On Sep 16, 2018, Doug Arden wrote: I wouldn't be so patient. I would go straight to a PayPal dispute. I know it is an unpleasant thing to do but there is nothing wrong on your part. |
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skoldpadda New user Indiana 70 Posts
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I have had great limited experience with hocus-pocus and no bad experiences to date (although with 2 orders pending from magic and such, maybe that will change based on the comment above). Specifically for hocus-pocus I had ordered Rubik's dream (recent 35% discount code applied to that but not Rubik's Dream 360) and they were out of stock, so offered to substitute RD360. Yes, please! Just got it in the mail today with The Gift and a couple of other items.
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skoldpadda New user Indiana 70 Posts
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Searching for Focus by Dave Forrest is what led me to this thread in the first place (new addition to Kozmo's marketplace today).
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Emory Kimbrough New user Tuscaloosa, AL 94 Posts
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If you order it directly instead of through Kozmo, you might find that Dave Forrest lacks focus.
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Kozmo V.I.P. 5482 Posts
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Quote:
On Jan 9, 2019, skoldpadda wrote: Well Hocus Pocus are great dealers and also great people... |
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Dollarbill Inner circle Colorado 1008 Posts
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Quote:
On Jan 9, 2019, skoldpadda wrote: Same thing just happened to me. 😀 I'm on the fence about focus. Kozmos customer service has been second to none for me. |
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Kozmo V.I.P. 5482 Posts
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When it comes to customer service we have one goal....if we were having a problem how would we like to be treated. that's how we look at it. We make mistakes often but try really hard to fix those mistakes. we care. Truth is we want your money and if we don't care, if we don't take care of problems then we wont get your money. that's how we look at it. So when you buy something from Reel Magic or the Marketplace or Kozmo Magic. Trust that we are doing our best to take care of you.
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Dollarbill Inner circle Colorado 1008 Posts
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Quote:
On Jan 27, 2019, Kozmo wrote: BOOOM! Not tryin' to stroke Koz, , but I did purchase Focus and (I get people are ****d at the creator, and rightfully so) but Koz accidently sent 2 of em' (focus) to me. He said "give it (extra one) to a friend". Again, 2nd to none customer service. Call him, he'll answer. I am not affiliated other than being a subscriber to RealMsgic. just my $.02 |
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13 Elite user 435 Posts
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*** BUYER BEWARE ***
Dave from Full 52 Productions never answers his emails and has never sent my items. Items ordered December 19th. 2018  |
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| The Magic Cafe Forum Index » » Right or Wrong? » » Worst customer service award (51 Likes) | ||||||||||
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Posted: Sep 2, 2018 10:30 pm 
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