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mikenewman Inner circle Maryland, home of the TAXED 1082 Posts 
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Quote:
On Dec 29, 2017, Logan wrote: I wish that was my worst experience in shopping for magic. And yeah, 10 years ago? Let it go bro. |
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Logan Inner circle 2279 Posts
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Oh, I have let it go guys. I still do browse their site.
Just my 2 cents since we're on the topic is all. Also, just goes to show how important taking care of your customers is!
You've been hit by, you've been struck by, a smooth criminal.
Singapore's Hairiest Corporate Comedy Magician! |
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pegasus Inner circle United Kingdom 8258 Posts
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Wow, Logan. Good to see you back dude. You were a great contributor to the Café. The good ole days.
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Kozmo V.I.P. 5373 Posts
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We give pretty good service at kozmomagic and The Reel Magic Marketplace and using reel magic rebates there are some pretty good deals on the site..
:) Just sayin |
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Andy Gemini Regular user England 116 Posts
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In the UK, I have a problem with FULL 52. Ordered from them in October but still no goods or any reply to my emails.
Have used them before with no problem so cannot understand it. Always thought Dave Forrest was a straight up guy... |
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pegasus Inner circle United Kingdom 8258 Posts
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You’re not the first Andy, to complain about Forrest. Why I’ve never ordered anything from him.
He’s one of a select few that only ever show up here to promote their latest effect. And then, as if by magic, they disappear until the dust settles. |
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pelicantrapper Loyal user VA 202 Posts
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Only ordered from Penguin and Sansminds this year.
So I'd have to say sansminds. Not terrible. But not stellar either. Also, Roy Kueppers treated me great when I ordered a FLY unit last year. |
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dman11 Special user PA 583 Posts
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Todd Lassen...3 emails over a 2 month period about ordering a set of coins. Not a single reply
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celebrity Inner circle 1619 Posts
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Sansminds has to be well up there, having been in this industry for 22 years I have never encountered a company that has so little respect for its customers!
Almost every effect I have seen from them boils down to a highly edited video of unpractical material that wouldn't fool any living person. Plus their whole business ethic stinks too! If you have been stung by their false advertising and the impractical nature of their products please feel free to agree! Best Wishes Michael
As a mentalist you must always ask yourself what if! And throughout your life you should seek to ask and answer this question over and over again, only then will your wildest dreams become a reality!
Visit - www.mindfx.co.uk to learn more! |
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tbaer Inner circle Pennsylvania 1924 Posts
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Quote:
On Dec 29, 2017, dman11 wrote: He doesn't answer emails, give him a call via phone and leave a message, he will call you back very shortly. He should let it be know on his website that he doesn't answer emails. I thought the same thing as you 10 years ago when I first tried to contact him via email, until someone informed me he doesn't answer emails. |
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nooner Regular user 198 Posts
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Blue Crown. Will never buy from them again. Doesn't answer repeated emails when product never shipped.
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Logan Inner circle 2279 Posts
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Quote:
On Dec 29, 2017, pegasus wrote: It's good to be back brother! I agree, been gone from the Café for far too long haha!
You've been hit by, you've been struck by, a smooth criminal.
Singapore's Hairiest Corporate Comedy Magician! |
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rowdymagi5 Inner circle Virginia 3133 Posts
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As much as I hate to say this, Penguin Magic has been slipping as of late. I used to really be impressed with their fast service. The last 3 orders I have placed, including one two days ago, are taking 2 to 3 days to ship. They used to ship same day. Not sure if it is a holiday thing? I always order item that show in stock and will ship today. Then a few days go by....
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Bartelli Veteran user Belgium 341 Posts
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I'm sorry that I have to mention this guy, I am a fan. But this is just ridiculous. I'm waiting since 2012 for a 100GBP book by Mark Elsdon.
And I am not the only one. See this thread: http://www.themagiccafe.com/forums/viewt......forum=15 In 2014 there was news: it would be released in that year. The latest news was that we would recieve the pdf version on Friday the 13th of October 2017 and the hardcopy would be mailed out on Monday 13th of November 2017 at the latest. (SIC) This is a post from his blog: http://elsdon.blogspot.be/2014/05/mentalism-reveals-3.html. Since this post there has only been silence. In a couple months the wait will be 6 years. |
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DelMagic Special user 757 Posts
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Quote:
On Jan 4, 2018, Bartelli wrote: It sounds like he is following the Todd Karr Miracle Factory business model. |
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xstarchguy New user 2 Posts
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Blue Crow, without a doubt. Have emailed them 12 times for something purchased in November of last year and have not received. Still no response!
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Why.So.Serious? New user 48 Posts
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Roy Kueppers !!
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Cohiba Special user Michigan 749 Posts
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Blue Crown as well.
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Dan Ford Elite user Illinois 442 Posts
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I recently did a personal test by sending out a small order to a few magic supply companies. I wanted to see how they rate on accuracy of my order, responses to my emails, phone attitude courtesy, promptness and knowledge of what I was ordering. I was very surprised on the outcome. Now I know who I will be ordering from with a larger order. I will not post the losers or the winner. You do your own test, just keep it under $20.00 and see what happens.
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tony4938 New user Stafford, UK 94 Posts
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Second vote for Full52, first and last time I'll order from him, worst customer service I've experienced in any industry.
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| The Magic Cafe Forum Index » » Right or Wrong? » » Worst customer service award (49 Likes) | ||||||||||
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Posted: Dec 29, 2017 12:01 pm 
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