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The Magic Cafe Forum Index » » Right or Wrong? » » Best customer service award (1 Likes) Printer Friendly Version

Thomas Walter
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Regular user
128 Posts

Profile of Thomas Walter
I found the post 'Worst customer service award' and thought we could start a positive one!

And my best rekommendations goes to Rainer and Thomas at Paralabs.
I ordered from them, FedEx lost the package, and even if it was not Rainer and Thomas fault, I got a new package, promptly, and a generous compensation!

Thank You very much guys!

This was indeed a very good start on 2018
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Montreal, Canada
59 Posts

Profile of mandrax
For me it's penguin magic. Bought a lot from them, and sometimes in the last 12 years some orders never arrived or something was missing. they ALLWAYS take care of me and they do it FAST.
Mad Jake
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Inner circle
All the voices in my head helped me make
1816 Posts

Profile of Mad Jake
Penguin has great service now. One thing they did that I thought was the cat's meow. I received an email with a link that said "Your Order". it linked me to a video
of my order being packed and sealed. Who ever thought of that should get a raise. Great idea.

Many thanks to Paul Gross and his crew for great service this past week. I ordered late at night and the next morning received a shipping notice. I love shopping with

Kudos to John Mendoza, Joe Long, and Gabe at Potter & Potter oh, and last but no way least Alexia at Owen's Magic Supreme, she is quick to answer any questions
and make Sure your order is filled as quickly as possible.
For quality Paul Fox Cups spun on Danny Dew's Paul Fox tooling visit us at
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60 Posts

Profile of Chollet
I just ordered several items from Mad Hatter Magic shop, and was extremely impressed with their customer service. Their website was experiencing some issues, so I made the order by phone on a Friday. Today (Monday), everyting arrived well packed and ready to use. Super friendly, great pricing and they are a B&M store as well.

I've also had some good luck with an eBay store called TripOnMagic.

And, last but not lease, Penguin does a fine job!
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47 Posts

Profile of 453rob
I have had great experiences here in Canada with (in no particular order), Alakazam, Saturn, Penguin, Steven's and Vanishing Rabbit in Canada and best of all Jeff Stone. All of these were very quick to reply to any questions either by phone or email. Steven's even sent a bonus DVD to make up for an item that they had forgotten to pack.

Magic and Such is a whole different story. I recently, about three weeks ago, ordered about $100 worth of tricks and have not received any communication from them after three phone calls and two emails. Not impressed. I still have no idea if my order is actually on its way.
Adam Meier
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56 Posts

Profile of Adam Meier
I second Penguin, but also Craig at Promystic. Great guy and fantastic service.
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within a triangle
4582 Posts

Profile of landmark
Never had a problem with Penguin or Vanishing Inc. Both ship to NYC quite quickly.
"I use my five illusions to create the sense I'm useful to six."

You can read my daily blog at Musings, Memories, and Magic
Adam Meier
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56 Posts

Profile of Adam Meier
On Jul 1, 2018, landmark wrote:
Never had a problem with Penguin or Vanishing Inc. Both ship to NYC quite quickly.

I agree, but I wonder if Penguin have changed delivery service? It sometimes takes double time before the package arrives now then just a few months ago. But still great service from Penguin.

I live in Germany by the way.
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I may not be a millionaire but at least I have
151 Posts

Profile of psychod
I have to comment on a recent experience with Craig from Promystic. I purchased Color Match Pocket at Magic Live but when I got home, I was typing in the wrong address for instructions. I commented on this on the Promystic site and within a few hours, Craig got in touch with me, gave me the correct address, and apologized. The quality of his products alone would cause me to recommend Promystic but when you factor in the customer service, I would have absolutely no concerns about recommending Craig to anyone. Yes, his stuff isn't inexpensive but you get a quality product and quality support so I consider it a great deal!

Just adding my 3 cents worth because anybody can add their 2 cents worth...
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8 Posts

Profile of tmacka
Craig from Promystic is amazing. He arranged for some items to be posted to me while I was visiting the USA for a week and responded to every email incredibly quickly. All the products are the highest quality and customer service is wonderful.
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1238 Posts

Profile of stempleton
I'm so confused about the differences of opinions regarding Promystic. Those who have expressed their bad experiences have kept me away more than once from purchasing. I see that newer members are giving better reviews. I've been so disgusted with dealers in general I've moved to making purchases from fellow magicians/developers these days, and seem to have gotten much better service.
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The City of Angels
660 Posts

Profile of danaruns
I have to recommend Christian Schenk at Card Shark. Incredible service, and I can't count the number of times he has made special things for me.

Just as good is Lupe Nielsen and Nielsen Magic.
"Dana Douglas is the greatest magician alive. Plus, I'm drunk." -- Foster Brooks
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1135 Posts

Profile of Lseeyou
My votes:

1. Propdog UK -
2. Saturn Magic UK -
3. Penguin Magic US -

Smile my experience Smile
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