On Jan 29, 2021, rhettbryson wrote:
My shipment was held up for over a week in Spanish customs. Has not been dispatched via Koln, Germany
to Philadelphia where it now sits. I am told to expect it Monday, Feb 01 (and I paid for the fast shipping!)

On Jan 30, 2021, Kenco wrote:
BATCH 3 UPDATE
I just received an email from Martin letting me know it's gonna take between 1 or 2 months to have the 3rd batch ready. I guess they were never ready for their product to be successful and don't have the necessary man power to work on this project so we just have to be patient and hopefully cross our fingers in order to be able to purchase the Switch Board this year. Disappointing news to hear but nothing we can do just wait and purchase other magic products that come our way.

On Jan 30, 2021, Magic Mark wrote:

Quote:

On Jan 30, 2021, Kenco wrote:
BATCH 3 UPDATE
I just received an email from Martin letting me know it's gonna take between 1 or 2 months to have the 3rd batch ready. I guess they were never ready for their product to be successful and don't have the necessary man power to work on this project so we just have to be patient and hopefully cross our fingers in order to be able to purchase the Switch Board this year. Disappointing news to hear but nothing we can do just wait and purchase other magic products that come our way.

Your post is way off base. Martin has already explained the setbacks they’ve experienced with manufacturing partners. Stuff that is beyond Ideaa’s control. I can understand your disappointment and frustration but you shouldn’t be directing such snide comments at Martin.

Mark I think your interpretation is way off base I'm stating the fact that Martin himself has said that his team had to do a lot extra work that weren't expected due to tons of mishaps. And to top it off has now gone to another manufacturer which delays production. None of this is Martins fault.
So if you don't like my comment turn the other way and mind your business.


Mark

On Jan 31, 2021, Martin Andersen wrote:
Thank you all for the compliments and support you are sharing with me, over the forum, and also in social media and email.
I have to say that the product became a great success and we were not prepared for, its true. Anyway we were able to handle a regular workload and even more, the problem was the cumulus of mishaps we had to take care, and this should have been done by the factory and not us. Just to clarify, none of this mishaps jeopardy the quality of the product in any way, so you don't have to be worried about this.
I wish I could share all the comments I'm receiving thanking me and my team for this product, and the high quality and possibilities it has. This would clear up any concern about quality problems in #1 and #2. People receiving it are really loving it.
We want to continue offering top quality products, and that is why this #3 batch is being delayed. We don't want to rush and have a quality issue because some detail was not checked carefully. And when starting a new project with a new factory, there are lots of details to take care.
I can understand all of you that are frustrated and willing to receive your Switch Board ASAP. If I were you, I would feel the same. I can only say that the waiting is for a good reason: quality.
Hope you can forgive us, even if the mishaps are not our fault, we are the ultimate responsible for offering a product and not meeting the deadlines. Sorry for that.
That being said, I hope someone who receive their unit this days can make an "Unboxing video" and share with all the others. Im sure most of you would love to see that.
Regards!

On Jan 31, 2021, ArtIn wrote:

Quote:

On Jan 31, 2021, Martin Andersen wrote:
Thank you all for the compliments and support you are sharing with me, over the forum, and also in social media and email.
I have to say that the product became a great success and we were not prepared for, its true. Anyway we were able to handle a regular workload and even more, the problem was the cumulus of mishaps we had to take care, and this should have been done by the factory and not us. Just to clarify, none of this mishaps jeopardy the quality of the product in any way, so you don't have to be worried about this.
I wish I could share all the comments I'm receiving thanking me and my team for this product, and the high quality and possibilities it has. This would clear up any concern about quality problems in #1 and #2. People receiving it are really loving it.
We want to continue offering top quality products, and that is why this #3 batch is being delayed. We don't want to rush and have a quality issue because some detail was not checked carefully. And when starting a new project with a new factory, there are lots of details to take care.
I can understand all of you that are frustrated and willing to receive your Switch Board ASAP. If I were you, I would feel the same. I can only say that the waiting is for a good reason: quality.
Hope you can forgive us, even if the mishaps are not our fault, we are the ultimate responsible for offering a product and not meeting the deadlines. Sorry for that.
That being said, I hope someone who receive their unit this days can make an "Unboxing video" and share with all the others. Im sure most of you would love to see that.
Regards!

Yes I would love to see that!
Please produce a few more units with batch 3 for instant availability when they are ready.

On Feb 1, 2021, rhettbryson wrote:
My anticipation is killing me - my package is IN my city but NOT yet on the truck for delivery. TODAY may well be THE day! Exciting....

On Feb 1, 2021, rhettbryson wrote:
My anticipation is killing me - my package is IN my city but NOT yet on the truck for delivery. TODAY may well be THE day! Exciting....

On Feb 1, 2021, Magic Mark wrote:
I'm excited for those of you that are anticipating your Switch Board in the next couple of days. May I ask, did you upgrade the shipping speed when you placed your order? I used the default free shipping.

The tracking for my Switch Box has not been updated since Friday (Jan 29). I was hoping there'd be an update this morning, but no such luck. Now, I'm not even convinced it is in the United States yet, all of earlier scans are tagged Madrid - SPAIN.

Hopefully, sometime this week.

Mark

On Feb 1, 2021, Magic Mark wrote:
Bill, Thank you for your update. BTW, I'm not "concerned". I know it will eventually get here. I feel lucky that I got a preorder in in time for the initial shipments. I just don't like not know what is going on.

And I am a bit curious why some other folks in the U.S. have already received notice that their package is in the hands of UPS. So far, I have no idea which shipper will eventually deliver my package.

And it's disappointing that the initial shipping notification stated the expected delivery date was Jan 29 and, here we are, 3 days later and I don't even know if it is in the U.S. or not.

Mark