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The Magic Cafe Forum Index » » Tricks & Effects » » Switch Board by Martin Andersen (107 Likes) Printer Friendly Version

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Magic Mark
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I want to comment about how impressed I am with Martin and his team and how they've handled the static electricity issue. The situation never happened to Martin & his team nor did it happen with any of the beta testers. So, there's no way they could have known about the issue before shipping the first two batches of boards. Only after the production boards got into the hands of buyers did reports start to come in about weirdness happening with the boards. At first, Martin and his team were unable to replicate the problem. But they didn't let that stop them. They felt the only practical explanation was static electricity but, being near the sea and with high humidity, nobody in the office was generating any static electricity. So, they built a static electricity generator. Once they starting testing with the static electricity generator touching the person using the switch board, BINGO!

The great news is they've ALREADY figured out a fix. It required redesigning the complex circuit board. In the Facebook group, Martin posted a video of the prototype version of this new board next to one of the earlier production boards. He fires up the static electricity generator and demonstrates how the static charge affects the earlier board but does NOT affect the new design.

New test boards are being made right now to be sent to some of the people that had issues. Once it's confirmed by those folks that the new board design isn't having any issues, additional boards will be made to replace the remaining boards in the first two batches. I'm sure batch #3 boards will be sometime after that.

Again, I'm super impressed with how quickly Martin and his team jumped on this issue and worked hard to resolve it as quickly as possible. Smile

Mark
Cluckdini
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Will there be an obvious way to tell the redesigned circuit boards from the new static-electricity resistant ones?

For another similar older switchboard, I was sold one from a known defective first batch on the Café and that caused no end of grief (they were hard to tell apart and I didn't realize there were defective ones floating around). I already see folks asking to buy this switch board, perhaps not knowing they are being redesigned and replaced.
Cluckdini
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Thank you Mark for the well worded note pointing out that switch board being sold on the Café yesterday was likely from these first 100 that had this static issue. Perhaps Martin Andersen should include a certificate of static electricity resistance with the new ones, so that is something that can be mentioned or asked about in sale listings.
Kenco
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Any feedback on the new boards? Are we any closer to the 3rd batch?
Magic Mark
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Martin sent me one of the test boards but it hasn’t arrived just yet. Maybe tomorrow.

In the meantime, Martin reported that some of the test boards have arrived to folks in Europe (people that had static electricity issues with the previous board) and they are not having any issues with the test board.

Mark
Magic Dust
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Quote:
On Mar 15, 2021, Magic Mark wrote:
Martin sent me one of the test boards but it hasn’t arrived just yet. Maybe tomorrow.

In the meantime, Martin reported that some of the test boards have arrived to folks in Europe (people that had static electricity issues with the previous board) and they are not having any issues with the test board - Mark


I can confirm that my Test SB this time had no resets and thus functions much more reliable
Magic Mark
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Got an email from DHL, my test Switch Board is scheduled to be delivered on Thursday.

Mark
elimagic
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I’d like to buy one when they become available
Magic Mark
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My test Switch Board was delivered on Wednesday. I programmed a routine and have now run through that routine (start to finish) about 2 dozen times, all without any problems. It has worked perfectly.

I don't know if I'm the last tester to report back, but I hope so. I anxiously await the production replacement Switch Board.

Mark
Monte123
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Thanks for the update Mark. I'm looking forward to batch #3.
Kenco
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I'm also waiting for batch 3, fingers crossed soon!!!!!!!
e-man
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[quote]On Mar 20, 2021, Kenco wrote:
I'm also waiting for batch 3, fingers crossed soon!!!!!!! [/quas am I.
我被烹调
ERIC HELVENSTON
Magic Mark
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Martin sent an update via email. The new circuit boards are already in production. IDEAA Labs expects to receive them around April 16. It will then take a week or so to test and program the boards. Martin expects to ship them around April 23 (give or take).

They ordered enough boards for all replacements, all of batch 3 and the waiting list and a few extras. If I understood his email correctly, the replacement board will get shipped first followed by batch 3 orders.

Martin will include instructions in a subsequent email to explain how to handle the replacements and pending orders (batch 3, etc).

Mark
elimagic
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How’s everyone getting on with their boards?
Magic Dust
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On May 2, 2021, elimagic wrote:
How’s everyone getting on with their boards?


I am still in the waiting loop to receive the new anti static version

If everything works, this is a very good product with fun factor
Magic Mark
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Martin sent an email on Monday, April 26. The factory had a slight delay in shipping the boards. But, as of the 26th, the boards were on their way to IDEAA Lab. Martin expected them to arrive at the end of last week and he said they expect to start shipping them to customers this week.

So, it's getting close. Martin will send an email to customers (waiting for their boards) as soon as the new boards are in the hands of the shipping company.

Mark
kiketron
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Martin received the new circuit boards (anti electro static ) and is starting to send them as I just received the Shipping notification.
Mine will arrive next Tuesday as I live in Spain too.

Kiketron
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Magic Dust
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Quote:
On May 7, 2021, kiketron wrote:
Martin received the new circuit boards (anti electro static ) and is starting
to send them as I just received the Shipping notification ... Kiketron


Same happen to me 😀 I also received a UPS shipping email 👍
Magic Mark
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I also got my shipping notice from UPS this morning. Smile

Here's the photo that Martin shared (in the Switch Board Facebook group) of the newly arrived Switch Boards.

Image



Mark
Magic Mark
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Martin reported this morning that they are still preparing the shipments. He said the boards will probably start being shipped tomorrow (Tuesday). Getting closer...

I'm going to practice my planned routine with the test board I received, that way I'm fresh and ready to go when the new board arrives.

Mark
The Magic Cafe Forum Index » » Tricks & Effects » » Switch Board by Martin Andersen (107 Likes)
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