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The Magic Cafe Forum Index » » Latest and Greatest? » » Alakazam new site coming, Gather your files (114 Likes) Printer Friendly Version

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Doric
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Yes they are. I bet they've had to 'shell' out a lot of money to put things right.
252life
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Ninth Circle, Hades
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Quote:
On May 23, 2022, Doric wrote:
Yes they are. I bet they've had to 'shell' out a lot of money to put things right.


That one really...cracked me up 😂
Look for all the world like you're counting the brain cells in his cranium.

-Theodore Annemann
Fire Starter
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I have really ,really tried to get on with this new site and just not find it user friendly, even looking for new stuff on the New arrivals bit, I even googled a new trick, site came up with it ,clicked on ,and not on it?, I will alway's use their shop if I am ever down,which unfortunately not a lot these days, use to get a fair bit on line and my Birthday has come up and I have chose to go elsewhere just not for me, love the Guys there great bunch ,awesome Shop,but I gotta say,I'm out.
civins
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Scotland
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I'm the same.
Not all my purchased downloads are available on the new site.
I've tried the online chat function - but not received any reply from Alakazam.

I can access the "old" website on my laptop but not on my mobile phone.
Joemv
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Having a problem with a download which requires a password now, originally just needed to register the product to watch the tutorial. I don’t have the password, tried to contact in chat, no response, sent an email now. Very frustrating, but sure it will be worked out. Not having a chat function and no one responds, I don’t have that problem with other magic dealers, so what’s the answer Peter? Thank you.

Joe
Joemv
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The above problem was resolved…thank you Peter and customer support…much appreciated…

Joe
King14
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I have lost 80% of my downloads. Alakazam should have contacted its customers and told them that they were going to screw them over with their purchases. Keep well away from this company as they are profit-driven. I have lost a lot of content. Send a DVD with the trick. Go to Saturn magic for service.
rowland
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Quote:
On May 28, 2022, King14 wrote:
I have lost 80% of my downloads. Alakazam should have contacted its customers and told them that they were going to screw them over with their purchases. Keep well away from this company as they are profit-driven. I have lost a lot of content. Send a DVD with the trick. Go to Saturn magic for service.

Have you spoken to them about your downloads. From what I’ve been told you haven’t lost them yet.
If you are wrong maybe you should make sure before condemning them.
dooblehorn
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Pittsburg, CA
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Quote:
On May 24, 2022, civins wrote:
I'm the same.
Not all my purchased downloads are available on the new site.
I've tried the online chat function - but not received any reply from Alakazam.

I can access the "old" website on my laptop but not on my mobile phone.


Yeah, I'm also pretty sure some downloads missing on the new site. Really, curious what exactly drove the change to overhaul the entire website? The old one seemed fine to me.
corindaman
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I am also missing 80% of my downloads, you can’t seem to be able to contact them. How times have changed with this company.!
Doric
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I just checked my account and many videos are still missing. What's the status of the transfer? Is it considered to be complete at this point?
King14
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I have lost every download. They never contacted me to tell me to save all files. They do not answer and all you get is that goofy chap pitching cheap tricks. This shop should be avoided unless you are a 12-year-old.
magicbyswh
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North East Tennessee
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The new site is no longer user friendly.
Creator of Cereal Brainwave, Creator of the Tossed out Book
Alakazam Magic Official
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Hi guys,

As mentioned before nobody has lost any downloads some downloads did not transfer automatically but you can still access your old account here old.alakazam.co.uk and if you let us know which items are missing from your new account(via email to sales@alakazam.co.uk) we can upload them manually for you.

I hope this helps

Regards

Peter Nardi
bosami
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If there is an option to download the video, I do that as soon as I purchase the effect. I never rely on the streaming video link working years into the future.

That said, I received many emails from Alakazam notifying me of the site change long before it went into effect. And I'm sure they'll make it right if you happened to miss the emails. (IE Peter's post above.)
...forever curious
Alfredo Jones
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A few of my files are missing. I will wait to see if they transfer over at a later date. No rush at all!
johndevacmaker
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I spoke to Andy several times and he was very helpful
But basically they cannot just transfer all of your tutorials to the new site
The only way is to go into the old site while you still can go to the tutorials and click on download straight to your computer
Very time consuming but you then have them
If I remember correctly this is what they said to do at the very beginning of the thread
I know they obviously felt they needed to upgrade the site but if it isn’t broke why fix it ..?
Doric
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That's a real step back. I feel bad for the Alakazam team as I imagine the whole thing is a nightmare for them and they will be losing business for sure. However, it seems customers haven't been made the priority in terms of decisions made around the website migration, that's been the main error imho.
johndevacmaker
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Quote:
On Jun 8, 2022, Alakazam Magic Official wrote:
Hi guys,

As mentioned before nobody has lost any downloads some downloads did not transfer automatically but you can still access your old account here old.alakazam.co.uk and if you let us know which items are missing from your new account(via email to sales@alakazam.co.uk) we can upload them manually for you.

I hope this helps

Regards

Sorry Peter but that is.not true after speaking to Andy several times he told me that Alakazam could not do that and sent me an email with links
to do myself and as I have just posted I downloaded from the tutorials from the old site myself

Peter Nardi
Doric
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If customers had been asked what they wanted from the new site I'm sure being able to access previously purchased downloads would have been top of the list.
The Magic Cafe Forum Index » » Latest and Greatest? » » Alakazam new site coming, Gather your files (114 Likes)
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